Topic 'Re: [AZ] Speed Increase 01/31/13' in forum 'Cox HSI' - dslreports.com

Re: [AZ] Speed Increase 01/31/13

Fri, 05 Apr 2013 02:44:41 EDT

jincuteguy posted : Yea i know AZ had 4 channel upstream for a while now. My area just started 4 channel upstream recently, but they haven't increase the speed yet, was just the 4 channel bonding for upstream upgrade.
So do you think they will do some kind of speed increase soon since they upgraded to 4 channel upstream?

Re: [AZ] Speed Increase 01/31/13

Thu, 04 Apr 2013 20:56:29 EDT

lilstone87 posted :

said by jincuteguy:

So why did Cox increase the speed for AZ but not for CA San diego? We still only have 2Mpbs+ upload , it's been like this for 5 years now compare to other markets that already have higher upload speed (5Mbps+, now 10Mpbs+)

Cox does things market by market, meaning every market is different. So question's you have, can only be answered by cox people in your market. To me, it just sounds like the Cox CA market has been one of the markets doing there upgrades slowly. As market's like AZ and such have had 6-8 downstream channel's, and 2-4 upstream channel's for a while now.

Re: [AZ] Speed Increase 01/31/13

Thu, 04 Apr 2013 20:34:59 EDT

jincuteguy posted : So why did Cox increase the speed for AZ but not for CA San diego? We still only have 2Mpbs+ upload , it's been like this for 5 years now compare to other markets that already have higher upload speed (5Mbps+, now 10Mpbs+)

Re: [AZ] Speed Increase 01/31/13

Sat, 09 Mar 2013 12:50:32 EDT

jeckler posted : I probably shouldn't say anything, especially here :), but I haven't been billed yet for the SB6180 I "bought" back in the beginning of January.

Re: [AZ] Speed Increase 01/31/13

Thu, 07 Mar 2013 11:43:17 EDT

peters4n6 posted : Thanks all. Did not even have knowledge of speed increase til yesterday. Went to local Cox store and bought new Cisco DOCSIS 3.0 modem for my premier service. When I asked rep about hefty $90 pricetag and asked if there were any promotions he lopped $10 off my bill for 6 months. So essentially $30 out the door. Easy install and my speed are up from about 30 Mbps to 60.

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Mar 2013 13:59:07 EDT

chrisf8657 posted :

I've seen upload as high as 21Mbps.

Re: [AZ] Speed Increase 01/31/13

Tue, 05 Mar 2013 22:00:32 EDT

nineismine posted : I live on Gilbert and Southern in Mesa Arizona

Ive done about 4 speed tests today here is what I see:

I have had the Motorola 6120 for over a year I used to often see speed of over 2 MBp/s but not for a long time. Any thoughts on what I should do?
Signals:
»www.dropbox.com/s/age4xxur4dpjm2···0631.png
SpeedTest:
»www.speedtest.net/result/2553692372.png

Re: [AZ] Speed Increase 01/31/13

Tue, 05 Mar 2013 15:05:05 EDT

anon posted : Router netgear R6300,
Modem motorola sb6141
6 channel bonding down, 3 up
I've gotten as high as 195 down 43 up on different occasions

[att=1]

Re: [AZ] Speed Increase 01/31/13

Wed, 20 Feb 2013 06:31:33 EDT

nmlobo posted : Your 6121 should be able to handle Premier speeds. I was getting better than 60Mb down with my 6120.

Re: [AZ] Speed Increase 01/31/13

Wed, 20 Feb 2013 01:17:01 EDT

dubbedout posted : I'm in Gilbert, AZ with the Cox Premier Package and have a SB6121 and currently getting anywhere from 30mbps to 47mbps. Here's my latest speedtest.net results:

[att=1]

Would I benefit from getting a new 8x8 DOCSIS 3 modem?

Re: [AZ] Speed Increase 01/31/13

Mon, 18 Feb 2013 12:39:12 EDT

anon posted : Anyone from cox know if business internet is going to get corresponding speed increases. I called cox, and they give no information.

thanks

Re: [AZ] Speed Increase 01/31/13

Fri, 15 Feb 2013 19:33:46 EDT

acid343211 posted :

said by Dougshell :

Does anyone know of a place that has information regarding future speed increase roll outs. I am a COX customer in Virginia Beach, VA and its makes me sad to see other markets get speed increases while all i ever see is price increases.

