Well, Future-Nine (Nitzan) is the FROM in this case.
My #, purchased through F9, has the WRONG INFORMATION on the CSR. It's some address in LAS VEGAS for a company I have never heard of. Usually your contact info at the time of purchase would be used for the CSR information, or a system would auto-update the info in a timely manor. But instead it has a LAS VEGAS address (not my information).
Also since F9 isn't a telephone carrier, I guess this doesn't apply to them:
Per FCC mandate, any and all carriers must provide a CSR upon demand. The CSR will show the carrier, the customer name and billing address, and the phone numbers belonging to the customer. Without either a phone bill or a CSR, no carrier will be able to port a number.
Here is an interesting fact from F9's TOS:
3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.
Nitzan works hard to defend himself but he doesn't work hard to help his customers. He doesn't even have a telephone # to call nor will he call you. It took him 3 weeks to look up the CSR information on file with the carrier (whoever the carrier is I never knew)... To this day he blames the other side. If I could port a # without matching information it would be no problem. But F9's data isn't linked to my phone's CSR... I have no idea what the info is.. (He says he called the carrier and gave me the Las Vegas info, but it too failed)... So it cannot be ported.. it failed nearly 10 times... Nitzan even guessed at what it might be... wasting my time at 1 hour per call...
Nitzan do you ever plan to fix your customer's CSR's? You are such an expert at porting, is it possible to port numbers without the correct info? Will you admit to everyone the data on the CSR does not match my data? No carrier could port a number with the wrong data.... so why do you blame the other side when you are at fault? Even if Straight talk lied (which is absurd), without the correct info the port will ALWAYS BE DENIED.
To his credit he refunded my money very promptly. Thank You.