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Ping

@rr.com
reply to motorola870

Re: [TWC] Time warner cable and Motorola Surfboard 6141

This has gone on for a week. I am paying for 30/5 and getting 30/2. The techs Arris Gold modem did 50/5, but my sb6141 and two other DOCSIS 3 modems will not get me 30/5 - I'm not a techie, and tier 3 tells me I am "the only one with this problem", at last contact ( yesterday ) I was told this was being bumped to engineering. All I know is I'm not getting what I'm paying for - and I own the modem and do not lease it.



kw
Premium
join:2004-06-12
New Albany, OH
kudos:6

Click for full size
My levels look just about the same.


Ping

@rr.com

PROBLEM RESOLVED

SOLUTION: Restored Linksys E2000 to factory defaults.

My thanks and appreciation to the patients techs at Time Warner Cable.


dowop

join:2012-10-30
Cortland, OH

I just had my 6141 installed. It says under configuration IPv4 Only.

Was it configured wrong?



kw
Premium
join:2004-06-12
New Albany, OH
kudos:6

said by dowop:

I just had my 6141 installed. It says under configuration IPv4 Only.

Was it configured wrong?

No