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mjamerson

join:2013-02-02
reply to Selenia

Re: [TWC] RR terribly slow


Pings to my gateway(1st Hop)
This is my 1st hop to RR network in Albany and my pings are crazy high to my gateway. I'm averaging 80-100ms to everything with spikes up to 2000ms regularly :-( hopefully they resolve this soon or i'm going to move where fios is because dsl is too slow.


Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2

1 edit
reply to Speedy Petey

The bullshit continues. Slow speeds for months. Good modem signal levels. Decent speeds in the wee hours of the morning. At peak time, seems anyone I visit in town, besides myself, is suffering along with me. Huge packet loss, bad download speeds. Changing the mtu of my network interface to 576 on the wan side seems to help with recovering from all that packet loss, making the connection somewhat useful. Been a long time since I reviewed TWC and this has been going on for so long that it is about to be included in my review update. You aren't gonna like me, TWC!!

Edit: Taking forever just to download a 168MB netinstall image of Debian for a machine I am putting back online. Plugging along around 50KB/sec

Edit2: Worth noting even a download of that size would likely die with mtu set at 1500, 1492(yes, I know that's PPPoE, but auto actually says 1480 on this line), or auto.
--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.


future1

join:2006-04-29
Cincinnati, OH
reply to Speedy Petey

I got a letter that things were speeding up. Yet I'm still waiting. Sure the speed "test" says things are faster but that is just so FALSE. Compare a Bus Vs. a Roadster. The Roadster (Time Warner) goes faster only in TW conducted tests on their own network. But the Bus brings soooo much more data across the finish line. Hence TW is just full of hot air (lies). Listening them tell their scripted lies is almost too much to bear. Every once in awhile a level tech sounds surprised we know what they're actually doing when explained to them. And to boot, they refuse to stop charging for equipment rental even though we've stopped using their modems and have bought our own modem and router for years now. They're no better than the other corporations that are for-profit at all costs even when it sticks it to the consumer.



motorola870

join:2008-12-07
Arlington, TX
kudos:3
reply to mjamerson

said by mjamerson:

I'm in Albany NY

thanks


ROB124

@rr.com
reply to Jabbu

Very interesting, I never would have guessed that. It does not make sense but I will get a new modem, they always seem glad to replace modems. thanks.


mjamerson

join:2013-02-02
reply to motorola870

I'm in Albany NY



motorola870

join:2008-12-07
Arlington, TX
kudos:3
reply to mjamerson

said by mjamerson:

Ubee DDW3611

DS-1 DS-2 DS-3 DS-4
Frequency 561000000 537000000 543000000 555000000
Lock Status Locked Locked Locked Locked
Channel Id 4 1 2 3
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 5.360537 5.360537 5.360537 5.360537
Interleave Depth I=32
J=4 I=32
J=4 I=32
J=4 I=32
J=4
Power Level
(dBmV) -6.3 -6.6 -6.5 -6.2
RxMER
(dB) 39.50 39.40 38.60 39.40
Correctable
Codewords 253 87 151 266
Uncorrectable
Codewords 0 0 0 0


US-1 US-2 US-3 US-4
Channel Type 1.1/2.0 3.0 N/A N/A
Channel Id 7 9 N/A N/A
Frequency
(HZ) 23800000 19000000 N/A N/A
Ranging Status Success Success N/A N/A
Modulation 16QAM 16QAM N/A N/A
Symbol Rate
(Ksym/sec) 5120 2560 N/A N/A
Mini-Slot Size 2 4 N/A N/A
Power Level
(dBmV) 39.9 39.4 N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A

where are you located? you have an interesting setup with 549MHz not being used for DOCSIS. Maybe in your area 78 (549MHz) is the amplifier pilot channel that keeps the main line amps balanced.

I would guess you are somewhere in NY state? I have seen posts here at dsl reports that show the 23.8MHz and 19MHz channels being used for upstream in NY state including NYC.


Jabbu
Premium
join:2002-03-06
reply to ROB124

You just need a new modem if a reboot clears your issue for X amount of time.

