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hyelton

join:2008-02-29
Rutherfordton, NC

Internet Issues

So This has been going on for several weeks now I have Northland Cable they are behind the times but ONLY thing I can get for where I live had them since 2006 they JUST last year got 12megs and a few months ago they got 24meg speed and I was the first on it! So I`m having issues for the past few weeks now with EXACTLY between 8:15pm and 11pm at night it slows down to about 10 megs but its very unreliable its boncey and when I mean that I mean it jumps between 1-10 megs every few seconds. Its AWFUL and the modem reboots a lot during this time.

Ive called and called and all they want to do is come out, I DONT think its anything to do with at my house as The Cable to runs into my Modem runs directly out a window and to the power line and always has.

Here are my signal levels, yes I know the upload is LOW but Its ALWAYS been like this since 2006 and never had an issue with upload



hyelton

join:2008-02-29
Rutherfordton, NC

Anyone?


astroturf

join:2012-04-07
reply to hyelton

I used to have a similar problem. It would slow down to around 4mb after around 8pm and it would be very unstable. They seem to made it much better this week but it still gets slower after 8pm.

Signal Levels:


Signal Levels


Before 8pm:



Now:


hyelton

join:2008-02-29
Rutherfordton, NC
reply to hyelton

Where are you located? I`m in the Forest City/Rutherfordton Market.


astroturf

join:2012-04-07

Statesboro, GA


hyelton

join:2008-02-29
Rutherfordton, NC

Okay I`m in NC. Well This seems to be a WIDE spread problem then, And I`m guessing its to do with there DOSICS 3. They got the 24meg speed where I live a few months ago. Northland Cable is the ONLY provider here that provides more than 6 meg DSL which I can not even get where I live. There Backbone is Charter from South Carolina here. But I wonder what can be done about this? 2 different areas same problem so I wonder whats up


astroturf

join:2012-04-07

They got the 24mb speed here around a year ago, but I only was able to get it a few weeks ago when they finally upgraded the area I live in to DOCSIS 3. My only other option here is 3mb DSL. The backbones here are Frontier and above.net. It just seems like they're overselling to me. I had the same thing happen before when I had 6mb and 12mb too.


hyelton

join:2008-02-29
Rutherfordton, NC

Hmm I had the 6 and the 12 and never had this issue. It does not seem to be a backbone issue if it is happening and our backbones are different, seems to be something internal going on with Northland which I find very odd, Overselling on AT&T here I can understand but where I live Northland cable is UNDER sold not that many people understand to compare it to slow cable as most people here dont have a use for faster speeds.

Also I find it odd your ping is the same as my Ping to Atlanta GA and your closer. Could you do a traceroot to say google.com and post it? or PM me it?


astroturf

join:2012-04-07

Most people seem to have Northland here, so overselling seems like it could be possible here.

traceroute to google.com (74.125.139.138), 64 hops max, 52 byte packets
 1  router (172.16.1.1)  0.593 ms  0.391 ms  0.368 ms
 2  10.14.8.1 (10.14.8.1)  6.518 ms  7.977 ms  11.495 ms
 3  10.1.1.9 (10.1.1.9)  8.532 ms  7.719 ms  8.151 ms
 4  209.221.47.65 (209.221.47.65)  17.042 ms  17.186 ms  15.899 ms
 5  xe-3-2-0.mpr3.atl6.us.above.net (208.185.28.125)  63.679 ms  28.196 ms  16.404 ms
 6  72.14.223.42 (72.14.223.42)  17.858 ms  16.004 ms  68.820 ms
 7  72.14.233.54 (72.14.233.54)  17.833 ms
    72.14.233.56 (72.14.233.56)  17.708 ms  17.757 ms
 8  66.249.94.20 (66.249.94.20)  18.118 ms  36.128 ms  16.773 ms
 9  209.85.248.29 (209.85.248.29)  23.153 ms  16.628 ms  18.009 ms
10  * * *
11  yn-in-f138.1e100.net (74.125.139.138)  18.669 ms  16.901 ms  19.463 ms
 

hyelton

join:2008-02-29
Rutherfordton, NC


I`m on the right, Horrible pic of me though
The reason I asked about the traceroot is my traceroot always seems to go through 2 local routers like yours, I wonder why? I can understand 1 but mine always goes through 2 the 2nd one is always 192.168.50.5 which is odd that they would use such a common address.

