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rainypickles

join:2004-07-01
Castro Valley, CA
reply to tberg

Re: Good Retention experience

add my two cents.

had service since may 2010 U200 with elite (6mbps) and called in. "retentions" made the system think i wanted to cancel. and eventually going through prompts, i said "disconnect."

said i wanted some offers or discounts. bill was at $136. she offered an upgrade to max (12mbps) and bill reduction to 105. i took it.