| [Speed Issues] Modem reboots About 6 months ago, I replaced my old Surfboard 4100 modem with a new Cisco DPC3010 which immediately increased my speed to ~32Mbps. I've noticed that over time my speed drops down to 4 - 6Mbps. If I reboot the modem, I'm back to 32Mbps. Now I have to reboot ever 2 -3 days to get me speed back. Any ideas?
TIA,
Greg |
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 DoggPremium
join:2003-06-11
Belleville, IL | Faulty modem. If any hardware needs to be reboot to restore proper operation, most often it's a hardware fault. Replace the modem. As the new billing includes a modem, get one from Charter.
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1 edit | reply to GGrotyohann
If you were using that old of a modem, how old is the router, if you have one? Could be old/bad firmware on the router also or the router doesn't support the new speed, if it's as old as that modem was.
Would agree with Dogg also though and seeing as how the modems are free, that one would be the first place to check.
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| reply to GGrotyohann
I have the same modem and its starting to reboot on its own a great deal esp in the evenings...like 20+ times per night. I think the modem might be going bad as my signal levels are fine. I called Charter tech support and they say it looks fine on their end....sigh i miss the web support.  |
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| reply to cork1958
said by cork1958:If you were using that old of a modem, how old is the router, if you have one? Could be old/bad firmware on the router also or the router doesn't support the new speed, if it's as old as that modem was.
Would agree with Dogg also though and seeing as how the modems are free, that one would be the first place to check.
I don't believe it's my router since I only have to reboot the modem to get my speed back. I've always supplied my own modem so I don't believe I'm entitled to a free replacement. |
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| Sometimes it's just a bad power cord, See if you have another power supply that matches the volts and amps of the modem. That would be a less expensive test since it's your own equipment.
Also check your downstream snr. Check it when is slow, then again after the reboot. |
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DoggPremium
join:2003-06-11
Belleville, IL Reviews:
·Charter
| reply to GGrotyohann
said by GGrotyohann:said by cork1958:If you were using that old of a modem, how old is the router, if you have one? Could be old/bad firmware on the router also or the router doesn't support the new speed, if it's as old as that modem was.
Would agree with Dogg also though and seeing as how the modems are free, that one would be the first place to check.
I don't believe it's my router since I only have to reboot the modem to get my speed back. I've always supplied my own modem so I don't believe I'm entitled to a free replacement. Unless you are still under contract, then you should be on the new speed package and pricing. If so, then the modem is included in the cost. It doesn't matter if you currently are not using their modem.
I'm in the same boat. When my contract ended and the new pricing took affect, I was told I could use my own modem or switch to theirs.
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kruserPremium
join:2002-06-01
Eastern MO | said by Dogg:It doesn't matter if you currently are not using their modem.
I'm in the same boat. When my contract ended and the new pricing took affect, I was told I could use my own modem or switch to theirs.
Same here, I own several DOCSIS 3 modems and swap them out regularly using the modem swap page and never a problem.
I did start having noise issues on my line so they sent a tech. He brought a brand new Motorola modem he was going to give me but after testing, he confirmed my issue was outside. He still tried the modem he brought but when it did not help, he put my Ubee back online. He was a real Charter tech also and not some 3rd party tech.
That was back on Jan 16th. I still have the disconnect issue and even called about it on the 20th as the tech put my modem on a watch list. They confirmed I was on a watch list when I called and informed me that the tech had put in a request for a line tech to troubleshoot my line issues and correct them. They said a line tech was assigned for that Sunday the 20th that I'd called.
Well, my line is still full of noise today Feb 3rd and my modem(s) still get lots of T3 and T4 errors with modem reboots and all.
Very annoying. So I called again today and asked if they were ever going to fix my line. I've been waiting very patiently since the 16th of Jan!
The lady today said the system would not let her dispatch a line tech for some reason even though there are notes on my account from the first tech that it is a line issue and the inside wiring is perfect. So she had to schedule another regular tech for tomorrow morning to again take signal level readings at my modem!
I know he won't be able to fix anything but maybe he can get a line tech to work on the outside wiring right away. It's not just me either, all my neighbors are having the same issue. I'm in an apartment complex and it appears all in the complex are having the issue. At least those here that I know and have asked to look at their cable modem logs for me.
So we shall see if they actually fix something or not this time around. The lady today told me it should be the same tech as last time which is fine with me. He knew what he was doing and was nice. He just could not dispatch a line tech at that time but I think he may be able to do such this time around as the issue has not been resolved. |
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