I`m just still confused as to how 2 areas and 2 backbones have the same issue. I just emailed the General Manager at my local office and maybe I will get a responce by tommrow, The main IT guy there quit today, He found someone else dont really know where its sad it was very nice and knew what he was doing.

In my area I was the VERY first person to get the 24megs a few months back

I`m currently not at home but I am doing remote desktop to my server and things seem worse tonight than they have been being I haven't seen my speed go any higher than 5 megs tonight, The location that im currently at is through satilite and these speeds are faster Getting about 10 megs down on the satilite internet lol

astroturf

join:2012-04-07

It looks like they at least gave you the DOCSIS 3 modem when you upgraded. They upgraded me to 24mb on a DOCSIS 2 modem and I couldn't get anything faster than 16mb on that. I was transferred to their "technical guy" when I called the office and asked about getting the modem. I had to get a DOCSIS 3 wireless/modem combination that I don't really like though. I don't know why they don't have any that aren't wireless.


hyelton

join:2008-02-29
Rutherfordton, NC

Yea I HATE the gateway device, I put it in Bridged mode. I mean I would had went with something simple if the dang thing had QOS but it doesnt so I deffantly had to Bridge it and bypass everything but just the modem part so I can still use DD-WRT perfectly with my wireless router.

I would BUY my own Modem but we have the phone too and the EMTA modems are about $150 so thats a no go, The non phone modems can be obtained less than $100


astroturf

join:2012-04-07

Yeah, mine is bridged too.

When I asked they told me I couldn't even use an emta modem unless it was from them.


hyelton

join:2008-02-29
Rutherfordton, NC

I think you can but dont take my word, But it should work just fine you would just give them the normal mac address and then the EMTA mac address and it should work fine.


astroturf

join:2012-04-07

I know it would probably work if I did that, but I think it would have to be the same gateway modem I have from them now and I wouldn't want to buy one of those.


hyelton

join:2008-02-29
Rutherfordton, NC

The TM722g seems nice and good just modem/EMTA only but I cant find a cheap one.


astroturf

join:2012-04-07

If you ever find one for a good price somewhere and it works for you, please tell me because I would want to get one too


Lightning7

join:2013-02-02
Brunswick, OH
reply to hyelton

Your signal levels are off especially your upstream is way to low. this has to be within 37-52 dbmv, low to mid 40's preferred. mine is usually around 43 sometimes 42 dbmv. and downsteam power level at 0 which is the optimum level. 10 dbmv might be alittle high but it's still within spec.



heels_fan
1.20.09 The start of Socialism
Premium
join:2003-02-07
Columbia, TN
kudos:1

said by Lightning7:

Your signal levels are off especially your upstream is way to low. this has to be within 37-52 dbmv, low to mid 40's preferred. mine is usually around 43 sometimes 42 dbmv. and downsteam power level at 0 which is the optimum level. 10 dbmv might be alittle high but it's still within spec.

If his CableCo would fix his downstream levels, it would get his upstream a little more respectable.

Wonder why the downstream freqs are not in 6Mhz steps?
--
everyone is born ignorant. some are born stupid, others achieve stupidity and the rest have stupidity thrust upon them.


whamel
billhamel .net
Premium
join:2002-05-09
Hinsdale, IL
kudos:10
Reviews:
·Verizon Broadban..
·AT&T U-Verse
·Comcast
reply to hyelton

I have an excellent post regarding temperature, network congestion, use of quality cabling and splitters/taps...if needed. Check it out:
»[Speed] Problem with Downstream on MACH20 in Chicago

and if you want to read what I researched and found as an installer myself, check this out:
»Re: [Speed] Problem with Downstream on MACH20 in Chicago
--
Bill - Hattiesburg, MS - »www.billhamel.net



TheTechGuru

join:2004-03-25
TEXAS
kudos:2
reply to hyelton

I have Northland's 24/2 plan on a DOCSIS 2.0 modem.


