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NightOwl2

join:2012-03-19
reply to TebTeb

Re: [TWC] Why did the name change?

Better to vent here than to Customer Service, increasing handle time. I've worked for different cable companies and heard all sorts of complaints. One customer stated the last 4 zip code numbers on the return bill address were incorrect, and persistently requested to speak with highest management to ensure the mailed payment would be received. A very long call.