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This is a sub-selection from Straight Talk's fault.

Maui2013

join:2013-01-30
reply to VexorgTR

Re: Straight Talk's fault.

Well, Future-Nine (Nitzan) is the FROM in this case.

My #, purchased through F9, has the WRONG INFORMATION on the CSR. It's some address in LAS VEGAS for a company I have never heard of. Usually your contact info at the time of purchase would be used for the CSR information, or a system would auto-update the info in a timely manor. But instead it has a LAS VEGAS address (not my information).

Also since F9 isn't a telephone carrier, I guess this doesn't apply to them:
Per FCC mandate, any and all carriers must provide a CSR upon demand. The CSR will show the carrier, the customer name and billing address, and the phone numbers belonging to the customer. Without either a phone bill or a CSR, no carrier will be able to port a number.
Here is an interesting fact from F9's TOS:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

Nitzan works hard to defend himself but he doesn't work hard to help his customers. He doesn't even have a telephone # to call nor will he call you. It took him 3 weeks to look up the CSR information on file with the carrier (whoever the carrier is I never knew)... To this day he blames the other side. If I could port a # without matching information it would be no problem. But F9's data isn't linked to my phone's CSR... I have no idea what the info is.. (He says he called the carrier and gave me the Las Vegas info, but it too failed)... So it cannot be ported.. it failed nearly 10 times... Nitzan even guessed at what it might be... wasting my time at 1 hour per call...

Nitzan do you ever plan to fix your customer's CSR's? You are such an expert at porting, is it possible to port numbers without the correct info? Will you admit to everyone the data on the CSR does not match my data? No carrier could port a number with the wrong data.... so why do you blame the other side when you are at fault? Even if Straight talk lied (which is absurd), without the correct info the port will ALWAYS BE DENIED.

To his credit he refunded my money very promptly. Thank You.


Kai Kiribati

@optonline.net
said by Maui2013:

Here is an interesting fact from F9's TOS:

3. Type of Service - FNC offers Customer PRE-PAID service. FNC IS NOT A PHONE COMPANY AND IS NOT CLASSIFIED AS SUCH. SERVICES RENDERED UNDER THIS AGREEMENT ARE INFORMATION SERVICES AND NOT PHONE SERVICES.

Don't blame Nitzan for that particular issue.

The FCC has said for several years---and this still is their current position---that VoIP services are NOT common-carriers.

Even Vonage, the biggest independent VoIP company, is in that same position.

Here, someone is trying to change that with regard to Vonage:
»www.telecomlawmonitor.com/2012/0 ··· ication/

By the way, for readers who don't know, Straight Talk is not a VoIP company, nor a Republican radio show.

Rather, it is a cellphone service (an MVNO that is sponsored by WalMart and TracFone).

Thus, being a cellular outfit, it is not a peer of a VoIP company.

nitzan
Premium,VIP
join:2008-02-27
kudos:8
reply to Maui2013
You are misunderstanding the whole concept of CSR. CSR is the COMPLETE HISTORY of a phone number's ownership. Just because a carrier changed it to reflect their own name and address doesn't mean YOUR name and address get purged - they are still in there.

The problem is Straight Talk never bothered looking at the CSR or even attempting the port - they simply rejected it. They could have easily ported but they chose to not even try. You are blaming us for their incompetence.

I have personally ported hundreds of numbers with similar issues - where a carrier changed the CSR to reflect their own name. Vonage for example comes to mind. I know for a fact this is not a problem and can be easily done. As I mentioned before: I urge you to port this number to someone other than ST and see for yourself.

nitzan
Premium,VIP
join:2008-02-27
kudos:8
reply to Maui2013
said by Maui2013:

is it possible to port numbers without the correct info?

Absolutely YES. If your info is in the CSR history and the current CSR info reflects your carrier - then yes you can port it and we've done so hundreds of times.
This is a sub-selection from Straight Talk's fault.