--
CompTIA Network+ Certified



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15
reply to heels_fan

said by heels_fan:

If his CableCo would fix his downstream levels, it would get his upstream a little more respectable.

He has a direct drop to tap, no splits and possibly no ground block:
said by hyelton :
I DONT think its anything to do with at my house as The Cable to runs into my Modem runs directly out a window and to the power line and always has.
Most systems are designed to have at least a 2 or 4 way splitter installed for proper levels. Areas with larger homes are designed with bigger splitters in mind. Areas with long distance between the tap and the home also get such levels. In this case, install an 8-way splitter or 10dB attenuator in and the signals will be pretty good for down and upstream.
said by heels_fan:

Wonder why the downstream freqs are not in 6Mhz steps?

They are in 6 Mhz steps (93 99, 105, 111), they're just not listed in frequency order.

I'd like to see the logs of the modems. It may help shed some light on the modem sync losses.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


TheTechGuru

join:2004-03-25
TEXAS
kudos:2
reply to hyelton

I thought I'd mention my Northland has been dropping as low as 3mbps during prime time.

I'm on the 24/2 plan with a owned DOCSIS 2.0 modem.
--
CompTIA Network+ Certified


hyelton

join:2008-02-29
Rutherfordton, NC
reply to whamel

Oh bealive me its not Overcrowded here haha. Small Town 75% of the people are on cruddy DSL cause they dont know the difference. and in my ENTIRE country I use the Most Bandwidth than any home here (They showed me their system and I was the TOP user) haha. I avg about 300-400 gigs a month. (I do have about 25 devices connected) And everyone elses average in this area is about 20GB a month. lol. and Some are around 5GB a month.


astroturf

join:2012-04-07

In their website it says "Internet services limited to 250 GB per month. Monthly usage in excess of limit may result in excess data transfer fee of $20.00"

I've gone over 250GB a few times and never have been charged the $20. Have they ever charged you for it?


hyelton

join:2008-02-29
Rutherfordton, NC

NOPE haha never been charged. I think that applyied to there 12meg service but I still never seen it



TheTechGuru

join:2004-03-25
TEXAS
kudos:2
Reviews:
·HughesNet Satell..
·WesTex Connect
reply to hyelton

said by hyelton:

Oh bealive me its not Overcrowded here haha. Small Town 75% of the people are on cruddy DSL cause they dont know the difference. and in my ENTIRE country I use the Most Bandwidth than any home here (They showed me their system and I was the TOP user) haha. I avg about 300-400 gigs a month. (I do have about 25 devices connected) And everyone elses average in this area is about 20GB a month. lol. and Some are around 5GB a month.

Yep, same here, I'm the only house connected to the tap serving the section. Next tap down I think has just one connected to it also. All the SSID's I see on Wifi are all defaults of DSL modems.

3mbps is the max DSL speed available in this area of town.

--
CompTIA Network+ Certified

astroturf

join:2012-04-07

The tap at my house only has 2 ports on it and I'm the only one connected to it. They seem to have them at almost every house.

Around half the SSIDs I see here are DSL. DSL here was recently upgraded to 6 or 12mbps but everyone I've seen with DSL only has 3.



TheTechGuru

join:2004-03-25
TEXAS
kudos:2
Reviews:
·HughesNet Satell..
·WesTex Connect

said by astroturf:

The tap at my house only has 2 ports on it and I'm the only one connected to it. They seem to have them at almost every house.

Around half the SSIDs I see here are DSL. DSL here was recently upgraded to 6 or 12mbps but everyone I've seen with DSL only has 3.

Each tap here covers 4 houses, most of the drops are still hanging, just none connected. Every house on the street has a satellite on it, Northland's HDTV offerings are a joke.
--
CompTIA Network+ Certified