Topic 'Advertised changes of SL website that didn't happen' in forum 'Suddenlink' - dslreports.com http://www.dslreports.com/forum/Advertised-changes-of-SL-website-that-didnt-happen-27958227 en Thu, 23 May 2013 03:33:27 EDT Thu, 23 May 2013 03:33:27 EDT Re: Advertised changes of SL website that didn't happen http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27987227 --
Matt Barlow Rules! Bring him back to Iced Earth! \m/]]> http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27987227 Thu, 07 Feb 2013 05:58:36 EDT Re: Advertised changes of SL website that didn't happen http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27962979 http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27962979 Wed, 30 Jan 2013 18:28:49 EDT Re: Advertised changes of SL website that didn't happen http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27961474 http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27961474 Wed, 30 Jan 2013 11:13:17 EDT Re: Advertised changes of SL website that didn't happen http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27960586 http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27960586 Wed, 30 Jan 2013 04:12:13 EDT Re: Advertised changes of SL website that didn't happen http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27959074 http://www.dslreports.com/forum/Re-Advertised-changes-of-SL-website-that-didnt-happen-27959074 Tue, 29 Jan 2013 16:33:34 EDT Advertised changes of SL website that didn't happen http://www.dslreports.com/forum/Advertised-changes-of-SL-website-that-didnt-happen-27958227 First, the message is SPAM: it has a bunch of advertisement of the current services, and only at the end:
"Check Out These New Features. My Suddenlink is about to get even better! Enjoy all new My Account features, starting on January 23rd."

with the link leading to this webpage:

»suddenlinkenews.com/Portal/conte···res.aspx
Snapped 2013-01-29 12:36:24

That page may not work reliably (one of two times I tried to load it, - I got the server error page). But it says:
Starting January 23rd, it will be easier than ever to register for an account, and you'll enjoy a new and improved way to view and pay your bill, manage your account, set up parental controls and access online support.

New features include:
Online Tools
View Scheduled Appointments
Newly organized tabs for My Profile, My Bill, My Services, My Email, and Online Tools
And more!


Today is January 29. I just went to "My account" page.
It is possible that I am not looking in the right place (Suddenlink pages have awful design for navigation), but I do not see anything new.

I don't know if I actually care for any of those, although SL website is so bad that almost any facelift would help. As for the new features,"view scheduled appointments" could be useful, if it is implemented in a reasonable way (about which Eeyore and I have serious doubts).
But in any case, - the advertised changes have not been delivered. SL did not bother to inform about the delay. :( (At the very least, they could have added an update information to the page quoted, - since it is the page on their website.)

There are smart, knowledgeable and attentive SL representatives who read this forum and help SL customers (kudos to them), but SL corporate attitude toward customers sucks, as much as SL's website.
I feel for those smart and knowledgeable SL employees who must be realizing that their employer's image is damaged by a lot of factors that are under corporate control. It's a pity that despite the recent infrastructure upgrades (albeit not always fully working at the end points), everything else lags behind.
[att=1]
]]> http://www.dslreports.com/forum/Advertised-changes-of-SL-website-that-didnt-happen-27958227 Tue, 29 Jan 2013 12:38:12 EDT