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CoxTech1
join:2002-04-25
Chesapeake, VA

CoxTech1 to phxuser

Member

to phxuser

Re: [AZ] Speed Increase 01/31/13

said by phxuser:

I would like to thank ChrisL on the Cox internet forum who fixed the billing code problem for me.

Not before Tier 2 technical support tried to convince me that 32mbs download was all that Premier was supposed to provide.

Tier 2 really?

You're welcome

RAY16
@cox.net

RAY16

Anon

I think it might finally be time to retire my old SB5120. I've been having some connection hiccups since this upgrade rolled out (upstream in particular) and I've noticed Cox has moved it into a list of modems that are "compatible" but not recommended since the last time I looked at the supported devices list.

Oh well, time to see if I can find a cheap SB6120 on craigslist or some such.
Needleinthha
join:2009-11-30
Chandler, AZ

Needleinthha

Member

Last i checked Cox was selling cisco 8 channel for 79 new. Not sure what theyre selling now, but if you buy modem from cox and it has a problem then they will fix it. if you buy from a 3rd party they can just say "oh, its your modem, we cant help you with it". just my 2 cents.
lilstone87
join:2009-04-09
Chesapeake, VA

lilstone87 to RAY16

Member

to RAY16
said by RAY16 :

I think it might finally be time to retire my old SB5120. I've been having some connection hiccups since this upgrade rolled out (upstream in particular) and I've noticed Cox has moved it into a list of modems that are "compatible" but not recommended since the last time I looked at the supported devices list.

Oh well, time to see if I can find a cheap SB6120 on craigslist or some such.

Watch out buying pre-owned modem's they could be blacklisted by the isp, and you get screwed with a modem that you can't use. If I was you, I would try to come up with $80, and get a D3 modem from a local cox store. Plus the one's at the cox store's should be 8x4 D3 modem's, unlike the Motorola SB6120 you mentioned, that's a 4x4 D3 modem. Which mean's the 6120 is limited to 4 downstream channel's, and is a older D3 modem. The newer D3 modem's are 8x4, and can bond up to 8 downstream channel's. If you want a motorola modem, look at a Motorola SB6180, or SB6141. The SB6141 modem availability is more, compared to the SB6180, but both are 8x4 D3 modem's.

firerx
join:2005-01-28
Avondale, AZ

firerx

Member

Getting an awful lot of disconnections since the upgrade , hope they fix it soon.

RAY16
@cox.net

RAY16 to lilstone87

Anon

to lilstone87
said by lilstone87:

Watch out buying pre-owned modem's they could be blacklisted by the isp, and you get screwed with a modem that you can't use. If I was you, I would try to come up with $80, and get a D3 modem from a local cox store. Plus the one's at the cox store's should be 8x4 D3 modem's, unlike the Motorola SB6120 you mentioned, that's a 4x4 D3 modem. Which mean's the 6120 is limited to 4 downstream channel's, and is a older D3 modem. The newer D3 modem's are 8x4, and can bond up to 8 downstream channel's. If you want a motorola modem, look at a Motorola SB6180, or SB6141. The SB6141 modem availability is more, compared to the SB6180, but both are 8x4 D3 modem's.

Eh, it's unlikely I'll be moving beyond the preferred tier in the near future and money is tight right now. As much as I'd like to have an 8x4 modem for "future proofing" in case I do go beyond preferred I'm not sure I can do it at the moment. I'll spend a few days looking my options and make a decision based on what I've found.

As for buying a blacklisted used modem, I'm aware of the possibility. Best I can do is just avoid ones that seem suspiciously cheap. Too bad Cox won't give me a free modem for being a customer for so long. ¬_¬

Beezel
join:2008-12-15
Las Vegas, NV

Beezel

Member

You only get a free one if you have their phone service with their EMTA modem. But you can't keep it, you just don't have to pay rent for it.

BryanInPHX
Premium Member
join:2001-03-06
Phoenix, AZ

BryanInPHX to ryanmcv

Premium Member

to ryanmcv
said by ryanmcv:

I'm seeing sustained download speeds of roughly 6.3 MB/sec (megabytes per second, after PowerBoost) on the Premier package in downtown Phoenix. Upload speeds cap out at roughly 1.3 MB/sec. This is right on par with the actual config file caps of 50mbps/10mbps. Awesome upgrade!

What site are you testing from for a sustained download?

