said by balur:
When things get too long and convoluted (as above) mistakes WILL happen
Well, that's true ... but don't forget it seems complicated and convoluted to you because in my original post I'm summarizing a chronological sequence of events that spread out over 4-5 phone calls and two personal visits.
Don't forget though that was the thought behind my original post ... it seems that if it's the LEAST bit out of the ordinary they will screw it up.
The original phone call was basically ...
"I want internet service for my dad at address xyz. He already has TV and internet service at address abc but I DONT want you to move, cancel, or otherwise change the service at address abc, I just want a new service at the new address."
Is that really so difficult to handle? Am I expecting too much from the average CSR with that request?