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mike111
@teksavvy.com

mike111 to da_guy2

Anon

to da_guy2

Re: CNOC speed matching decision due next week

How do I knw if im elidgible for the 45/7 package that has been talked about in this thread? Any date when this should be availible from TSI approx this package is veryyy good. With 1mb upload my brother cant even use skype or teamviewer without maxing the upstream then lags my downstream to the point i start to freeze on fps games

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to koreyb

Premium Member

to koreyb
said by koreyb:

I recommended someone to TSI, and went against my recommendation due to a CSR saying the cheaper one would work and now complains about slow downs, which from what tests I have done, seems to be local node congestion D2's are affected directly by. I have a D3 on the same poi, in the same building and have 0 issue.

This isn't really the right thread for the discussion.. In fact I think we should open up another overarching modem thread because a lot of things should be happening (D2 rules changes, new modems?, status of DCW775).

However, I will say.. your sample size just isn't big enough. I've explained the difference between Docsis levels to at least 150 customers over the last year. I give my customers 90 days to change their minds at no cost. The vast majority of Express customers choose the cheaper modem, and none have come back for an exchange.

Also, a simple factory reset can clear up a lot of congestion issues on D2 modems (and presumably D3 as well). A factory reset allows the modem to change to a less congested channel.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc to mikee

Premium Member

to mikee
On the whole Aggregated-TPIA front, We are already ATPIA with Videotron and we will be on Cogeco as of next week also. We'll be eating lots of costs until the CBB decision is made.. Technically we're already on ATPIA with Shaw also...
MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

MaynardKrebs to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

I have personally met with them and we will meet again.

Did you count your fingers before & after the meeting?
MaynardKrebs

MaynardKrebs to mikee

Premium Member

to mikee
said by mikee:

Alright well i'm just going to assume I'm in a population dense area. I live a 3 minute walk from CSIS,

Yep, they're pretty dense.
veriphone
join:2011-01-29

veriphone to TSI Marc

Member

to TSI Marc
said by TSI Marc:

On the whole Aggregated-TPIA front, We are already ATPIA with Videotron and we will be on Cogeco as of next week also. We'll be eating lots of costs until the CBB decision is made.. Technically we're already on ATPIA with Shaw also...

Marc,
Speaking of Cogeco ATPIA when can one sign up for that service, see available packages, speeds, etc.? I am in Cogeco territory and am very interested in the long delayed Cogeco deal. Tried checking on your web site by entering my postal code and it shows "Oops! We were unable to find a product that matches your postal code."
Since you'll be live with Cogeco next week, shouldn't you publish all the details so people can get familiar and decide what package they want to sign up on?
Thanks.
geokilla
join:2010-10-04
North York, ON

geokilla

Member

Why are people surprised at the outcome? I expected it...

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc to veriphone

Premium Member

to veriphone
said by veriphone:

said by TSI Marc:

On the whole Aggregated-TPIA front, We are already ATPIA with Videotron and we will be on Cogeco as of next week also. We'll be eating lots of costs until the CBB decision is made.. Technically we're already on ATPIA with Shaw also...

Marc,
Speaking of Cogeco ATPIA when can one sign up for that service, see available packages, speeds, etc.? I am in Cogeco territory and am very interested in the long delayed Cogeco deal. Tried checking on your web site by entering my postal code and it shows "Oops! We were unable to find a product that matches your postal code."
Since you'll be live with Cogeco next week, shouldn't you publish all the details so people can get familiar and decide what package they want to sign up on?
Thanks.

Well that's the thing.. the CBB rates are completely retarded as they are now with Cogeco... so our ability to do up packages that make sense just isn't there. i.e. the packages I would make right now, you wouldn't want to buy them and I'd look bad just for offering them!

I mean.. I could offer our lower offering maybe.. like the 75gig option. moreover though, we didn't want to put something out there only to have to change the rates again once the CBB decision comes out. Its quite a bit of work to send notices... we have to give 30 days notice to change rates.. we also didn't want to go too soon also since if we had to live with existing rates. it would have meant raising rates to our existing TPIA (non-aggregated) subs here in Chatham.. so we decided to wait..
veriphone
join:2011-01-29

veriphone

Member

I know you didn't do it on purpose Marc but you got me confused )
So next week you CAN do Cogeco and it'll be LIVE, but you don't want and will NOT do it because of the CBB rates? Thing is I am tired of my DSL speeds...been with you for ever....and the DSL (6M/800K)is solid and working fine but...it is SLOW compared to what cable can offer...hence I'd love to switch and got encouraged reading you are ready to go live with equal speeds to Cogeco...but after reading your reply nopw....I am not sure I understand the options available ...if any for people like me in Cogeco territory....

