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bran_gray

join:2013-01-28
Sweeny, TX
reply to Piggie

Re: "Overutilization outage"

I've now been told for probably the seventh time that they don't see any packet loss on their end. So I've started saving all my speed tests I run over at Speakeasy that shows I have packet loss. I've also started a Smoke Ping and will be keeping track of what my average packet loss is to both coasts.

And swoopman I feel your pain. Comcast literally stops servicing our area about three houses down from us. We've tried to get a study done to see if we could get service but they never responded to us. You might have better luck. Give them a call and try to get somebody to do a study...you might just get lucky.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
bran-
Send me a PM with your account number, phone number and/or Windstream email address and I will be happy to take a look. If you prefer you can start a thread in »Windstream Direct.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

swoopman_200

join:2004-12-07
Live Oak, FL
reply to bran_gray
I put in two requests at Comcast to try to get a survey done. One through an online contact form under their business class department and one by calling the toll free number for residential.

The residential guy says he put in my request, two days later someone called to say it wasen't possible, goodbye. No reason given, the person on the phone wasen't even sure if someone even came out to do an actual field survey. Keep in mind I offered to pay $5,000 towards the 1600 foot plant extension.

My guess is the residential team checked their system saw that they couldn't just tap the exsisting line and run a piece of coax 1600 feet so they said no.

Anyway low and behold just today a very nice lady from their business class department called and asked me what I was inquring about, I gave her my story and she said "It's going to be my mission to at least have them give us a price quote or an actual reason as to why they can't extend the plant." I was totally amazed how helpful she was and how eager she was to try to get me service. Long story short, she went ahead and drew up an order request for 27mb/7mb business class and is submitting the order form along with all the pertinent information to the appropriate engineering department. She noted on the paperwork that I was willing to cover up to 5,000 of the plant extension costs. According to her Comcast would cover the first 3,500. I don't know how much boosters, cable, labor and such cost, but seems to me it wouldn't be unreasonable to think they could run 1,600 feet for 8,500 or less. Their 3,500 and my 5,000. And yes, to get off Windstream is worth 5,000 to my wife and I. We do too much work from home during the peak evening hours to continue to put up with what we have now.

I'll keep you informed how it goes.