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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76
reply to bchandler02

Re: [OK] Another day, another Cox outage

Yes, the modem must always be rebooted when connecting a different device to refresh the CPE bridging table. Our ability to connect to the modem remotely will not be affected.


bchandler02

join:2011-07-08
Oklahoma City, OK

I just called in as it happened again (2x in 30 minutes).

At first, the tech could not see the modem. I rebooted and he was able to see and said he saw the problem as the modem switching frequencies. He wasn't sure why - signal or line problem most likely - but has someone coming out in 2 hours, so at least hopefully they'll catch it during the act for once.

What would cause it to switch, and if I am bonding 4 channels, shouldn't it be able to maintain connection better via multiple channels?


bchandler02

join:2011-07-08
Oklahoma City, OK

Tech just left, no problems found (surprise?).

We swapped back to my old 3010 to see if it makes any difference.