dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
14520
share rss forum feed

jeckler

join:2005-04-11
Mesa, AZ

4 edits
reply to jeckler

Re: [AZ] Speed Increase 01/31/13

Am I supposed to be talking to tech support, or billing/accounts? TS has no clue what I'm talking about.

Call 3:
The account rep started giving me attitude, saying something about service code 30161, but couldn't say what that meant. When I asked if that was D or D3, she said "yep". and started acting 'bitchy', to be honest. When I asked if she had changed it, she said "I haven't changed nuttin'". Her name was Eva.
On call number 4 now.
After 7 calls, I give up until someone can tell me who I'm supposed to call. The last person says I have Premier D and there's no such thing as Premier D3.



Chandler00AZ

@cox.net
reply to CoxTech1

Hi CoxTech1

I purchased an sb6141 and had it provisioned today. I can see all 8 down channels are bonded and 3 up channels are bonded. I have the Ultimate Plan and live in Chandler AZ.




My upload speeds appear to reflect the Ultimate plan (20Mb/s) but my download speeds are nowhere near max on the various speedtest servers I checked.

I called and made sure I wasn't on a promotional package and the rep said there is no "D3" for the Ultimate plan. Any ideas on why my down is so low for the 150 plan?

My signal to noise is 37dB for all 8 downstream channels. Any suggestions on why my up looks good but downstream is way off of max? It almost seems governed to around 70Mb/s which seems like the Premier but my Upstream is definitely Ultimate speeds.

Thanks : )

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

Everyone on the ultimate tier, and such. Should use the verizon fios speedtest site to test, as its more reliable, and can handle the faster speed's. Here's the link »speedtest.verizon.com/fios300/


m33crob

join:2013-02-06
Phoenix, AZ
reply to Chandler00AZ

FWIW I have not achieved full speeds on any speed testing sites in a very long time (probably years.) I have always found that the most accurate way to measure download speed is by using news groups. For example, I am on the Ultimate tier and after the upgrade, the highest speed test result I can get is 45 mbps. Before the network upgrades it topped out at 30 mbps. I have always, however, received full speeds and then some with usenet.



Chandler00AZ

@cox.net

FWIW, using giganews as the usenet service, I averaged 80Mb/s for the ten minute stretch I tested it tonight.

Since this last bandwidth upgrade, Giganews had maxed my my available bandwidth at 50Mb/s now it's barely more than half of the 150 I'm supposed to get with Ultimate Cox. I don't know if there's a cap on that service but I may have reached it if there is...but before, I would agree that Giganews/usenet was a good way to test...still might be if there's an issue with my downstream.



Anonguy

@cox.net
reply to Chandler00AZ

said by Chandler00AZ :

Hi CoxTech1

I purchased an sb6141 and had it provisioned today. I can see all 8 down channels are bonded and 3 up channels are bonded. I have the Ultimate Plan and live in Chandler AZ.

[att=1]

My upload speeds appear to reflect the Ultimate plan (20Mb/s) but my download speeds are nowhere near max on the various speedtest servers I checked.

I called and made sure I wasn't on a promotional package and the rep said there is no "D3" for the Ultimate plan. Any ideas on why my down is so low for the 150 plan?

My signal to noise is 37dB for all 8 downstream channels. Any suggestions on why my up looks good but downstream is way off of max? It almost seems governed to around 70Mb/s which seems like the Premier but my Upstream is definitely Ultimate speeds.

Thanks : )

What kind of router do you have because it sure looks like something in your network is limited to 100mbps.

You will need a Router with a Gigabit WAN port, Gigabit LAN ports and a Computer with a Gigabit card.

Check all 3 of those and make sure everything is set to auto negotiate.



Chandler00AZ

@cox.net

It was my router. Even though it says it has a gigabit WAN, it's obviously the problem. Here's my results without the router:







Time to research and buy a new router. Thanks Anonguy! Hope your advice helps others as well.

jeckler

join:2005-04-11
Mesa, AZ
reply to jeckler

Thanks to Coxtech1 for getting me going. I'm now at 64/22 (32/20 before) It'd be nice if the right information can be properly sent to the front line (the actual reps, not just management) so no one else has to go through this frustration just to get what they're supposed to.