If there was an area problem, a reboot will not resolve, same as a line issue.


mjamerson

join:2013-02-02
reply to motorola870

Ubee DDW3611

DS-1 DS-2 DS-3 DS-4
Frequency 561000000 537000000 543000000 555000000
Lock Status Locked Locked Locked Locked
Channel Id 4 1 2 3
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 5.360537 5.360537 5.360537 5.360537
Interleave Depth I=32
J=4 I=32
J=4 I=32
J=4 I=32
J=4
Power Level
(dBmV) -6.3 -6.6 -6.5 -6.2
RxMER
(dB) 39.50 39.40 38.60 39.40
Correctable
Codewords 253 87 151 266
Uncorrectable
Codewords 0 0 0 0


US-1 US-2 US-3 US-4
Channel Type 1.1/2.0 3.0 N/A N/A
Channel Id 7 9 N/A N/A
Frequency
(HZ) 23800000 19000000 N/A N/A
Ranging Status Success Success N/A N/A
Modulation 16QAM 16QAM N/A N/A
Symbol Rate
(Ksym/sec) 5120 2560 N/A N/A
Mini-Slot Size 2 4 N/A N/A
Power Level
(dBmV) 39.9 39.4 N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A



ROB124

@rr.com
reply to motorola870

I am in Fairport, NY. Periodically our connection slows to a crawl and stays slow. When I re-boot the modem I get a fast connection that may stay fast for days to weeks. I wonder if this is a problem TWC will fix if I request it. Otherwise it is easier to just keep re-starting the modem.



motorola870

join:2008-12-07
Arlington, TX
kudos:3
reply to mjamerson

said by mjamerson:

Downstream
Power Level
(dBmV) -6.2 -6.5 -6.4 -6.1

Upstream
(dBmV) 39.9 39.4

it would be nice to know what frequencies your modem is using along with the SNR.

Could you copy and paste all of the info as power level does not give enough info alone.

example from my modem stats:

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 5 807000000 Hz -6.0 dBmV 35.8 dB 986 0
2 Locked QAM256 1 783000000 Hz -4.1 dBmV 37.6 dB 56 0
3 Locked QAM256 2 789000000 Hz -4.6 dBmV 37.2 dB 94 0
4 Locked QAM256 3 795000000 Hz -5.0 dBmV 36.6 dB 211 0
5 Locked QAM256 4 801000000 Hz -5.3 dBmV 36.4 dB 365 0
6 Locked QAM256 6 813000000 Hz -5.9 dBmV 36.5 dB 639 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 10 2560 Ksym/sec 33000000 Hz 42.2 dBmV
2 Locked TDMA and ATDMA 9 2560 Ksym/sec 36500000 Hz 42.2 dBmV
3 Locked TDMA and ATDMA 11 2560 Ksym/sec 29500000 Hz 42.2 dBmV
4 Locked TDMA and ATDMA 12 2560 Ksym/sec 24500000 Hz 42.2 dBmV

I am curious to know what upstreams your modem is bonding along with downstreams. Curious to see how TWC set up the upstreams in your area to see how much bandwidth they have enabled on the upstream.

mjamerson

join:2013-02-02
reply to Lightning7

Downstream
Power Level
(dBmV) -6.2 -6.5 -6.4 -6.1

Upstream
(dBmV) 39.9 39.4


Lightning7

join:2013-02-02
Brunswick, OH
reply to Speedy Petey

whats your signal levels? usually it's 192.168.100.1


mjamerson

join:2013-02-02
reply to Bill_x492kq

I have the same issues as well. I noticed when they added an extra upstream for the wideband my connection went to h*ll. They keep acting like nothing is wrong but i'm pinging over 20ms to my gateway and my modem was replaced and every line from the tap to the modem