- wait till CBB comes out (who knows when?!?)
- sit tight and enjoy my DSL for....again who knows how much longer
- Switch to Start get the speeds I want but possibly at higher price than TSI may offer?

- Or.....here is the winner Marc....maybe become one of your better Cogecto cable testers? )

Would appreciate your advice on most valuable option to me and many others in my situation....
MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

MaynardKrebs

Premium Member

Become a beta tester, for sure
veriphone
join:2011-01-29

veriphone

Member

Fully agree with you.
Just waiting on Marc to confirm.
MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

MaynardKrebs

Premium Member

said by veriphone:

Fully agree with you.
Just waiting on Marc to confirm.

Failing that, run your own fiber.....and pass it by my house on the way to yours. :

TwiztedZero
Nine Zero Burp Nine Six
Premium Member
join:2011-03-31
Toronto, ON

TwiztedZero

Premium Member

said by MaynardKrebs:

Failing that, run your own fiber.....and pass it by my house on the way to yours. :

... Passes the Metamucil over to Maynard
MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

MaynardKrebs

Premium Member

LOL
The Mongoose
join:2010-01-05
Toronto, ON

The Mongoose to mike111

Member

to mike111
said by mike111 :

How do I knw if im elidgible for the 45/7 package that has been talked about in this thread? Any date when this should be availible from TSI approx this package is veryyy good. With 1mb upload my brother cant even use skype or teamviewer without maxing the upstream then lags my downstream to the point i start to freeze on fps games

Way too early to know. Rogers doesn't even offer this profile publicly yet. You likely won't know the answer to this for months. Three things need to happen:

1) Rogers releases this profile publicly
2) TSI decides to offer this profile
3) Your POI is switched over to aggregated

How long any of those 3 will take is unknown.
resa1983
Premium Member
join:2008-03-10
North York, ON

resa1983

Premium Member

said by The Mongoose:

said by mike111 :

How do I knw if im elidgible for the 45/7 package that has been talked about in this thread? Any date when this should be availible from TSI approx this package is veryyy good. With 1mb upload my brother cant even use skype or teamviewer without maxing the upstream then lags my downstream to the point i start to freeze on fps games

Way too early to know. Rogers doesn't even offer this profile publicly yet. You likely won't know the answer to this for months.

You can call and ask Rogers if its available for you on Rogers. They can qualify you. I've done it before - it was included in my submission to the CRTC that I could do this.
The Mongoose
join:2010-01-05
Toronto, ON

The Mongoose

Member

said by resa1983:

said by The Mongoose:

said by mike111 :

How do I knw if im elidgible for the 45/7 package that has been talked about in this thread? Any date when this should be availible from TSI approx this package is veryyy good. With 1mb upload my brother cant even use skype or teamviewer without maxing the upstream then lags my downstream to the point i start to freeze on fps games

Way too early to know. Rogers doesn't even offer this profile publicly yet. You likely won't know the answer to this for months.

You can call and ask Rogers if its available for you on Rogers. They can qualify you. I've done it before - it was included in my submission to the CRTC that I could do this.

Fair. Of course this doesn't mean TSI can or will offer it.
resa1983
Premium Member
join:2008-03-10
North York, ON

resa1983

Premium Member

said by The Mongoose:

Fair. Of course this doesn't mean TSI can or will offer it.

True enough..
It'll all depend on the final CRTC decision, which should be coming next month.
koreyb
Open the Canadian Market NOW
join:2005-01-08
Etobicoke, ON

1 recommendation

koreyb to Teddy Boom

Member

to Teddy Boom
said by Teddy Boom:

said by koreyb:

I recommended someone to TSI, and went against my recommendation due to a CSR saying the cheaper one would work and now complains about slow downs, which from what tests I have done, seems to be local node congestion D2's are affected directly by. I have a D3 on the same poi, in the same building and have 0 issue.