This makes you mad!!!

Cox could have rolled this out in Georgia first since their HQ is in Georgia am 97 Miles from them and 20 Miles from the headend main office in my area. :uhh:

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Re: [AZ] Speed Increase 01/31/13

Fri, 15 Feb 2013 18:23:19 EDT

anon posted : Does anyone know of a place that has information regarding future speed increase roll outs. I am a COX customer in Virginia Beach, VA and its makes me sad to see other markets get speed increases while all i ever see is price increases.

Re: [AZ] Speed Increase 01/31/13

Thu, 14 Feb 2013 01:27:39 EDT

acid343211 posted :

said by phxuser:

Here are the new speeds from the Cox Phoenix web page. Interesting they only quote Powerboost speeds!
»/speak/slidesh···MQ%3D%3D

So while you get the above speeds i get 46/10 for $70 and ultimate is for $99.99 6 mos 74?188/25? wow. :uhh:

This is whats available in my area.Scroll down
»ww2.cox.com/residential/middlege···ultimate
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Re: [AZ] Speed Increase 01/31/13

Thu, 14 Feb 2013 01:22:41 EDT

acid343211 posted :

said by BryanInPHX:

What are the official new Speeds in AZ?

Here is what I am seeing on Premier.

[att=1]

mirrors.isc.org/pub/pcbsd/8.2/amd64/PCBSD8.2-x64-DVD.iso

What service do you pay for internet Premier?
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Re: [AZ] Speed Increase 01/31/13

Wed, 13 Feb 2013 21:37:14 EDT

mattybaby posted : I am running an old WRT54GS with the Teaman mod of the Tomato firmware »en.wikipedia.org/wiki/Tomato_%28···mparison. I would upgrade to a Netgear WNR3500L V1 for around $30 which supports the Shibby Tomato firmware and Gigabit ports, but I am on the preferred 31/6 plan so the router is not the bottleneck.

During off peak hours, my sb5101u peaked at 34 Megabits down and 8 up before Cox's speed upgrade. After the upgrade the downstream was the same, but the peak up was 12.

I purchased a used DPC3010 on ebay for $34. I noticed peak upsteams of 16 megabits (then dropping to 6) and the same 34 megabits down. Since it is a DOCSIS 3.0 modem, the 8 channels down and 3 up maintain the high speeds during peak hours (vs dropping down to 6 megabits down). I would never get this high speeds during the evenings without the DOCSIS 3.0 modem »speedtest.net/result/2507307296.png

Re: [AZ] Speed Increase 01/31/13

Wed, 13 Feb 2013 08:26:02 EDT

thedunlap posted : I had a gigabit dorm connection that could realistically do about 250mbps back in 2006 (when hardwired direct) and my WRT54G would stumble and fail to deliver anything above 3 megabytes/second or 24 megabits/second.

I should also mention that this was WAN to LAN performance. I was not using wireless.

Re: [AZ] Speed Increase 01/31/13

Tue, 12 Feb 2013 11:02:49 EDT

phxuser posted : The WRT54g was one of the best routers that Linksys ever built. Had one for years running 3rd party firmware. However, as has been mentioned with the speeds now being offered with Premier and Ultimate its day has passed.

If you don't want to upgrade your router at this time you could downgrade to Preferred and it should be able to handle it. You would also save a few bucks every month.

Re: [AZ] Speed Increase 01/31/13

Tue, 12 Feb 2013 10:36:44 EDT

nickphx posted : Linksys released the WRT54GL in 2005.. It's 2013. It's probably safe to say you got your $99 worth out of it.

I used to have a WRT54GL. It had a problem where it could not handle over a few thousand packets per second. This would cause problems with counter-strike when browsing for games as the game browser would send out a flurry of udp packets to hundreds of hosts.

Re: [AZ] Speed Increase 01/31/13

Tue, 12 Feb 2013 01:37:12 EDT

ProbablyDrew posted : Yeah I figured that would be the case. It doesn't surprise me that the wan/lan ports can't keep up after looking at the throughput review on smallnetbuilder.com
However I'm surprised that it would suddenly just start dropping connection to the internet randomly when not even pushing high speeds.

