Reviews:
 ·Time Warner Cable
| reply to Ping
Re: [TWC] Time warner cable and Motorola Surfboard 6141 said by Ping :Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781234224574309020022
Firmware Build Time: Aug 30 2012 15:35:46
I've been talking to tech support for almost a week, I have the extreme package, but I am only getting 2up and 30 down. Three different modems and TWC can't get my upstream speeds up. I'm in northeast Ohio.
Any help folks?
the only thing I can think of is upstream utilization issues with an overloaded channel or signal issue can you post your signal stats at 192.168.100.1? |
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| to motorola870 |
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Reviews:
·Time Warner Cable
| said by Ping :to motorola870
hm your upstream is 38dBmv for power level which is a little low but not too far from 40dBmv which is a lower end of the recommended range for upstream power levels. I don't think your having a noise issue which would make your upstream channel change to only QAM16.
I think your problem is an over utilized upstream channel (overcrowded) I think channel bonding would help possibly if your node is not maxing out on all of the channels. My area is bonding 4 upstream channels right now. I would assume that upstream bonding will come to your area sometime this year or next. |
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| This has gone on for a week. I am paying for 30/5 and getting 30/2. The techs Arris Gold modem did 50/5, but my sb6141 and two other DOCSIS 3 modems will not get me 30/5 - I'm not a techie, and tier 3 tells me I am "the only one with this problem", at last contact ( yesterday ) I was told this was being bumped to engineering. All I know is I'm not getting what I'm paying for - and I own the modem and do not lease it. |
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 kwPremium
join:2004-06-12
Columbus, OH
kudos:6 | My levels look just about the same. |
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| PROBLEM RESOLVED
SOLUTION: Restored Linksys E2000 to factory defaults.
My thanks and appreciation to the patients techs at Time Warner Cable. |
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dowop
join:2012-10-30
Cortland, OH | I just had my 6141 installed. It says under configuration IPv4 Only.
Was it configured wrong? |
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kwPremium
join:2004-06-12
Columbus, OH
kudos:6 | said by dowop:I just had my 6141 installed. It says under configuration IPv4 Only.
Was it configured wrong?
No |
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