same thing Still the same issue, ISP won't help, and the news service says its not them since a traceroute goes through without issue. Really don't know.
As for the contract thing, I actually never signed any paperwork. They said straight out it was a verbal contract only, which once again they have no proof of and refused to give me a copy of the recording when I threatened to cancel my service if they didn't let me downgrade. They pulled the "oh oh oh oh oh let me talk to my supervisor and see what I can do" magically 5 minutes later they are back on the line and totally sidestep the issue of the voice recording and say they will do whatever I want.
Mediacom is NOT ethical in any way shape or form, and the large majority of their customer service follow the the way the company operates.