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reply to andyjai

Re: Problem with Fios

Email: ca.fsc.customer.experience@verizon.com

: host
fldsmtpe01.verizon.com[] said: 550 #5.1.0 Address rejected.
(in reply to RCPT TO command)

I guess that didn't work, will have to try a different avenue to try and communicate with VZ other than helpdesk support.


I got so frustrated that I had to call customer service. I got the poor rep to transfer me to someone in Escalations and I told him that these problems have been going on for a week now with no resolution in sight. I told him that this is affecting a number of people in Walnut, Diamond Bar, and Rowland Heights, and some people are business users. He said he was going to create a "ROC" ticket, which would hold more weight than anything generated by Tech Support. Hopefully this will get the ball rolling and get someone to fix this problem.