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bryant313

join:2011-05-24
Las Vegas, NV

[NV] Las Vegas Speed Increase?

i see Cox Las Vegas has updated their site with their new speeds and i have seen people posting about their new speeds in Las Vegas on another thread

but i have not received a speed increase yet still getting the same speeds as before anyone else not get the upgrade in Las Vegas yet?


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

Bryant, I personally think as much as you have drove the couple NV cox guy's crazy on here. They are probably messing with ya :P j/k though. Knowing you, you have probably already tried hard resetting the modem, to see if it would pick up maybe a new config correct?


bryant313

join:2011-05-24
Las Vegas, NV

hahahah yes that thought did cross my mind :P

yes i did a hard reset on my modem several times



CoxVegas

join:2011-07-25
Las Vegas, NV
kudos:6
reply to bryant313

said by bryant313:

i see Cox Las Vegas has updated their site with their new speeds and i have seen people posting about their new speeds in Las Vegas on another thread

but i have not received a speed increase yet still getting the same speeds as before anyone else not get the upgrade in Las Vegas yet?

PM sent.

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
reply to bryant313

said by bryant313:

hahahah yes that thought did cross my mind :P

yes i did a hard reset on my modem several times

Well maybe the update hasn't fully spread yet. I know when they updated ultimate in my market, the new speed's took effect the 1st of last november. So it may kick in tomorrow, either way I know NV cox guy's look over the forum's, and probably know your modem's mac address by heart. Which I am sure if there is a problem they will correct it, and get you right. Are you a ultimate tier customer?

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
reply to CoxVegas

said by CoxVegas:

said by bryant313:

i see Cox Las Vegas has updated their site with their new speeds and i have seen people posting about their new speeds in Las Vegas on another thread

but i have not received a speed increase yet still getting the same speeds as before anyone else not get the upgrade in Las Vegas yet?

PM sent.

See this little bugger already posted before i could reply again :P, BTW just joking CoxVegas See Profile.


CoxVegas

join:2011-07-25
Las Vegas, NV
kudos:6

said by lilstone87:

See this little bugger already posted before i could reply again :P, BTW just joking CoxVegas See Profile.

Jinx! You owe me a Coke.

bryant313

join:2011-05-24
Las Vegas, NV
reply to lilstone87

i am a premier user with a D3 modem


bryant313

join:2011-05-24
Las Vegas, NV
reply to CoxVegas

Thank You so much CoxVegas like lilstone87 said i probably drive you and Cox_LV_Eng nuts but you guys are awesome and helped numerous times and this is why i love Cox cable so much

the support you get is far superior to a lot of of other isp's i really appreciate the help you guys have given me over the last few years cheers guys


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

So I am guessing he took care of you? Btw CoxVegas See Profile you owe me!! Damn you..... j/k


bryant313

join:2011-05-24
Las Vegas, NV

its being resolved as we speak


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by bryant313:

its being resolved as we speak

Cool, and issue's can be expected when speed increase's happen. I am sure CoxVegas See Profile, and them looking at the forums here today. Has made them aware of it .

Steve1012

join:2013-01-31
Las Vegas, NV
reply to bryant313

I too have yet to receive the increase, must be staggered or something? :\


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by Steve1012:

I too have yet to receive the increase, must be staggered or something? :\

I am sure you guy's will get your speed bump soon enough. They are aware of the problem, I am sure they will find, and fixed the problem asap.


Steve1012

@cox.net
reply to bryant313

I too have yet to receive the increase, tried rebooting router several times. Must be staggered or something.


kboxvegas4

join:2001-11-29
Las Vegas, NV
kudos:1

My modem rebooted on its own last night, I rebooted again this morning for good measure however my downstream on premier has not changed at 27mb but my upstream is testing at 11mb, so I am sure I have the new config file. SB6120 showing 4 downstream channels and 2 upstream channels locked. Is this right?

Downstream Bonding Channel Value
Channel ID 63 64 71 72
Frequency 849000000 Hz 855000000 Hz 873000000 Hz 879000000 Hz
Signal to Noise Ratio 37 dB 37 dB 38 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
7 dBmV 6 dBmV 6 dBmV 5 dBmV

Upstream Bonding Channel Value
Channel ID 2 3
Frequency 31700000 Hz 23600000 Hz
Ranging Service ID 451 451
Symbol Rate 5.120 Msym/sec 5.120 Msym/sec
Power Level 43 dBmV 41 dBmV
Upstream Modulation [1] QPSK
[2] 16QAM
[3] 64QAM
[1] QPSK
[2] 16QAM
[3] 64QAM

Ranging Status Success Success


bryant313

join:2011-05-24
Las Vegas, NV

1 edit

yep same here
i am on the premier tier with a d3 8x4 modem


Lerxst2112

join:2006-05-11
Henderson, NV
reply to bryant313

Mine is pretty much the same as the last two, ~27 down, ~11 up on a SB6180 with 8 channels down and 2 up.

Modem rebooted last night by itself:

2013-01-31 00:52:05 3-Critical �”7954.20 Resetting the cable modem due to docsDevResetNow

I haven't had a chance to reboot it again manually but I'll try in a bit and see if it makes a difference. Not a huge deal, I'm sure it'll work itself out in a few days.


bryant313

join:2011-05-24
Las Vegas, NV

i was told i was not able to get my speed increase due to my packet loss issue that has been going for a week now

i think that is not true however but i will see what happens after my tech visit today

Expand your moderator at work

orion44

join:2013-01-31
Las Vegas, NV
reply to bryant313

Re: [NV] Las Vegas Speed Increase?

Still getting only 2 Mbps upload on Preferred - did 1 hard reboot of modem so far. Maybe try again and think positive thoughts? Any other voodoo magic to try?


lisster

join:2009-01-13
Las Vegas, NV

Is there any kind of cake I can send you CoxVegas to check on mine?
I've rebooted my modem 3 times today my download has been upgraded but upload still only 2 channels and 2mb up :P
I have a dpc3010 which is 8x4 so should work at the new premier speeds :P


Kissler

join:2012-07-06
Las Vegas, NV

Im still rollin 23d to 40d 20u. Reset 3 times since i switched to ultimate today.


orion44

join:2013-01-31
Las Vegas, NV
reply to orion44

I'm not sure what the "reset to factory defaults" does on my SB6141, but I figured it was worth a try and did it. Upload speed unchanged at a barely 300 Kb/s (2.3 Mbps).


JasonCable

join:2013-01-31
Las Vegas, NV

Wow, this is fast.



siromega

@cox.net
reply to Kissler

I'm on SOHO Business, upgraded to the SB6141 last week, been getting 8 channels bonded down and 2 up, speeds are 31Mbps down and 15-20 up per speedtest.net. Don't know if the business tier will be upgrading speeds like residential did. Not that it matters much since I'm past the 28x4 I'm provisioned for (I wouldn't mind 50Mbps downloads though).


bryant313

join:2011-05-24
Las Vegas, NV
reply to lisster

were you able to get your speed increase?


orion44

join:2013-01-31
Las Vegas, NV
reply to orion44

Left the modem unplugged overnight - still slow this morning after plugging back in.



CoxVegas

join:2011-07-25
Las Vegas, NV
kudos:6

said by orion44:

Left the modem unplugged overnight - still slow this morning after plugging back in.

PM me your MAC address and I'll take a look and see if we see anything.

orion44

join:2013-01-31
Las Vegas, NV

PM sent, thank you.