TL,DR: Cable line gets cut, 2 techs and many calls later it gets fixed only to find out it was cut by OOL in the first place.
When I got home Friday night my cable was out. I called for service repair, which wasn't til Sunday. I realized that my cable had been actually cut, and when the tech came out he said he couldn't fix it. I asked why and he made a lot of vague references to the ice and snow (hardly any) and how "there's more to it than it appears". He left, promising he would escalate it to somebody who could help.
To be safe, I called again to make sure something would happen. The guy on the phone promised he would get an appointment scheduled that same day. Of course I never heard back. Monday I called again and the operator said there was no record of any of this. She set up a new tech visit, promising me that the person who came out would be able to run a new line to replace the cut one.
Tuesday the guy comes out and I ask if he knows that he has to run a new line, he says nobody told him anything about it. Still he goes ahead and replaces the cable. While he does it he says he believes my cable was actually cut by someone FROM OPTIMUM. The building next to mine apparently recently had its cable redone and my building had probably been slated for "rehab", whatever that is. So they cut the cable in advance of this.
I own my home and no one had contacted me about this. The tech said if he hadn't replaced the line I would have been waiting a long time for the rehab to be completed. He finished, saying "Don't tell anyone I put this line in. If anybody asks, I just replaced the fittings."
So what happened here? Why would they cut a functioning line without a plan to immediately replace it? Or was the tech's explanation just BS? And why would OOL be mad at him for doing his job???--
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