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TheJoker
Premium,VIP,MVM
join:2001-04-26
Charlottesville, VA
kudos:5
reply to dolphins

Re: SafeSearch hijack

Let's scan your system with an online scanner other than the one you have installed are your real-time scanner.

Please scan your system with ESET Online Scanner
http://www.eset.com/us/online-scanner

- Click the "Run ESET Online Scanner" button.
-- For browsers other then Internet Explorer such as Firefox, Chrome, or Opera (Microsoft Internet Explorer users can skip this step) another page will open to download the ESET Smart Installer
-- Click on esetsmartinstaller_enu.exe
-- Save it to your desktop, and double-click to run it.
- Check "YES, I accept the Terms of Use."
- Click the Start button.
- Accept any security warnings from your browser.
- Under scan settings, check "Scan Archives" and "Remove found threats"
- Click Advanced settings and select the following:
-- Scan potentially unwanted applications
-- Scan for potentially unsafe applications
-- Enable Anti-Stealth technology
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- When the scan completes, click List Threats
- Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
- Click the Back button.
- Click the Finish button.

Please post the log from ESET Online Scanner.

--
Proud ASAP member since 2005
Microsoft MVP/Consumer Security 2009-2010


dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7
Reviews:
·Comcast
ESET scan results:
C:\Users\Compaq\AppData\Roaming\PicBadges Packages\uninstaller.exe a variant of Win32/InstallCore.AZ application cleaned by deleting - quarantined
--
Stop The Mindless Killings Stop Over Fishing


TheJoker
Premium,VIP,MVM
join:2001-04-26
Charlottesville, VA
kudos:5

1 recommendation

I think we are through unless there is a remaining issue.

To remove all of the tools we used and the files and folders they created, please download OTC.exe by OldTimer:
http://oldtimer.geekstogo.com/OTC.exe

- Save it to your Desktop.
- Double click OTC.exe.
- Click the CleanUp! button.
- If you are prompted to Reboot during the cleanup, select Yes.
- The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

To help keep malware off your system:
- Keep Windows updated at Windows Update or Microsoft Update.
- Keep your other applications updated, there are vulnerabilities that rely on exploits through other programs like Java, Microsoft Office, Adobe Reader, Flash, and others.
- Run a program like Secunia Online Software Inspector or FileHippo Update Checker to see what programs need to be updated.
- Be careful with flash drives, as they can spread infections. See this post on USB/flash drive safety.
- Stay away from P2P software; even with a clean P2P program, their networks are often riddled with malware.
- Don't click on attachments or links in e-mail, and read your e-mail in text-only mode for the highest safety.
- Don't click on links received in instant message programs.
- In place of Internet Explorer, browse with Firefox with the NoScript and AdBlock Plus add-ons.
- A HOSTS file will prevent Internet Explorer from communicating with sites known to be associated with adware or spyware. A good regularly updated HOST file is MVPS HOSTS File, available at »www.mvps.org/winhelp2002/hosts.htm
- A free non-resident utility to prevent the installation of ActiveX-based malware is JavaCool's SpywareBlaster. For real-time protection, there is SpywareGuard. Both are available at »www.javacoolsoftware.com/products.html
- I recommend reading Tony Klein's article So How did I get Infected in the First Place? at »www.spywareinfoforum.com/index.p···ic=60955
Does your problem appear resolved?

--
Proud ASAP member since 2005
Microsoft MVP/Consumer Security 2009-2010


dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7
Thank you, much appreciated.


TheJoker
Premium,VIP,MVM
join:2001-04-26
Charlottesville, VA
kudos:5
I'm glad we could help.