Also do you have an 8x4 or 4x4 modem?
Azlen
join:2010-05-03
Peoria, AZ

Azlen to BryanInPHX

Member

to BryanInPHX
I have ultimate and since the speed upgrade my speed has been all over the place. Per Cox's speed test, my speeds have ranged from 70 Mbps to 165Mbps based primarily on time of day.
The slower times are during the evening which is more prime time and is what you would expect if it were slower based on congestion. Previous to the speed increase, my speeds were fairly consistant regardless of what time it was.

Is anyone else on ultimate seeing this pattern? Is it more due to neighborhood congestion or Cox network congestion? I'm guessing that some could be due to more usage right now as everyone tries out the new speeds and should normalize once the newness wears off. I don't know if I should call tech or just wait and see what happens.

Ericx2
@cox.net

Ericx2

Anon

i called cox and the techs tier 2, say I have the proper config file everything looks normal. but im not getting the priemier new speed 50 mbps. could it be a firmware issue config file im using is 115001_vm2.0_d.cfg and the firmware is SW Version 1.4.0.26 on a Zoom 5341 modem.. there gonna send a tech out tomarrow. any advise would be appreciated thanks.
phxuser
join:2010-03-16
Scottsdale, AZ

phxuser to BryanInPHX

Member

to BryanInPHX
Click for full size
Kind of a boring graph but here is download data from yesterday. Graph is from Samknows Broadband tests and with Premier and an 8x4 modem its hitting 50Mbps consistently. Upload shows 10Mbps sustained as well.

firerx
join:2005-01-28
Avondale, AZ

firerx

Member

any of you guys getting errors on QAM channel 2 in the binding causing disconnect a couple of times a day? just curious. I notice the correctable/ uncorrectables are quite high

EricNTucson
@cox.net

EricNTucson

Anon

Did anyone in Tucson get upgraded or do different city's get upgraded at different Dates?

Sanjose
@comcastbusiness.net

Sanjose to Ericx2

Anon

to Ericx2
Are you in Tucson?
Sanjose

Sanjose to EricNTucson

Anon

to EricNTucson
Upgraded my sister in Tucson 85748 to Premiere and had a new SB6141 provisioned on her account. Still no 50/10. Shaperprobe results are indicative of preferred speeds with estimated capacity at 31/6 and traffic shaped speeds of 25/5. Spoke to Tier 1 support at Cox and he stated everything from signal to account config files were correct. He did update the firmware to the Oct 2012 FW. Anyone else having post speed upgrade issues in Tucson as well?

CoxTech1
join:2002-04-25
Chesapeake, VA

CoxTech1

Member

Sounds like she's on DOCSIS 2.0 Premier. It's a billing code on the account that needs to be corrected if that's the case.

EricNTucson
@cox.net

EricNTucson

Anon

The cox Tech just left they got an email this morning telling them the solution that coxtech1 has been telling everyone on the forums.. code adjustment.. getting new premeire speeds now in tucson.. thanks.
nox PHX
join:2009-08-21
Phoenix, AZ

nox PHX to BryanInPHX

Member

to BryanInPHX
So my speeds are back to crap.




This is what I was getting the day of the upgrades:





CoxUltimate
@cox.net

CoxUltimate to BryanInPHX

Anon

to BryanInPHX

jeckler
join:2005-04-11
Mesa, AZ

jeckler to BryanInPHX

Member

to BryanInPHX
Well, so far I'm on my 2nd call to Cox, talking to someone who has no idea what I'm talking about, regarding this D3 service code.
jeckler

4 edits

jeckler

Member

Am I supposed to be talking to tech support, or billing/accounts? TS has no clue what I'm talking about.

Call 3:
The account rep started giving me attitude, saying something about service code 30161, but couldn't say what that meant. When I asked if that was D or D3, she said "yep". and started acting 'bitchy', to be honest. When I asked if she had changed it, she said "I haven't changed nuttin'". Her name was Eva.
On call number 4 now.
After 7 calls, I give up until someone can tell me who I'm supposed to call. The last person says I have Premier D and there's no such thing as Premier D3.

Chandler00AZ
@cox.net

Chandler00AZ to CoxTech1

Anon

to CoxTech1
Hi CoxTech1

I purchased an sb6141 and had it provisioned today. I can see all 8 down channels are bonded and 3 up channels are bonded. I have the Ultimate Plan and live in Chandler AZ.




