|reply to tberg |
Re: Good Retention experience
add my two cents.
had service since may 2010 U200 with elite (6mbps) and called in. "retentions" made the system think i wanted to cancel. and eventually going through prompts, i said "disconnect."
said i wanted some offers or discounts. bill was at $136. she offered an upgrade to max (12mbps) and bill reduction to 105. i took it.