Danspeed

@cox.net

getting 20 down 25 up on prefered with power boots (yes, upload speed is higher than download)

Download
Channel 1: 5.5 dBmV 40.4 dB
Channel 2: 5.2 dBmV 39.8 dB
Channel 3: 5.2 dBmV 39.7 dB
Channel 4: 5.9 dBmV 39.5 dB
Channel 5: 6.1 dBmV 39.4 dB
Channel 6: 6.2 dBmV 38.6 dB

Upload

Channel 1: 29.2 dBmV
Channel 2: 29.2 dBmV
Channel 3: 29.2 dBmV

why am i getting lower download speeds than upload? What should I do?



firerx

join:2005-01-28
Avondale, AZ
reply to Chandler00AZ

I highly recommend the NetGear R6300.
I get my rated speed with it.



Chandler00AZ

@cox.net

I bought the ASUS RT-AC66U router today and posted this after setting it up: (Cox 150 Mb/s Ultimate Plan) Motorola sb6141 modem



nox PHX

join:2009-08-21
Phoenix, AZ
reply to BryanInPHX

Just got the 3000D from Cox to use on Premier (Just upgraded). I haven't seen speeds anywhere near 50 down, highest I have seen is 32 down and its pretty consistent on hitting 32 and staying there.

Coxtech, would this be the same issue as the other people were having? The account being DOCSIS 2 and not DOCSIS 3 (I did upgrade from a DOCSIS 2.0 modem)?



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76

If you just upgraded to a 3.0 modem your account is probably not correct.


nox PHX

join:2009-08-21
Phoenix, AZ

2 edits

That's what I figured. I'll give them a call, thanks!

Edit:
Called and they updated the code. Everything is running smooth now! Man, getting a good support tech makes calling and fixing the issue a breeze.


Kholdstare

join:2004-01-31
Mesa, AZ
reply to BryanInPHX

Annual price increase right along with this speed increase. Awesome.


jeckler

join:2005-04-11
Mesa, AZ
reply to nox PHX

said by nox PHX:

That's what I figured. I'll give them a call, thanks!

Edit:
Called and they updated the code. Everything is running smooth now! Man, getting a good support tech makes calling and fixing the issue a breeze.

Amazing. I couldn't get anyone to understand what the hell I was talking about.
How'd the call go?


Anonguy

@cox.net
reply to Kholdstare

said by Kholdstare:

Annual price increase right along with this speed increase. Awesome.

At least they basically doubled the speeds for a few dollar increase. I am happy!


RUBENinAZ

@cox.net
reply to BryanInPHX

On Ultimate in Phx. Cisco DPC3010



ProbablyDrew

join:2012-12-31
reply to BryanInPHX

Anyone have any idea why this upgrade would have caused my router to suddenly become unreliable?

I'm on premiere (went from 22/5 to 50/10).
hardware:
WRT54GL router running tomato shibby firmware
motorola surfboard SB6120 cable modem with firmware "SB612X-1.0.5.1-SCM00-NOSH Dec 21 2010 15:52:06"

Everything has been stable for a couple years now, suddenly this last week after the upgrade the router has become unstable, you load a website, use streaming radio, whatever, and it will drop out every couple minutes for 10 seconds or so, wired and wireless.
I get that my download speed is probably high enough now to saturate the wan port on this old router but I don't understand why even low bandwidth activities like 96kbps radio streaming now drop out constantly.

I have tried upgrading the firmware on the router, clearing nvram, rebooting it, all to no effect. If I plug straight into the modem with a computer I get 64mbps down (powerboost may be part of that) and it's stable. If I go through the router I'm lucky to get 10 down. Prior to the upgrade I would get the advertised 22 or greater all the time.

Is it possible my router was on its last legs and this pushed it over the edge, or could something else be going on?


nonymous
Premium
join:2003-09-08
Glendale, AZ

4 edits

May be time to think of getting a new router. The 50 may be pushing the routers limits and if you use any QOS or other routing features may not get the full speed.
Just did a little googling seems to confirm the WAN throughput will not do 50. Time for a new router. What I have read I may have misinterpreted just googled your router and throughput.
I have the older version of the router and it is rock solid just at the lower speed package. Also do not fully use QOS etc. as no real need with my use. If i had to really do QOS even at 25 I might think of a new router also. The firmware can not make up for the hardware. With today's speed faster hardware is needed. I am talking WLAN not LAN. Also if you are heavily into say a media server, transfering large files between computers etc. even the LAN falls short of gig speeds available now.


ProbablyDrew

join:2012-12-31

Yeah I figured that would be the case. It doesn't surprise me that the wan/lan ports can't keep up after looking at the throughput review on smallnetbuilder.com
However I'm surprised that it would suddenly just start dropping connection to the internet randomly when not even pushing high speeds.