My upload speeds appear to reflect the Ultimate plan (20Mb/s) but my download speeds are nowhere near max on the various speedtest servers I checked.

I called and made sure I wasn't on a promotional package and the rep said there is no "D3" for the Ultimate plan. Any ideas on why my down is so low for the 150 plan?

My signal to noise is 37dB for all 8 downstream channels. Any suggestions on why my up looks good but downstream is way off of max? It almost seems governed to around 70Mb/s which seems like the Premier but my Upstream is definitely Ultimate speeds.

Thanks : )
lilstone87
join:2009-04-09
Chesapeake, VA

lilstone87

Member

Everyone on the ultimate tier, and such. Should use the verizon fios speedtest site to test, as its more reliable, and can handle the faster speed's. Here's the link »speedtest.verizon.com/fios300/
m33crob
join:2013-02-06
Phoenix, AZ

m33crob to Chandler00AZ

Member

to Chandler00AZ
FWIW I have not achieved full speeds on any speed testing sites in a very long time (probably years.) I have always found that the most accurate way to measure download speed is by using news groups. For example, I am on the Ultimate tier and after the upgrade, the highest speed test result I can get is 45 mbps. Before the network upgrades it topped out at 30 mbps. I have always, however, received full speeds and then some with usenet.

Chandler00AZ
@cox.net

Chandler00AZ

Anon

FWIW, using giganews as the usenet service, I averaged 80Mb/s for the ten minute stretch I tested it tonight.

Since this last bandwidth upgrade, Giganews had maxed my my available bandwidth at 50Mb/s now it's barely more than half of the 150 I'm supposed to get with Ultimate Cox. I don't know if there's a cap on that service but I may have reached it if there is...but before, I would agree that Giganews/usenet was a good way to test...still might be if there's an issue with my downstream.

Anonguy
@cox.net

Anonguy to Chandler00AZ

Anon

to Chandler00AZ
said by Chandler00AZ :

Hi CoxTech1

I purchased an sb6141 and had it provisioned today. I can see all 8 down channels are bonded and 3 up channels are bonded. I have the Ultimate Plan and live in Chandler AZ.

[att=1]

My upload speeds appear to reflect the Ultimate plan (20Mb/s) but my download speeds are nowhere near max on the various speedtest servers I checked.

I called and made sure I wasn't on a promotional package and the rep said there is no "D3" for the Ultimate plan. Any ideas on why my down is so low for the 150 plan?

My signal to noise is 37dB for all 8 downstream channels. Any suggestions on why my up looks good but downstream is way off of max? It almost seems governed to around 70Mb/s which seems like the Premier but my Upstream is definitely Ultimate speeds.

Thanks : )

What kind of router do you have because it sure looks like something in your network is limited to 100mbps.

You will need a Router with a Gigabit WAN port, Gigabit LAN ports and a Computer with a Gigabit card.

Check all 3 of those and make sure everything is set to auto negotiate.


Chandler00AZ
@cox.net

Chandler00AZ

Anon

It was my router. Even though it says it has a gigabit WAN, it's obviously the problem. Here's my results without the router:







Time to research and buy a new router. Thanks Anonguy! Hope your advice helps others as well.
jeckler
join:2005-04-11
Mesa, AZ

jeckler

Member

Thanks to Coxtech1 for getting me going. I'm now at 64/22 (32/20 before) It'd be nice if the right information can be properly sent to the front line (the actual reps, not just management) so no one else has to go through this frustration just to get what they're supposed to.

Danspeed
@cox.net

Danspeed

Anon

getting 20 down 25 up on prefered with power boots (yes, upload speed is higher than download)

Download
Channel 1: 5.5 dBmV 40.4 dB
Channel 2: 5.2 dBmV 39.8 dB
Channel 3: 5.2 dBmV 39.7 dB
Channel 4: 5.9 dBmV 39.5 dB
Channel 5: 6.1 dBmV 39.4 dB
Channel 6: 6.2 dBmV 38.6 dB

Upload

Channel 1: 29.2 dBmV
Channel 2: 29.2 dBmV
Channel 3: 29.2 dBmV

why am i getting lower download speeds than upload? What should I do?

firerx
join:2005-01-28
Avondale, AZ

firerx to Chandler00AZ

Member

to Chandler00AZ
I highly recommend the NetGear R6300.
I get my rated speed with it.