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reply to thatoneguy30

Re: [Network] New windstream customer and this isp sucks.

I will try to get that on writing once I call them back to troubleshoot the issue. I want them to point me to an actual policy in writing so they aren't blowing smoke up my butt.

Twinsburg, OH
You can view Windstream TOS in the FAQ section of this site. However we do not guarantee speeds in most instances (some types of business accounts and Complex Circuits excluded). The agent either misspoke or misunderstood information that was provided him.
When speeds consistently drop below 65% we can justify dispatching a tech for repairs or if needed opening a DNOC ticket so that repairs can be planned and started on a network wide level.
To Quote Directly from Windstream TOS--We cannot guarantee speeds or uninterrupted, error-free service.--- To be completely honest with you, you will not get that agents statement in writing and I deeply apologize for the misinformation. I would be happy to look into the trouble for you. Please send me a PM with your phone number or email address and I will look into your troubles. You can also post on »Windstream Direct if you would prefer.

CRC Data
Tier II
Specialist II
We're here to help! wci.broadbandhelp@windstream.com