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StarBuck

join:2011-01-16
Port Coquitlam, BC
reply to editette

Re: [BC] telus' crappy tv audio dropouts are driving me to shaw

And here I thought it was only me that has been experiencing audio drop outs on HBO and one other channel that escapes me.

No amount of hardware/setting changing has had any effect.

Live and recorded programs both affected, at random. ( Both STB's)

Atleast Sickbeard is reliable, it's gotten so bad that I don't trust my PVR any more.

This is makign it easier for me to convince my wife to dump Telus altogether . ( I want Teksavvy anyway, and at least Shaw's TV was reliable)

Symtex

join:2005-04-06
Burnaby, BC
kudos:21
did you guys take the time to report to TELUS the audio drop outs ? BTW, It could be coming from the source and not be related to TELUS at all. I have experience the audio drop out on HBO too. So please report them.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


Starbuck_

@66.119.191.x
Hi Symtex,

Yes , my wife called into Tech support ( she was off the first day it occurred) was told that there was nothing wrong lol
She gave up trying to explain what an audio dropout was, and instead complied to me that I was causing it , as Telus said that nothing was wrong .... Sigh ....

Symtex

join:2005-04-06
Burnaby, BC
kudos:21
a decoder card was swapped out yesterday and we are monitoring the situation.

I wouldn't expect an front line guy to understand that but it should have open a ticket at least. Either way. It should be resolved now
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

StarBuck

join:2011-01-16
Port Coquitlam, BC
Symtex,

Thanks for looking into this , I may be a "testy" customer, but I do appreciate your efforts.
At least I can show my wife that I wasn't causing the "nonexistent problem" LOL

Symtex

join:2005-04-06
Burnaby, BC
kudos:21
said by StarBuck:

Symtex,

Thanks for looking into this , I may be a "testy" customer, but I do appreciate your efforts.
At least I can show my wife that I wasn't causing the "nonexistent problem" LOL

Marital counselor is my second job ! j/k. that's why I hang around here. to fix a few wrong.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.