Hi andyross,
I feel like it's an honor to even be talking to you, I've been having some issue's when using our motorola DCX-3400 HD DVR. I've been talking to people @ the corporate level. I posted a message in the comcast direct message board, my issue seems to occur when viewing recorded programs. Part of the message I sent is here:
'How To Check Your Incoming Signal Strength' area, I followed these direction's:Use DOWN ARROW and then OK/SELECT to select the "d03 OOB STATUS" option.
The SNR (Signal-to-Noise Ratio) and AGC (Automatic Gain Control) values are of interest. Any value stated less than "GOOD" (i.e., "FAIR" or "POOR") could indicate a problem.
My SNR was 19.8 db-fair
My AGC was 26 % -good
Today I received a phone call from a member of the 'regional' team that handles complaints for corp., I told her that I'm not the type of customer to just have comcast setup a service call, if the issue isn't @ my home. Hopefully, I didn't upset you by publishing a link to that 'wiki' posting.
David