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Exand

join:2001-10-28
Canada
reply to Foggy

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

So called again to ask some questions, and I was told Optik Highspeed's cap was being halved but the Optik Highspeed Turbo cap is only going from 500gb to 400gb? Which is different from what I was told previously as a different rep confirmed when I asked if the caps were being halved.

Going to be interesting to see what the website update says as every time I've talked to a support rep they conclude by pointing out the "the website will be updated on Feb 1 with the new caps".


fatguy

join:2006-07-21
Edmonton, AB

The 50 Mb/s line is adding an extra level of service that didn't exist before....so technically the max bandwidth goes from 500GB to 400GB and all other speed levels below are half of what their prior caps were, so 25Mb/s goes to 250GB and etc etc....



Exand

join:2001-10-28
Canada

^
I specifically asked if he was talking about 50 and not 25 and he clarified it was 25. I assume he was confused / had only half the info like the previous rep did but who knows.

With how scattered the info is there are going to be some upset people who recently signed up / renewed with Telus when their cap isn't what they thought it was going to be.