rik555
join:2012-02-16
Windsor, ON Reviews:
 ·Start Communicat..
1 edit | [SOLVED]-Windsor : South/Central area, what's up with...? Note: (see bottom posts...)
Thanks.
When I first joined Start Comm in October, 2012, I was getting approx. 20Mbps-down, and +1 Mbps up. I was very happy, getting what I paid for.
At that time, the "Advanced Cable Internet" was 20Mbps, 1Mbps.
Ok, everything was fine, since Oct,2013 -> Jan.26,2013.
However, on Jan.26, 2013 between 11:00 AM -> 3:00PM my Internet was completely down.
I called Start Comm support, but at that time we could not even do a speed test, because all I got was a config load error -in other words, it was intermittently that bad, we also tried resetting the modem, as well as pwr.cycling it,... and yes, just Modem to PC (NO routers,....).
I decided, since we are at this juncture, I might as well upgrade my rate-plan to the so-called "new" "Advanced Cable Internet" plan:
30 Mbps (down) : 2 Mbps (up) 250GB (usage) : same $price anyway.
The thing is, I do NOT really care about usage, I've never used more than 40 Gig/per month anyway.
On Monday, Jan. 29, 2013 (at approx. 4:30PM), Start Comm support called me back to say the rate-plan "Upgrade" has been successful, and just pwr-cycle my Modem and I should be good to go.
Well all last night, and early this morning, I still getting un-satisfactory dl/ul rates.
In fact, my rates from wy back in Oct, Nov, ..., 2012, were actually better/faster than they are now ?
BUT, here's what I do care about:
PAYING for a 49.95(+Tax) ISP-plan, when I'm NOT even getting the "rates" of a 39.95(+Tax) ISP-plan !
So what now, I guess just call support again for them to go after Cogeco ?
...see below for more info:
( from: nexicom.speedtest.net )
=======================================
MODEM info: DCM476
Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1
Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 519.0 MHz 4.4 dBmV 37.1 dB 0.000 % 256 QAM
2 531.0 MHz 5.4 dBmV 41.9 dB 0.000 % 256 QAM
3 537.0 MHz 5.4 dBmV 41.9 dB 0.000 % 256 QAM
4 543.0 MHz 5.8 dBmV 33.6 dB 0.000 % 256 QAM
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
2 28.7 MHz 51.0 dBmV 64 QAM
1 32.0 MHz 51.0 dBmV 64 QAM
3 25.3 MHz 51.0 dBmV 64 QAM
4 22.0 MHz 48.5 dBmV 64 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled
===========================================
Event Logs:
Tue Jan 29 09:17:14 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Tue Jan 29 09:03:39 2013 Warning (5) Dynamic Range Window violation
Tue Jan 29 08:51:16 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Jan 29 08:50:29 2013 Notice (6) TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxx;CMTS-MAC=0...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Mon Jan 28 21:26:01 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jan 28 10:46:26 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jan 28 10:10:33 2013 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...
======================================== |
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 roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | Re: Windsor : South/Central area, what's up with crappy dl's/ul Hi Rik,
Sound like Cogeco has you on the wrong profile, if you PM me your # or email support@start.ca it's a simple fix.
Thanks. |
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| Hmmm same issue I'm having its like Cogeco has put many on the wrong profile for no reason. Rocca you should find out why they are doing this they really needto tell you why its affecting several now I see. Weird shit. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | Yes we're already on it.  It's been escalated to the CSG group so they can look at the backend profiles. |
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| As usual Start.ca excel's in Stellar Service and Support.
Thanks Rocca. |
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rik555
join:2012-02-16
Windsor, ON Reviews:
·Start Communicat..
1 edit | reply to rocca
@rocca
Thanks very much, I just called support, as well as emailed them "cut-n-pasted" the main info from here ..., and also let them know that you asked me to mention to them(support) to verify my profiles (with cogeco ?)
Thanks again, for fast reply, I really want to stay with "Start Comm" here (in Windsor) - you guys remind me of Teksavvy when we lived in Ottawa..., they were good too.
-But just don't ask me what I think of the "Big 3" ? uggh! |
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| reply to rik555
We just received word from Cogeco this was a backend issue on their end and has since been resolved. You may need to reboot but the issue should be fixed now. Thank you! |
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rik555
join:2012-02-16
Windsor, ON Reviews:
·Start Communicat..
1 edit | @Laurie, and Rocca:
Thanks all, that did it. 
...well, all except for, LoL - Detroit. ?
But still, all in all, its very good now.
Thankyou.
Rik. |
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rik555
join:2012-02-16
Windsor, ON Reviews:
·Start Communicat..
| reply to rik555
[SOLVED] Re: Windsor : South/Central area, Ok now. |
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| Thanks for letting us know it was resolved. |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3 | reply to rik555
Re: Windsor : South/Central area, what's up with crappy dl's/ul Start connects to the "internet" in Toronto so testing to Detroit is not a good indicator of speed. Using Toronto is your best bet for getting an accurate speed test. |
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| reply to Start Laurie
Solved as well !!
Great work Start. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | said by Shikomu:Solved as well !!
Great work Start.
Thanks, we try to take good care of you guys. |
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