I'm in Albany NY


reply to Speedy Petey

Speeds have been lousy in Bar Harbor (ME) for the last month or so. Sporadic intervals of half download speeds (on a 15Mb/1Mb connection). Most of the time it's been down around 2-3Mb down and today it's dropped to 0.5Mb (466Kb/578kb). The TWC's maintenance page doesn't state anything specific happening locally. I hope they get their act together soon.


sticks435

join:2004-05-25
Kansas City, MO
reply to Speedy Petey

Looks like they fixed whatever issue was affecting me. I'm now pulling down youtube and gamespot videos at ~30Mbps.



mromero
Premium
join:2000-12-07
The O.C.
kudos:1
reply to mromero

these upgrades better be about the 75/5 tier coming to socal or else im gonna be pissed. My connection has been sh!t the last two days on 50/5.


sticks435

join:2004-05-25
Kansas City, MO
reply to mromero

Yea, looks like a bunch of planned maintenance in my area from the 4th to the 8th. Better be adding more capacity or something, starting to really hack me off. Certain youtube channels are blazing fast (30Mbps or higher), while others are like .5. It's all over the map.



mromero
Premium
join:2000-12-07
The O.C.
kudos:1

1 recommendation

reply to mromero

they better be doing something magical to the network.

»help.rr.com/HMSLogic/network_status.aspx


Melokarma

join:2012-01-29
reply to Speedy Petey

This is happening to most socal users, even to a couple of people i know in san diego and i live in West Covina it usually happens to me late during the day around 8pm. This has been going for atleast more then 1 week



lagzlot

@rr.com
reply to sticks435

Getting 15mbs or less on a 30+ connection in Orange County CA and Twitch is practically unwatchable right now.


sticks435

join:2004-05-25
Kansas City, MO
reply to Selenia

said by Selenia:

Same here. A web accelerator/cache on my phone and squid caches on my laptop and network(network one consults the one on laptop if I accessed sites on it from elsewhere, not to mention caching what I loaded on wifi saves 4G data and speeds up inferior APs I run into) have often saved me from an even worse experience. You are so far from me yet same issue. Signal is good, so is VoIP even. Seems to only affect http. Not using http/https ports for OpenVPN results in a much faster and more stable VPN connection. Wonder if them preparing to participate in 6 strikes and setting up.new hardware for browser redirections and such has anything to do with it.

Yea, I dunno. Strange thing is I went to »www.timewarnercable.com/en/resid···est.html and did the speed test that connects to the OHIO RDC and got 56.65 down and 5.16 up.


Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
reply to sticks435

said by sticks435:

Mine has been slow when doing stuff via Http/web browser for like a week now. Downloading via Steam will max my connection, but downloading video's on Gamespot/youTube, etc I barely get over 1Mbps on a 50 connection. This is in KC so not sure if it's widespread or what.

Same here. A web accelerator/cache on my phone and squid caches on my laptop and network(network one consults the one on laptop if I accessed sites on it from elsewhere, not to mention caching what I loaded on wifi saves 4G data and speeds up inferior APs I run into) have often saved me from an even worse experience. You are so far from me yet same issue. Signal is good, so is VoIP even. Seems to only affect http. Not using http/https ports for OpenVPN results in a much faster and more stable VPN connection. Wonder if them preparing to participate in 6 strikes and setting up.new hardware for browser redirections and such has anything to do with it.
--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.


mromero
Premium
join:2000-12-07
The O.C.
kudos:1
reply to Speedy Petey

wth twc, slow here in orange county california


sticks435

join:2004-05-25
Kansas City, MO
reply to Speedy Petey

Mine has been slow when doing stuff via Http/web browser for like a week now. Downloading via Steam will max my connection, but downloading video's on Gamespot/youTube, etc I barely get over 1Mbps on a 50 connection. This is in KC so not sure if it's widespread or what.


Speedy Petey

join:2008-01-19

I'm in the Hudson Valley, NY.
For the past two nights my RR internet has been PAINFULLY slow.
I'll say that even though I have the speed boost it is still not really that fast even on a good night.
I realize nights are peak times but this is pathetic.

Does anyone have any insight?