| reply to andyjai
Re: [Southwest] Problem with Fios I got 7mbps down 23mbps on that test on the 75/35 package. Also noticed the CSR stopped responding on the Verizon Direct forum for me... |
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| reply to andyjai
I have had issues for the last 2 weeks between 7pm-11pm EVERY night. I live in Long Beach, CA and have a 75/35 Verizon FIOS line.
During those times, I get at best 10/35. My upload is never affected..however I cannot game, or do much of anything with the 1000ms pings and major packet loss.
I have had it with Verizon and their terrible techs and unwillingness to admit there is a problem. |
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andyjai
join:2001-09-12
Rowland Heights, CA | reply to andyjai
Seems like Verizon fixed it on Tuesday night. All Los Angels Speedtest.net servers give me around 60-80Mbps Down and 30up. Http downloads maxed out my connection and youtube is able to stream fine now. But I still wonder why the Verzion standard speedtest still give me poor result, while their 100Mb test give me full speed. |
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| reply to andyjai
@VerizonSupport on Twitter mentioned last night that the ETA for the fix was 10:58 AM this morning. Things look a lot better now and I'm not seeing any significant packet loss on the sites that were having the problem last week. |
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andyjai
join:2001-09-12
Rowland Heights, CA | reply to andyjai
I did some googling and found that a few Los Angeles WoW players are having high ping issue. I don't play WoW, but i ran tracert and pathping to their server, and I think it is the same issue.
Tracing route to 12.129.209.68 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 4 ms 4 ms L100.LSANCA-VFTTP-113.verizon-gni.net [98.119.77.1]
3 9 ms 7 ms 8 ms G0-5-1-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.224]
4 7 ms 7 ms 9 ms so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
5 42 ms * 42 ms 0.xe-9-0-0.BR3.LAX15.ALTER.NET [152.63.114.245]
6 * * 38 ms 204.255.168.134
7 10 ms 34 ms * cr1.la2ca.ip.att.net [12.123.132.129]
8 106 ms 31 ms * gar29.la2ca.ip.att.net [12.122.129.241]
9 41 ms 9 ms * 12-122-254-234.attens.net [12.122.254.234]
10 9 ms 10 ms 8 ms mdf001c7613r0002.lax1.attens.net [206.16.68.54]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 Win7-PC.home [192.168.1.168]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.LSANCA-VFTTP-113.verizon-gni.net [98.119.77.1]
3 G0-5-1-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.224]
4 so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
5 0.xe-9-0-0.BR3.LAX15.ALTER.NET [152.63.114.245]
6 * 204.255.168.134
7 cr2.la2ca.ip.att.net [12.123.30.134]
8 gar29.la2ca.ip.att.net [12.122.129.241]
9 * 12-122-254-234.attens.net [12.122.254.234]
10 mdf001c7613r0002.lax1.attens.net [206.16.68.54]
11 * * *
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Win7-PC.home [192.168.1.168]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-113.verizon-gni.net [98.119.77.1]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% G0-5-1-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.224]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124]
14/ 100 = 14% |
5 22ms 14/ 100 = 14% 0/ 100 = 0% 0.xe-9-0-0.BR3.LAX15.ALTER.NET [152.63.114.245]
15/ 100 = 15% |
6 36ms 29/ 100 = 29% 0/ 100 = 0% 204.255.168.134
71/ 100 = 71% |
7 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.123.30.134]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% gar29.la2ca.ip.att.net [12.122.129.241]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0002.lax1.attens.net [206.16.68.54]
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Reviews:
 ·Verizon FiOS
| reply to Xtreme2damax
said by Xtreme2damax:Same issues on the east coast. Not just you guys. A bit frustrating since I am an online gamer but not much I can do. Want to know something weird? I am in Central NY and I make a hop all the way to Culpeper, VA just to connect to a game server in NY/NJ.
I wouldn't worry too much about the hop going to Virginia, if it is at all. There's no way to find its true location but it is pinging at 10-12ms for you so it's not all bad. |
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| reply to andyjai
Same issues on the east coast. Not just you guys. A bit frustrating since I am an online gamer but not much I can do. Want to know something weird? I am in Central NY and I make a hop all the way to Culpeper, VA just to connect to a game server in NY/NJ. |
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| reply to fiberd
Re: Problem with Fios This is beyond ridiculous. I've done what other people here have done as well for the past few days - I called Verizon and reported and asked when is the fix going to happen... all they do is give us bull$hit answers and fake ETAs.
This is obviously bad business and customer service by Verizon, They should have a network status page that updates every minute letting their customers know what is going on...but instead they give you all this crap letting you believe that your own router has a problem and they ship you a replacement and still the same issue only to find out that there's an outage...