This isn't really the right thread for the discussion.. In fact I think we should open up another overarching modem thread because a lot of things should be happening (D2 rules changes, new modems?, status of DCW775).

However, I will say.. your sample size just isn't big enough. I've explained the difference between Docsis levels to at least 150 customers over the last year. I give my customers 90 days to change their minds at no cost. The vast majority of Express customers choose the cheaper modem, and none have come back for an exchange.

Also, a simple factory reset can clear up a lot of congestion issues on D2 modems (and presumably D3 as well). A factory reset allows the modem to change to a less congested channel.

Not to continue this, but lower tech users will not "FACTORY RESET" nor will they mess around with the modem. It either works or it doesn't. I know a lot of people with D2 modems.. almost every one has issues during peak. My point was, D2 modems are obsolete, and to sell a D2 modem and the headache that comes with it to keep it working properly in highly populated areas especially, is not fair or right for lower tech customers. It leaves very bad taste of the ISP, as most think this is an issue with the ISP, not the technology they are using. Look at these forums, and you will see this. Rogers refuses to give anyone over 15mb a d2 modem at this point, so it's time they do the same for the new speed tiers on TPIA. You may not like it, but D2's days are over. Moving forward TSI knowing this is coming, should pick up a cheaper D3 modem like Acanac and others have, for people on a budget, but stop selling D2, as well warn people with D2, they may experience slow downs during peek. They do this with 28x1, but not 18, which has been well documented on here and off as an issue.

I'm not discrediting your theory, but we has more "TECHNICALLY INCLINED" need to realise not all share this and just want things to work correctly without having to "FACTORY RESET" or play with it. It's why APPLE does well.
InvalidError
join:2008-02-03

InvalidError

Member

said by koreyb:

I'm not discrediting your theory, but we has more "TECHNICALLY INCLINED" need to realise not all share this and just want things to work correctly without having to "FACTORY RESET" or play with it.

If Rogers configured their CMTS properly, the CMTS should automatically issue dynamic channel switch instructions to D2 modems to balance the load across available U/D QAMs on the node, no need to reset the modem for that.

If none of the QAMs have enough spare capacity to accommodate someone trying to use 15+Mbps on D2 then yeah, they are very much screwed.

The same thing that makes DOC3 great screws DOC2 big time: DOC3 allows much more efficient QAM filling and more tightly packed QAMs means less room to accommodate bursty DOC2 modems, which is why most cablecos are axing high-speed tiers on DOC2.

In short: DOC3 breaks DOC2.
34764170 (banned)
join:2007-09-06
Etobicoke, ON

34764170 (banned) to TSI Marc

Member

to TSI Marc
said by TSI Marc:

said by darrylr:

Marc,

Will you still offer the unlimited Ontario cable packages once we're on aggregated POIs? If so will the price move up because of aggregated POI?

I'm currently on the 28/1 unlimited pack.

for sure... hell yeah. what good is an awesome internet connection if you cant use it!

I really hope so. TSI is my only option with the pathetic options Start offers at the moment they cannot even be considered.

dillyhammer
START me up
Premium Member
join:2010-01-09
Scarborough, ON

dillyhammer to MaynardKrebs

Premium Member

to MaynardKrebs
said by MaynardKrebs:

said by mikee:

Alright well i'm just going to assume I'm in a population dense area. I live a 3 minute walk from CSIS,

Yep, they're pretty dense.

Coffee everywhere. Damn you.



Mike

Cranky_bob
@uottawa.ca

Cranky_bob to TSI Marc

Anon

to TSI Marc
I don't understand the speed changes after aggregate, who currently has 32, or 75 download with teksavvy, i thought their highest package is 28/1 which is what i have. How does one get access to the 32 or 75 service?
Essjayess
join:2002-04-14
York, ON

Essjayess

Member

My understanding is Teksavvy gained access to the 32 and 75 profiles recently but it's not worth upgrading the infrastructure to offer those speeds. Reason being the move to aggregate would make that investment mostly wasted.
resa1983
Premium Member
join:2008-03-10
North York, ON

resa1983

Premium Member

said by Essjayess:

My understanding is Teksavvy gained access to the 32 and 75 profiles recently but it's not worth upgrading the infrastructure to offer those speeds. Reason being the move to aggregate would make that investment mostly wasted.

