critter
join:2013-01-30
Mount Vernon, KY | reply to Windstream
Re: Windstream Run-Around Thanks Aaron for responding, my phone is working but I was gone today when the tech came out and I didn't get to talk to him about why I can't get internet when my neighbor that is not an 1/8th of a mile away from me CAN get it. I just don't understand why they can't run a test on my line to see if it can get a DSL signal instead of going by my address. If I've had DSL before shouldn't I be able to get it now? Would my router flash green, as in waiting for service, if I couldn't get it? I just wish WS would work with me a little more instead of being so hateful as the last lady was. |
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Is your DSL light green? Specifically which lights are on and what color are they? Solid or blinking?
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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critter
join:2013-01-30
Mount Vernon, KY | The power light is on and it is solid green and the DSL light is on and blinking green. I was going to PM you last night but I wasn't sure how to so I just left the message here. I don't know, maybe I can't get it but it would be nice just to get an explanation why. Thanks again Aaron for all your help and concern, you've been a great deal nicer than some of the people I've talked to on the phone. |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | If the DSL light is anything other than Solid green (with occasional blinks) then we will probably need to send a tech out to you. The Forums will not be monitored till Sunday. So you may want to call in 800-347-1991 so that we can verify the port setting and potentially set up a time for a tech to be sent out to you.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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critter
join:2013-01-30
Mount Vernon, KY | I hate to keep asking questions, but does this mean that my line is capable of DSL service? If I can you have made my day...  I can call the number but I can just about guarantee that they will tell me that I cannot get it, but I'll give them a call anyway. Thank you so much Aaron for being so nice and being so helpful... |
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