In any event after wasting many hours I caved and ordered an ASUS RT-N66U which should be able to keep up just fine based on reviews. I would have gotten the ASUS RT-AC66U but decided against it since it has no working version of tomato, costs $35 more, and I don't see myself owning any 802.11ac devices in the next couple years. Maybe if a Nexus phone is released with it but I don't see that kind of throughput making any difference on a phone in the near future.

Re: [AZ] Speed Increase 01/31/13

Tue, 12 Feb 2013 00:10:24 EDT

nonymous posted : May be time to think of getting a new router. The 50 may be pushing the routers limits and if you use any QOS or other routing features may not get the full speed.
Just did a little googling seems to confirm the WAN throughput will not do 50. Time for a new router. What I have read I may have misinterpreted just googled your router and throughput.
I have the older version of the router and it is rock solid just at the lower speed package. Also do not fully use QOS etc. as no real need with my use. If i had to really do QOS even at 25 I might think of a new router also. The firmware can not make up for the hardware. With today's speed faster hardware is needed. I am talking WLAN not LAN. Also if you are heavily into say a media server, transfering large files between computers etc. even the LAN falls short of gig speeds available now.

Re: [AZ] Speed Increase 01/31/13

Mon, 11 Feb 2013 23:32:02 EDT

ProbablyDrew posted : Anyone have any idea why this upgrade would have caused my router to suddenly become unreliable?

I'm on premiere (went from 22/5 to 50/10).
hardware:
WRT54GL router running tomato shibby firmware
motorola surfboard SB6120 cable modem with firmware "SB612X-1.0.5.1-SCM00-NOSH Dec 21 2010 15:52:06"

Everything has been stable for a couple years now, suddenly this last week after the upgrade the router has become unstable, you load a website, use streaming radio, whatever, and it will drop out every couple minutes for 10 seconds or so, wired and wireless.
I get that my download speed is probably high enough now to saturate the wan port on this old router but I don't understand why even low bandwidth activities like 96kbps radio streaming now drop out constantly.

I have tried upgrading the firmware on the router, clearing nvram, rebooting it, all to no effect. If I plug straight into the modem with a computer I get 64mbps down (powerboost may be part of that) and it's stable. If I go through the router I'm lucky to get 10 down. Prior to the upgrade I would get the advertised 22 or greater all the time.

Is it possible my router was on its last legs and this pushed it over the edge, or could something else be going on?

Re: [AZ] Speed Increase 01/31/13

Sat, 09 Feb 2013 07:10:07 EDT

anon posted : On Ultimate in Phx. Cisco DPC3010
[att=1]

Re: [AZ] Speed Increase 01/31/13

Sat, 09 Feb 2013 00:16:22 EDT

anon posted :

said by Kholdstare:

Annual price increase right along with this speed increase. Awesome. :uhh:

At least they basically doubled the speeds for a few dollar increase. I am happy!

Re: [AZ] Speed Increase 01/31/13

Fri, 08 Feb 2013 23:20:33 EDT

jeckler posted :

said by nox PHX:

That's what I figured. I'll give them a call, thanks!

Edit:
Called and they updated the code. Everything is running smooth now! Man, getting a good support tech makes calling and fixing the issue a breeze.

Amazing. I couldn't get anyone to understand what the hell I was talking about.
How'd the call go?

Re: [AZ] Speed Increase 01/31/13

Fri, 08 Feb 2013 22:16:30 EDT

Kholdstare posted : Annual price increase right along with this speed increase. Awesome. :uhh:

Re: [AZ] Speed Increase 01/31/13

Fri, 08 Feb 2013 10:51:36 EDT

nox PHX posted : That's what I figured. I'll give them a call, thanks!

Edit:
Called and they updated the code. Everything is running smooth now! Man, getting a good support tech makes calling and fixing the issue a breeze.

Re: [AZ] Speed Increase 01/31/13

Fri, 08 Feb 2013 10:46:50 EDT

CoxTech1 posted : If you just upgraded to a 3.0 modem your account is probably not correct.