Its been more than a week and still the same issue - this is unacceptable |
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fiberd
join:2005-04-15
Redondo Beach, CA | reply to kansh
Redondo Beach has been really bad this entire week.
I can resolve most websites, but things such as transactions (purchases) can take up to 30 seconds or more to process.
Last Night (2/1):
Today (2/2):
I've spoken to a friend who lives in Lakewood, CA and he's getting 22/15 on a 75/50 plan. |
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andyjai
join:2001-09-12
Rowland Heights, CA | reply to andyjai
Re: [Southwest] Problem with Fios Atlantic metro
Internode
Race
Dreamhost
Have you try other servers on Speedtest.net? I am still having connection issue with two servers. But my speed haven't slow down today. I am able to stream HD video from youtube at 30-80Mbps.
A Tech was schedule to come to my house today, but he didn't show up so I called Verizon. They say the tech didn't come because there is an outage in this area, something to do with the GPON. ETA fix time is today at 7pm. |
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| reply to andyjai
Re: Problem with Fios I still have a same speed result as above my post |
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| reply to Shirke
I'm in Redondo Beach and FIOS is still down.. this is frustrating
 |
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| reply to andyjai
I'm In Redondo Beach my speed results: |
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andyjai
join:2001-09-12
Rowland Heights, CA | reply to andyjai
I hope it will also fix my problem in Rowland Heights. |
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| reply to andyjai
I just called again tonight. The Tech Support person logged my call and had a supervisor call me back. He said that the reason for the slow speeds was that we were being transferred to an alternate FiOS line because of the problem. He said that they have had a group working on it, and they are replacing some equipment at the CO in Walnut. Estimated ETA is 3:00 am.
Since everything goes fine after 2:00 am, I suppose that we won't know until tomorrow. |
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Reviews:
·Verizon FiOS
| reply to andyjai
My problem is almost identical; my connection speed, packet loss and latency seem to vary greatly from server to server. I'm seeing things occur I've never seen in the past, even when I bypassed my router and hooked straight into the ONT via ethernet.
It's almost as if some routes to different servers are heavily congested on Verizon's side.
Took this just now 75/35mbps package:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [65536]
running 10s outbound test (client to server) . . . . . 6.21Mb/s
running 10s inbound test (server to client) . . . . . . 8.93Mb/s
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End |
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andyjai
join:2001-09-12
Rowland Heights, CA
1 edit | reply to andyjai
Thanks for the info. I am still having problems at night, but this couple nights not as bad as last Friday to Wednesday.
How accurate is verizon's speedtest? For those that have no problem with their fios, do you guys always see full speed from their speedtest? I always get slower speed from the standard 75Mbps test than the 100Mbps test, and I hardly ever see full speed with either test.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 38.87Mb/s
running 10s inbound test (server to client) . . . . . . 7.64Mb/s
------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_11
------ Web100 Detailed Analysis ------
Client Receive Window detected at 261360 bytes.
100 Mbps FastEthernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 11.21 msec; the Packet size = 1452 Bytes; and
There were 464 packets retransmitted, 487 duplicate acks received, and 856 SACK blocks received
The connection stalled 5 times due to packet loss
The connection was idle 1.06 seconds (9.63%) of the time
This connection is sender limited 42.78% of the time.
This connection is network limited 56.03% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Dreamhost
Race Communication
Speedtest.net - Atlantic Metro, Internode, Charter all can't connect for testing.
Nvidia 2400KB/s
ATI 800KB/s
Microsoft 2800KB/s
Apple 7KB/s
I don't even know how to explain the issue to the tech that is suppose to come tomorrow. |
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| reply to andyjai
I sent message to @VerizonSupport on Twitter and they said there is an outage in this area, but no ETA as to when it will get fixed. |
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| reply to mkaishar
I got so frustrated that I had to call customer service. I got the poor rep to transfer me to someone in Escalations and I told him that these problems have been going on for a week now with no resolution in sight. I told him that this is affecting a number of people in Walnut, Diamond Bar, and Rowland Heights, and some people are business users. He said he was going to create a "ROC" ticket, which would hold more weight than anything generated by Tech Support. Hopefully this will get the ball rolling and get someone to fix this problem. |
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Reviews:
·Verizon FiOS
| reply to andyjai
Email: ca.fsc.customer.experience@verizon.com
: host
fldsmtpe01.verizon.com[140.108.26.140] said: 550 #5.1.0 Address rejected.
(in reply to RCPT TO command)
I guess that didn't work, will have to try a different avenue to try and communicate with VZ other than helpdesk support. |
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