Look at that, it's the daytime and everything is working OK, surprise surprise
Speed Test #103923279 by dslreports.com
Run: 2013-01-30 12:41:05 EST
Download: 29995 (Kbps)
Upload: 24892 (Kbps)
In kilobytes per second: 3661.5 down 3038.5 up
I will send an email to them and see what they say, because this is now starting to cost me money and loss of productivity at night.