Re: [AZ] Speed Increase 01/31/13

Fri, 08 Feb 2013 10:35:26 EDT

nox PHX posted : Just got the 3000D from Cox to use on Premier (Just upgraded). I haven't seen speeds anywhere near 50 down, highest I have seen is 32 down and its pretty consistent on hitting 32 and staying there.

Coxtech, would this be the same issue as the other people were having? The account being DOCSIS 2 and not DOCSIS 3 (I did upgrade from a DOCSIS 2.0 modem)?

Re: [AZ] Speed Increase 01/31/13

Thu, 07 Feb 2013 23:19:59 EDT

anon posted : I bought the ASUS RT-AC66U router today and posted this after setting it up: (Cox 150 Mb/s Ultimate Plan) Motorola sb6141 modem

[att=1]

Re: [AZ] Speed Increase 01/31/13

Thu, 07 Feb 2013 22:13:57 EDT

firerx posted : I highly recommend the NetGear R6300.
I get my rated speed with it. :D :D

Re: [AZ] Speed Increase 01/31/13

Thu, 07 Feb 2013 15:00:26 EDT

anon posted : getting 20 down 25 up on prefered with power boots (yes, upload speed is higher than download)

Download
Channel 1: 5.5 dBmV 40.4 dB
Channel 2: 5.2 dBmV 39.8 dB
Channel 3: 5.2 dBmV 39.7 dB
Channel 4: 5.9 dBmV 39.5 dB
Channel 5: 6.1 dBmV 39.4 dB
Channel 6: 6.2 dBmV 38.6 dB

Upload

Channel 1: 29.2 dBmV
Channel 2: 29.2 dBmV
Channel 3: 29.2 dBmV

why am i getting lower download speeds than upload? What should I do?

Re: [AZ] Speed Increase 01/31/13

Thu, 07 Feb 2013 10:17:57 EDT

jeckler posted : Thanks to Coxtech1 for getting me going. I'm now at 64/22 (32/20 before) It'd be nice if the right information can be properly sent to the front line (the actual reps, not just management) so no one else has to go through this frustration just to get what they're supposed to.

Re: [AZ] Speed Increase 01/31/13

Thu, 07 Feb 2013 01:03:14 EDT

anon posted : It was my router. Even though it says it has a gigabit WAN, it's obviously the problem. Here's my results without the router:

[att=1]

[att=2]

Time to research and buy a new router. Thanks Anonguy! Hope your advice helps others as well.

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 23:12:24 EDT

anon posted :

said by Chandler00AZ :

Hi CoxTech1

I purchased an sb6141 and had it provisioned today. I can see all 8 down channels are bonded and 3 up channels are bonded. I have the Ultimate Plan and live in Chandler AZ.

[att=1]

My upload speeds appear to reflect the Ultimate plan (20Mb/s) but my download speeds are nowhere near max on the various speedtest servers I checked.

I called and made sure I wasn't on a promotional package and the rep said there is no "D3" for the Ultimate plan. Any ideas on why my down is so low for the 150 plan?

My signal to noise is 37dB for all 8 downstream channels. Any suggestions on why my up looks good but downstream is way off of max? It almost seems governed to around 70Mb/s which seems like the Premier but my Upstream is definitely Ultimate speeds.

Thanks : )

What kind of router do you have because it sure looks like something in your network is limited to 100mbps.

You will need a Router with a Gigabit WAN port, Gigabit LAN ports and a Computer with a Gigabit card.

Check all 3 of those and make sure everything is set to auto negotiate.

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 21:46:52 EDT

anon posted : FWIW, using giganews as the usenet service, I averaged 80Mb/s for the ten minute stretch I tested it tonight.

Since this last bandwidth upgrade, Giganews had maxed my my available bandwidth at 50Mb/s now it's barely more than half of the 150 I'm supposed to get with Ultimate Cox. I don't know if there's a cap on that service but I may have reached it if there is...but before, I would agree that Giganews/usenet was a good way to test...still might be if there's an issue with my downstream.

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 21:29:25 EDT

m33crob posted : FWIW I have not achieved full speeds on any speed testing sites in a very long time (probably years.) I have always found that the most accurate way to measure download speed is by using news groups. For example, I am on the Ultimate tier and after the upgrade, the highest speed test result I can get is 45 mbps. Before the network upgrades it topped out at 30 mbps. I have always, however, received full speeds and then some with usenet.

