said by tberg:
So you were undercharged for 2 months and equalled out on the next. You paid for what you got. They had a glitch remote-reading, but eventually corrected the problem.
I see no problem, especially if they are willing to work out a payment plan for the larger bill.
Yes, communication from the company would have been nice, but you aren't paying for something you didn't receive.
And, for switching between Heat Pump and gas, google "Economic Setpoint" and calculate that. That's the way you determine at what temp it's cheaper to use gas or electric.
1.) Of course what you say makes sense. But since this is my first experience with gas, I was not aware that they could or would make such adjustments. Nothing else has worked that way for me before.
2.) Since they are a regulated utility, I expect this is just as they say it is now that I have calmed down a bit more after dealing with a somewhat condescending customer service rep. and as you referred to, without so much as a word of explanation in the bill.
3.) You may not see a problem but how do I know what my actual usage was for each of the previous months? Well, no sense in beating a dead horse.
Thanks for your suggestion re: economic Setpoint.--
"in flagrante delicto"