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| reply to nitzan
Re: Straight Talk's fault. The fact is, Nitzan doesn't even have a telephone # to call. Even in a special case. He also doesn't put your information on your CSR (It's some company in Las Vegas, or is it?). Do you really think a national company using Verizon as their carrier is not trying to port my #? These people who call me every time the port fails? They are just lying? Nitzan, tell the truth. My # was not even in my name. Probably NONE of your client's numbers are in their name.
They cannot port them out. To this day I have no idea who the carrier was. Nitzan, why was my information not on the CSR? How about all your other customers? What about their CSR?
Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:
COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437
Nitzan, how many employees do you have? You really have NO IDEA what went on. You make a lot of noise but everything I said was 100% truth.
He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm...
You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.
Also check this out right from his terms of service:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES. | | |
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Reviews:
 ·Future Nine Corp..
| It was a flagged reply.. thus the delay..
I said my piece on this matter.. I'm not happy I couldn't keep my # after 5 weeks of effort, but I guess that's the state of the industry. It would have helped had my name been on the record...
Anyway I have moved on. Good luck to all whatever your choices!
Sean | |
| reply to Sean
said by Sean :The fact is, Nitzan doesn't even have a telephone # to call.
That's not unusual.
Others that don't include Localphone, CallWithUs, etc.
Even Voip.MS which does have contact numbers, says that they prefer to do tech support by e-mail, ticket, or chat.
said by Sean :Nitzan, why was my information not on the CSR?
This sort of arrangement is a rather common situation among Voip providers, perhaps more so among ultra-low priced ones. It's similar to a stockbroker holding your securities in "street name".
said by Sean :Here is what was on my # I purchased through Future-Nine's website. What's your CSR info? This is not me:
COMMPARTNERS CONNECT, LLC
3291 N BUFFALO DR STE 150
LAS VEGAS, NV 89129-7437
They are a well-known national CLEC. VoIP providers have to get their numbers from CLEC's.
said by Sean :You be the judge. I don't like to pan people but in this case he did such a crappy job I went out of my way to tell others to beware they might end up losing their numbers too.
You did NOT lose your number. He has stated several times that you can ask that it be ported to someone other than Straight Talk. Why not take him up on the challenge? If it gets ported, you can have your way with the number. If it doesn't get ported, then you will have bragging rights that you were right all along.
said by Sean :Also check this out right from his terms of service:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
As I explained above, that language applies to EVERY VoIP provider today---it's from the FCC and reflects the current state of regulation. VoIP companies are NOT legally common-carriers. Nitzan did perhaps make a mistake by actually putting it in the terms of service where certain people will misunderstand it and twist it. But it's the state of all of the providers today in the US milieu, and Canada too pretty much.
Were that NOT the case, VoIP would be far more expensive, you'd have to pay all the taxes and fees charged to regular phone companies. | |
nitzanPremium,VIP
join:2008-02-27
kudos:2 | reply to Sean
said by Sean :He couldn't be bothered to help me in a timely way.. But man when I posted this review he was on it so fast. I wish he couldn't have helped me with the same enthusiasm... We went out of our way to try to help you and spent HOURS trying to do so, in a very timely manner. We can't help you if your new carrier isn't even submitting the port - we can't do their job for them.
You have not lost your number. It is perfectly fine, active, and available to be ported out. As stated before- you are welcome to port it out to another carrier, and we'll even provide service for the number FOR FREE until you do so.
Having your number in the carrier's name is not a problem and does not prevent port outs. It happens all the time in the VOIP world- most numbers you purchase from a VOIP provider will have their name on the CSR, not yours. This never prevented us from porting numbers in so it shouldn't have prevented Straight Talk from doing so - the problem is THEY NEVER EVEN TRIED. | |
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