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 21:18:19 EDT

lilstone87 posted : Everyone on the ultimate tier, and such. Should use the verizon fios speedtest site to test, as its more reliable, and can handle the faster speed's. Here's the link »speedtest.verizon.com/fios300/

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 19:50:11 EDT

anon posted : Hi CoxTech1

I purchased an sb6141 and had it provisioned today. I can see all 8 down channels are bonded and 3 up channels are bonded. I have the Ultimate Plan and live in Chandler AZ.

[att=1]

My upload speeds appear to reflect the Ultimate plan (20Mb/s) but my download speeds are nowhere near max on the various speedtest servers I checked.

I called and made sure I wasn't on a promotional package and the rep said there is no "D3" for the Ultimate plan. Any ideas on why my down is so low for the 150 plan?

My signal to noise is 37dB for all 8 downstream channels. Any suggestions on why my up looks good but downstream is way off of max? It almost seems governed to around 70Mb/s which seems like the Premier but my Upstream is definitely Ultimate speeds.

Thanks : )

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 17:52:18 EDT

jeckler posted : Am I supposed to be talking to tech support, or billing/accounts? TS has no clue what I'm talking about.

Call 3:
The account rep started giving me attitude, saying something about service code 30161, but couldn't say what that meant. When I asked if that was D or D3, she said "yep". and started acting 'bitchy', to be honest. When I asked if she had changed it, she said "I haven't changed nuttin'". Her name was Eva.
On call number 4 now.
After 7 calls, I give up until someone can tell me who I'm supposed to call. The last person says I have Premier D and there's no such thing as Premier D3.

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 17:44:47 EDT

jeckler posted : Well, so far I'm on my 2nd call to Cox, talking to someone who has no idea what I'm talking about, regarding this D3 service code.

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 09:25:46 EDT

anon posted : [att=1]

Re: [AZ] Speed Increase 01/31/13

Wed, 06 Feb 2013 01:09:44 EDT

nox PHX posted : So my speeds are back to crap.

[att=1]

This is what I was getting the day of the upgrades:

[att=2]

:(

Re: [AZ] Speed Increase 01/31/13

Tue, 05 Feb 2013 13:12:59 EDT

anon posted : The cox Tech just left they got an email this morning telling them the solution that coxtech1 has been telling everyone on the forums.. code adjustment.. getting new premeire speeds now in tucson.. thanks.

Re: [AZ] Speed Increase 01/31/13

Tue, 05 Feb 2013 08:40:14 EDT

CoxTech1 posted : Sounds like she's on DOCSIS 2.0 Premier. It's a billing code on the account that needs to be corrected if that's the case.

Re: [AZ] Speed Increase 01/31/13

Tue, 05 Feb 2013 05:47:12 EDT

anon posted : Upgraded my sister in Tucson 85748 to Premiere and had a new SB6141 provisioned on her account. Still no 50/10. Shaperprobe results are indicative of preferred speeds with estimated capacity at 31/6 and traffic shaped speeds of 25/5. Spoke to Tier 1 support at Cox and he stated everything from signal to account config files were correct. He did update the firmware to the Oct 2012 FW. Anyone else having post speed upgrade issues in Tucson as well?

Re: [AZ] Speed Increase 01/31/13

Tue, 05 Feb 2013 05:47:05 EDT

anon posted : Are you in Tucson?

Re: [AZ] Speed Increase 01/31/13

Tue, 05 Feb 2013 00:56:50 EDT

anon posted : Did anyone in Tucson get upgraded or do different city's get upgraded at different Dates?

Re: [AZ] Speed Increase 01/31/13

Mon, 04 Feb 2013 18:20:28 EDT

firerx posted : any of you guys getting errors on QAM channel 2 in the binding causing disconnect a couple of times a day? just curious. I notice the correctable/ uncorrectables are quite high :o

Re: [AZ] Speed Increase 01/31/13

Mon, 04 Feb 2013 14:52:24 EDT

phxuser posted : Kind of a boring graph but here is download data from yesterday. Graph is from Samknows Broadband tests and with Premier and an 8x4 modem its hitting 50Mbps consistently. Upload shows 10Mbps sustained as well.