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jeckler

join:2005-04-11
Mesa, AZ
reply to BryanInPHX

Re: [AZ] Speed Increase 01/31/13

Well, so far I'm on my 2nd call to Cox, talking to someone who has no idea what I'm talking about, regarding this D3 service code.


CoxUltimate

@cox.net
reply to BryanInPHX


nox PHX

join:2009-08-21
Phoenix, AZ
reply to BryanInPHX
So my speeds are back to crap.




This is what I was getting the day of the upgrades:






EricNTucson

@cox.net
reply to CoxTech1
The cox Tech just left they got an email this morning telling them the solution that coxtech1 has been telling everyone on the forums.. code adjustment.. getting new premeire speeds now in tucson.. thanks.


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
reply to Sanjose
Sounds like she's on DOCSIS 2.0 Premier. It's a billing code on the account that needs to be corrected if that's the case.


Sanjose

@comcastbusiness.net
reply to EricNTucson
Upgraded my sister in Tucson 85748 to Premiere and had a new SB6141 provisioned on her account. Still no 50/10. Shaperprobe results are indicative of preferred speeds with estimated capacity at 31/6 and traffic shaped speeds of 25/5. Spoke to Tier 1 support at Cox and he stated everything from signal to account config files were correct. He did update the firmware to the Oct 2012 FW. Anyone else having post speed upgrade issues in Tucson as well?


Sanjose

@comcastbusiness.net
reply to Ericx2
Are you in Tucson?


EricNTucson

@cox.net
reply to firerx
Did anyone in Tucson get upgraded or do different city's get upgraded at different Dates?


firerx

join:2005-01-28
Avondale, AZ
reply to phxuser
any of you guys getting errors on QAM channel 2 in the binding causing disconnect a couple of times a day? just curious. I notice the correctable/ uncorrectables are quite high

phxuser

join:2010-03-16
Scottsdale, AZ
reply to BryanInPHX
Click for full size
Kind of a boring graph but here is download data from yesterday. Graph is from Samknows Broadband tests and with Premier and an 8x4 modem its hitting 50Mbps consistently. Upload shows 10Mbps sustained as well.


Ericx2

@cox.net
reply to Azlen
i called cox and the techs tier 2, say I have the proper config file everything looks normal. but im not getting the priemier new speed 50 mbps. could it be a firmware issue config file im using is 115001_vm2.0_d.cfg and the firmware is SW Version 1.4.0.26 on a Zoom 5341 modem.. there gonna send a tech out tomarrow. any advise would be appreciated thanks.

Azlen

join:2010-05-03
Peoria, AZ
reply to BryanInPHX
I have ultimate and since the speed upgrade my speed has been all over the place. Per Cox's speed test, my speeds have ranged from 70 Mbps to 165Mbps based primarily on time of day.
The slower times are during the evening which is more prime time and is what you would expect if it were slower based on congestion. Previous to the speed increase, my speeds were fairly consistant regardless of what time it was.

Is anyone else on ultimate seeing this pattern? Is it more due to neighborhood congestion or Cox network congestion? I'm guessing that some could be due to more usage right now as everyone tries out the new speeds and should normalize once the newness wears off. I don't know if I should call tech or just wait and see what happens.


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Reviews:
·Cox HSI
reply to ryanmcv
said by ryanmcv:

I'm seeing sustained download speeds of roughly 6.3 MB/sec (megabytes per second, after PowerBoost) on the Premier package in downtown Phoenix. Upload speeds cap out at roughly 1.3 MB/sec. This is right on par with the actual config file caps of 50mbps/10mbps. Awesome upgrade!

What site are you testing from for a sustained download?

Also do you have an 8x4 or 4x4 modem?
--
Cox Premier HSI, SB6120, DIR-628, Win7 WMC SiliconDust HD HomeRun Prime
TiVo Elite & Premiere 2TB-WD20EURS, SA8240HDC DVR, Passport Vers: 3.1.124, OS Vers: PowerTV 6.20.75.106sp
DIY-Ext. eSATA DVR Expander No Enclosure Bare HDD - WD Caviar Black WD1002FA

Beezel

join:2008-12-15
Las Vegas, NV
reply to RAY16
You only get a free one if you have their phone service with their EMTA modem. But you can't keep it, you just don't have to pay rent for it.


RAY16

@cox.net
reply to lilstone87
said by lilstone87:

Watch out buying pre-owned modem's they could be blacklisted by the isp, and you get screwed with a modem that you can't use. If I was you, I would try to come up with $80, and get a D3 modem from a local cox store. Plus the one's at the cox store's should be 8x4 D3 modem's, unlike the Motorola SB6120 you mentioned, that's a 4x4 D3 modem. Which mean's the 6120 is limited to 4 downstream channel's, and is a older D3 modem. The newer D3 modem's are 8x4, and can bond up to 8 downstream channel's. If you want a motorola modem, look at a Motorola SB6180, or SB6141. The SB6141 modem availability is more, compared to the SB6180, but both are 8x4 D3 modem's.