In any event after wasting many hours I caved and ordered an ASUS RT-N66U which should be able to keep up just fine based on reviews. I would have gotten the ASUS RT-AC66U but decided against it since it has no working version of tomato, costs $35 more, and I don't see myself owning any 802.11ac devices in the next couple years. Maybe if a Nexus phone is released with it but I don't see that kind of throughput making any difference on a phone in the near future.


nickphx

join:2009-10-29
Phoenix, AZ
reply to ProbablyDrew

Linksys released the WRT54GL in 2005.. It's 2013. It's probably safe to say you got your $99 worth out of it.

I used to have a WRT54GL. It had a problem where it could not handle over a few thousand packets per second. This would cause problems with counter-strike when browsing for games as the game browser would send out a flurry of udp packets to hundreds of hosts.


phxuser

join:2010-03-16
Scottsdale, AZ
reply to BryanInPHX

The WRT54g was one of the best routers that Linksys ever built. Had one for years running 3rd party firmware. However, as has been mentioned with the speeds now being offered with Premier and Ultimate its day has passed.

If you don't want to upgrade your router at this time you could downgrade to Preferred and it should be able to handle it. You would also save a few bucks every month.


thedunlap

join:2005-01-31
Gainesville, FL

I had a gigabit dorm connection that could realistically do about 250mbps back in 2006 (when hardwired direct) and my WRT54G would stumble and fail to deliver anything above 3 megabytes/second or 24 megabits/second.

I should also mention that this was WAN to LAN performance. I was not using wireless.


mattybaby

join:2003-05-14
Phoenix, AZ
reply to phxuser

I am running an old WRT54GS with the Teaman mod of the Tomato firmware »en.wikipedia.org/wiki/Tomato_%28···mparison. I would upgrade to a Netgear WNR3500L V1 for around $30 which supports the Shibby Tomato firmware and Gigabit ports, but I am on the preferred 31/6 plan so the router is not the bottleneck.

During off peak hours, my sb5101u peaked at 34 Megabits down and 8 up before Cox's speed upgrade. After the upgrade the downstream was the same, but the peak up was 12.

I purchased a used DPC3010 on ebay for $34. I noticed peak upsteams of 16 megabits (then dropping to 6) and the same 34 megabits down. Since it is a DOCSIS 3.0 modem, the 8 channels down and 3 up maintain the high speeds during peak hours (vs dropping down to 6 megabits down). I would never get this high speeds during the evenings without the DOCSIS 3.0 modem »speedtest.net/result/2507307296.png



08034016
Hallo lisa Aus Amerika
Premium
join:2001-08-31
Byron, GA
reply to BryanInPHX

said by BryanInPHX:

What are the official new Speeds in AZ?

Here is what I am seeing on Premier.

[att=1]

mirrors.isc.org/pub/pcbsd/8.2/amd64/PCBSD8.2-x64-DVD.iso

What service do you pay for internet Premier?
--
Holocaust survivors and their family's fill this out.
»online.ushmm.org/registry/update···form.php


08034016
Hallo lisa Aus Amerika
Premium
join:2001-08-31
Byron, GA

1 edit
reply to phxuser

said by phxuser:

Here are the new speeds from the Cox Phoenix web page. Interesting they only quote Powerboost speeds!
»/speak/slidesh···MQ%3D%3D

So while you get the above speeds i get 46/10 for $70 and ultimate is for $99.99 6 mos 74?188/25? wow.

This is whats available in my area.Scroll down
»ww2.cox.com/residential/middlege···ultimate
--
Holocaust survivors and their family's fill this out.
»online.ushmm.org/registry/update···form.php


Dougshell

@cox.net

Does anyone know of a place that has information regarding future speed increase roll outs. I am a COX customer in Virginia Beach, VA and its makes me sad to see other markets get speed increases while all i ever see is price increases.



08034016
Hallo lisa Aus Amerika
Premium
join:2001-08-31
Byron, GA

said by Dougshell :

Does anyone know of a place that has information regarding future speed increase roll outs. I am a COX customer in Virginia Beach, VA and its makes me sad to see other markets get speed increases while all i ever see is price increases.

This makes you mad!!!

Cox could have rolled this out in Georgia first since their HQ is in Georgia am 97 Miles from them and 20 Miles from the headend main office in my area.

--
Holocaust survivors and their family's fill this out.
»online.ushmm.org/registry/update···form.php


tomp

@qwest.net
reply to BryanInPHX

Anyone from cox know if business internet is going to get corresponding speed increases. I called cox, and they give no information.

thanks