said by jhouston21:
...the "acquiring" CLEC is responsible for requesting the CSR from the losing CLEC.
This is correct
... The "acquiring" CLEC is
responsible for requesting the CSR from the losing CLEC. FairPoint must "follow the rules" of porting to assure that "bad people" don't steal another person's number for themselves.
said by jhouston21:
...I've been advised by the VoIP provider that I'm attempting to port the line to that only the end-user can make a request for their CSR.
That is not
correct, in my experience. An end-user cannot request a CSR from a losing CLEC, ILEC, PSTN, RBOC, or Cellular Carrier ... because that would violate the rules of confidentiality ... giving out personal info to a potentially illegitimate requester.
You did not mention the name of the new VoIP provider. Is it CallCentric? There are several CLECs that have a presence in the Hampton NH rate center, so that should not be an issue ... whether you are porting to CC or another VoIP provider.
FairPoint is a Regional Bell Operating Company (RBOC) ... previously run by Choice One before being bought out by FP. Therefore, your new VoIP provider's CLEC will send the porting request directly to FP ... as opposed to VoIP to VoIP ports where the winning CLEC contacts the losing CLEC.
In the past on several occasions, under circumstances similar to yours, I have requested that my new VoIP provider's porting department forward an "escalation"
request to its
CLEC (the "acquiring" CLEC with a presence in my rate center) ... which in turn will "escalate" the request with the losing carrier (CLEC, PSTN, RBOC, etc.).
On each occasion (except for one of my porting attempts), this resulted in a response from the losing carrier (not the losing VoIP provider) giving a "reason" for the denial. That "reason" was transmitted through the acquiring CLEC to my new VoIP provider which, in turn, informed me via either email or a Trouble Ticket message. I submitted documentation and/or corrections and ... except in one case where I still don't know why the port failed ... my ports were successful.
So, ask your new VoIP provider to ask its CLEC (in your NH rate center) to "escalate" the porting issue with FP in order to determine the reason for the rejection. FP should send either the CSR (or a reason for rejection) back to the acquiring CLEC which will pass the info over to your new VoIP provider and ultimately you will "get the message".
Most of the time it is a simple matter to correct some misspelled word or a conflicting account address or even a "freeze" on porting out. Ultimately, the acquiring CLEC does have the option of "forcing" a port when the losing carrier is being obstinate ... but they must be vigilant in preventing illegitimate porting requests from nefarious characters.