US Cable Support > Time Warner Internet Services > [TWC] RR terribly slow

reply to Selenia

Re: [TWC] RR terribly slow

Pings to my gateway(1st Hop)

reply to Speedy Petey
The bullshit continues. Slow speeds for months. Good modem signal levels. Decent speeds in the wee hours of the morning. At peak time, seems anyone I visit in town, besides myself, is suffering along with me. Huge packet loss, bad download speeds. Changing the mtu of my network interface to 576 on the wan side seems to help with recovering from all that packet loss, making the connection somewhat useful. Been a long time since I reviewed TWC and this has been going on for so long that it is about to be included in my review update. You aren't gonna like me, TWC!!

Edit: Taking forever just to download a 168MB netinstall image of Debian for a machine I am putting back online. Plugging along around 50KB/sec

Edit2: Worth noting even a download of that size would likely die with mtu set at 1500, 1492(yes, I know that's PPPoE, but auto actually says 1480 on this line), or auto.
--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.

reply to Speedy Petey
I got a letter that things were speeding up. Yet I'm still waiting. Sure the speed "test" says things are faster but that is just so FALSE. Compare a Bus Vs. a Roadster. The Roadster (Time Warner) goes faster only in TW conducted tests on their own network. But the Bus brings soooo much more data across the finish line. Hence TW is just full of hot air (lies). Listening them tell their scripted lies is almost too much to bear. Every once in awhile a level tech sounds surprised we know what they're actually doing when explained to them. And to boot, they refuse to stop charging for equipment rental even though we've stopped using their modems and have bought our own modem and router for years now. They're no better than the other corporations that are for-profit at all costs even when it sticks it to the consumer.

reply to mjamerson

reply to Jabbu
Very interesting, I never would have guessed that. It does not make sense but I will get a new modem, they always seem glad to replace modems. thanks.

reply to motorola870
I'm in Albany NY

reply to mjamerson

reply to ROB124
You just need a new modem if a reboot clears your issue for X amount of time.

If there was an area problem, a reboot will not resolve, same as a line issue.

reply to motorola870
Ubee DDW3611

DS-1 DS-2 DS-3 DS-4
Frequency 561000000 537000000 543000000 555000000
Lock Status Locked Locked Locked Locked
Channel Id 4 1 2 3
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 5.360537 5.360537 5.360537 5.360537
Interleave Depth I=32
J=4 I=32
J=4 I=32
J=4 I=32
J=4
Power Level
(dBmV) -6.3 -6.6 -6.5 -6.2
RxMER
(dB) 39.50 39.40 38.60 39.40
Correctable
Codewords 253 87 151 266
Uncorrectable
Codewords 0 0 0 0


US-1 US-2 US-3 US-4
Channel Type 1.1/2.0 3.0 N/A N/A
Channel Id 7 9 N/A N/A
Frequency
(HZ) 23800000 19000000 N/A N/A
Ranging Status Success Success N/A N/A
Modulation 16QAM 16QAM N/A N/A
Symbol Rate
(Ksym/sec) 5120 2560 N/A N/A
Mini-Slot Size 2 4 N/A N/A
Power Level
(dBmV) 39.9 39.4 N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A

reply to motorola870
I am in Fairport, NY. Periodically our connection slows to a crawl and stays slow. When I re-boot the modem I get a fast connection that may stay fast for days to weeks. I wonder if this is a problem TWC will fix if I request it. Otherwise it is easier to just keep re-starting the modem.

reply to mjamerson

reply to Lightning7
Downstream
Power Level
(dBmV) -6.2 -6.5 -6.4 -6.1

Upstream
(dBmV) 39.9 39.4

reply to Speedy Petey
whats your signal levels? usually it's 192.168.100.1

reply to Bill_x492kq
I have the same issues as well. I noticed when they added an extra upstream for the wideband my connection went to h*ll. They keep acting like nothing is wrong but i'm pinging over 20ms to my gateway and my modem was replaced and every line from the tap to the modem

I'm in Albany NY

reply to Speedy Petey
Speeds have been lousy in Bar Harbor (ME) for the last month or so. Sporadic intervals of half download speeds (on a 15Mb/1Mb connection). Most of the time it's been down around 2-3Mb down and today it's dropped to 0.5Mb (466Kb/578kb). The TWC's maintenance page doesn't state anything specific happening locally. I hope they get their act together soon.

reply to Speedy Petey
Looks like they fixed whatever issue was affecting me. I'm now pulling down youtube and gamespot videos at ~30Mbps.

reply to mromero
these upgrades better be about the 75/5 tier coming to socal or else im gonna be pissed. My connection has been sh!t the last two days on 50/5.

reply to mromero
Yea, looks like a bunch of planned maintenance in my area from the 4th to the 8th. Better be adding more capacity or something, starting to really hack me off. Certain youtube channels are blazing fast (30Mbps or higher), while others are like .5. It's all over the map.

reply to mromero
they better be doing something magical to the network.

»help.rr.com/HMSLogic/network_status.aspx

reply to Speedy Petey
This is happening to most socal users, even to a couple of people i know in san diego and i live in West Covina it usually happens to me late during the day around 8pm. This has been going for atleast more then 1 week