This. Teksavvy is already in process of figuring the schedule with Rogers to convert everything to Aggregated, and following the new Capacity Based Billing rates which should be out sometime this month, Teksavvy may be more able to afford to offer the higher speeds without going broke.

As it is now, if someone were to purchase the 150/10 package on aggregated, Teksavvy wouldn't be able to come close to matching Rogers' price for it due to the ~$1200/100mbps price on capacity.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

1 edit

Davesnothere to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

said by veriphone:

Marc,
Speaking of Cogeco ATPIA when can one sign up for that service, see available packages, speeds, etc.? I am in Cogeco territory and am very interested in the long delayed Cogeco deal....

Well that's the thing.. the CBB rates are completely retarded as they are now with Cogeco... so our ability to do up packages that make sense just isn't there. i.e. the packages I would make right now, you wouldn't want to buy them and I'd look bad just for offering them!

I mean.. I could offer our lower offering maybe....

 
[I have not read ahead after Page 11 to see whether this has already been answered - my apologies if it has.]

Marc, that's understandable, your reasons for holding back.

OTOH, if you DID right now bring to market some packages for GOUGEco areas, would the caps and prices still be better than whatever Cogeco's own retail plans are ?
Davesnothere

1 recommendation

Davesnothere to koreyb

Premium Member

to koreyb
said by koreyb:

....I know a lot of people with D2 modems.. almost every one has issues during peak.

My point was, D2 modems are obsolete, and to sell a D2 modem and the headache that comes with it to keep it working properly in highly populated areas especially, is not fair or right for lower tech customers.

It leaves very bad taste of the ISP, as most think this is an issue with the ISP, not the technology they are using. Look at these forums, and you will see this. Rogers refuses to give anyone over 15mb a d2 modem at this point, so it's time they do the same for the new speed tiers on TPIA.

You may not like it, but D2's days are over. Moving forward TSI knowing this is coming, should pick up a cheaper D3 modem like Acanac and others have, for people on a budget, but stop selling D2 - as well warn people with D2, they may experience slow downs during peak....

 
Hear, Hear !

I preach this sermon every chance that I get.

It is false economy for customers to save a few bucks up front by choosing a D2 modem, and ISPs should stop offering them, EVEN to folks who choose a lower speed tier and swear that they will never ask to upgrade.
sunnyd71
join:2004-05-22
l7z2t4

sunnyd71 to resa1983

Member

to resa1983
said by resa1983:

said by Essjayess:

My understanding is Teksavvy gained access to the 32 and 75 profiles recently but it's not worth upgrading the infrastructure to offer those speeds. Reason being the move to aggregate would make that investment mostly wasted.

This. Teksavvy is already in process of figuring the schedule with Rogers to convert everything to Aggregated, and following the new Capacity Based Billing rates which should be out sometime this month, Teksavvy may be more able to afford to offer the higher speeds without going broke.

As it is now, if someone were to purchase the 150/10 package on aggregated, Teksavvy wouldn't be able to come close to matching Rogers' price for it due to the ~$1200/100mbps price on capacity.

Are we sure the CBB pricing decision is coming this/next month? I've been looking for any indication of this and I can't find it. Can you provide more info?
resa1983
Premium Member
join:2008-03-10
North York, ON

resa1983

Premium Member

said by sunnyd71:

said by resa1983:

said by Essjayess:

My understanding is Teksavvy gained access to the 32 and 75 profiles recently but it's not worth upgrading the infrastructure to offer those speeds. Reason being the move to aggregate would make that investment mostly wasted.

This. Teksavvy is already in process of figuring the schedule with Rogers to convert everything to Aggregated, and following the new Capacity Based Billing rates which should be out sometime this month, Teksavvy may be more able to afford to offer the higher speeds without going broke.

As it is now, if someone were to purchase the 150/10 package on aggregated, Teksavvy wouldn't be able to come close to matching Rogers' price for it due to the ~$1200/100mbps price on capacity.

Are we sure the CBB pricing decision is coming this/next month? I've been looking for any indication of this and I can't find it. Can you provide more info?

Just rumours.
Nothing this upcoming week because of the wireless code of conduct hearings tho.
Jaxom
join:2012-03-10
East York, ON

Jaxom to TSI Marc

Member

to TSI Marc
said by TSI Marc:

That's what will determine any price changes if any.

We have had a lot of price increases lately. Would rather keep my 28 speed with no price increase thanks.