Eh, it's unlikely I'll be moving beyond the preferred tier in the near future and money is tight right now. As much as I'd like to have an 8x4 modem for "future proofing" in case I do go beyond preferred I'm not sure I can do it at the moment. I'll spend a few days looking my options and make a decision based on what I've found.

As for buying a blacklisted used modem, I'm aware of the possibility. Best I can do is just avoid ones that seem suspiciously cheap. Too bad Cox won't give me a free modem for being a customer for so long. ¬_¬


firerx

join:2005-01-28
Avondale, AZ
reply to lilstone87
Getting an awful lot of disconnections since the upgrade , hope they fix it soon.

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
reply to RAY16
said by RAY16 :

I think it might finally be time to retire my old SB5120. I've been having some connection hiccups since this upgrade rolled out (upstream in particular) and I've noticed Cox has moved it into a list of modems that are "compatible" but not recommended since the last time I looked at the supported devices list.

Oh well, time to see if I can find a cheap SB6120 on craigslist or some such.

Watch out buying pre-owned modem's they could be blacklisted by the isp, and you get screwed with a modem that you can't use. If I was you, I would try to come up with $80, and get a D3 modem from a local cox store. Plus the one's at the cox store's should be 8x4 D3 modem's, unlike the Motorola SB6120 you mentioned, that's a 4x4 D3 modem. Which mean's the 6120 is limited to 4 downstream channel's, and is a older D3 modem. The newer D3 modem's are 8x4, and can bond up to 8 downstream channel's. If you want a motorola modem, look at a Motorola SB6180, or SB6141. The SB6141 modem availability is more, compared to the SB6180, but both are 8x4 D3 modem's.

Needleinthha

join:2009-11-30
reply to RAY16
Last i checked Cox was selling cisco 8 channel for 79 new. Not sure what theyre selling now, but if you buy modem from cox and it has a problem then they will fix it. if you buy from a 3rd party they can just say "oh, its your modem, we cant help you with it". just my 2 cents.


RAY16

@cox.net
reply to CoxTech1
I think it might finally be time to retire my old SB5120. I've been having some connection hiccups since this upgrade rolled out (upstream in particular) and I've noticed Cox has moved it into a list of modems that are "compatible" but not recommended since the last time I looked at the supported devices list.

Oh well, time to see if I can find a cheap SB6120 on craigslist or some such.


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
reply to phxuser
said by phxuser:

I would like to thank ChrisL on the Cox internet forum who fixed the billing code problem for me.

Not before Tier 2 technical support tried to convince me that 32mbs download was all that Premier was supposed to provide.

Tier 2 really?

You're welcome

phxuser

join:2010-03-16
Scottsdale, AZ
reply to chrisf8657
I would like to thank ChrisL on the Cox internet forum who fixed the billing code problem for me.

Not before Tier 2 technical support tried to convince me that 32mbs download was all that Premier was supposed to provide.

Tier 2 really?


chrisf8657

join:2002-01-27
Glendale, AZ
reply to BryanInPHX
A special shout out to CoxTech1 who helped fix my issue - apparently our account had the old DOCSIS 2 code on there.

JBT

join:2002-12-06
Tucson, AZ
Reviews:
·Comcast
reply to Vorg
Premier in Tucson with a 6120.


Rakeesh

join:2011-10-30
Mesa, AZ
Reviews:
·Sprint Mobile Br..
·Cox HSI
reply to BryanInPHX
I wonder how many other people are paying $33 a month for what I get?

I'm not on a contract btw, but they guaranteed me this price until December 21st 2013

Vorg
Premium
join:2002-06-18
Tucson, AZ
reply to BryanInPHX

timmyw

join:2006-12-10
Tucson, AZ
reply to BryanInPHX
No wonder when I did a speed test last night it sucked to high heaven (1 Mbit download / 1.5 Mbit upload ?!). Everyone was on testing their speed.

I know that's not likely the problem but I'm going restart the modem and test again tonight and try to figure out what happened. Last time I tested I got pretty much the Preferred speeds I paid for.


coyote

@cox.net
reply to BryanInPHX
I have cox business internet. Does any cox rep know whether and when the speed increases will occur for us?

thanks


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
reply to lazyndrunk
If you're under a contract or a promotional rate of any kind that would be lost if I do it which may be why it never got changed in the first place. For that reason I would call into our account services department and ask if you're account has the Premier service code or the Premier D3 service code and switch it if necessary.

lazyndrunk

join:2002-02-03
Gilbert, AZ
reply to CoxTech1
I'm using a 6180. Not sure why my account would be locked. Is this something you can fix CoxTech1 or should I be calling customer support? Please tell me I don't have to call customer support.

oldfartjc

join:2002-01-20
Glendale, AZ
reply to firerx
said by firerx:

LOL, it already Happened. I paid it on last months bill

It hasn't shown up on my bill yet. I have been paying the same amount for the Nov., Dec., and Jan. 2013 billing. Maybe it will show up on the Feb. 2013 bill.