[DSL] Extremely high pings I'm a new DSLExtreme customer, and I've been experiencing high ping times to servers in a variety of locations. It's unacceptable during the day, and atrocious during peak hours. I just got off of the phone with a tech support representative who was no help at all. I got the usual, "restart modem. are you sure you're connected to the internet. it looks fine on our line," while repeatedly telling him that the pings were unacceptable. Any helpful response appreciated.
This was explained to me and I'll try to relay it the best I can to you.
Pings rank low man on the Totem Pole when it comes to getting a response from a server.
So although you pings times may seem high, that doesn't mean your connection is like that.
Sometimes when I will ping a site I'll get a time out response, but the sites up? That's because it has other things that are more important that answering a ping at that particular time.
I hope you get my drift... if not dslx_nick will chime in and make sense of what I tried to say in the first place.
While that may be true, I'm mostly referring to online gaming. A 300ms ping to a server in the US is not acceptable. I was pulling a 170 average on dial-up ten years ago.
San Jose, CA
reply to rdi88
A specific example would be useful. If you are having a problem, identify the service, and the server. If something like Netflix, or YouTube, you need to identify the actual streaming server; the main page, or login page won't be affected by ping time, so that data will not reveal any potential problems.
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reply to rdi88
Ok, that's a little different.
If you're just using the PING command to send ping packets out to a server, then what zbestwun2001 is saying is accurate: such traffic is low-priority and many servers will procrastinate with regards to responding (which will give you inflated ping test results).
When you're playing a game with an online server, however, the ping time that the server itself is reporting to you in your game console is not the same traffic; it's giving you an estimate of actual latency between you and it, and it treats such as normal priority (unlike the results you get when you run an exterior ping test against the server, outside of the game).
So, if you're seeing high ping times talking to the game server directly from the game UI, then something's going on. Unfortunately, that alone doesn't tell us WHERE the slow-down is occurring; it's quite possible that it's the game server itself that's getting overloaded, for example. If you want to send me a PM with your account info I can have a tech take a look into this for you.
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reply to rdi88
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