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W411
Premium
join:2009-10-07
Windsor, ON
kudos:1

Acanac cable down for anyone else? Customers may never know.

Still no status update ability on the Acanac phone number that is supposed to be used by customers for support. If you can update the auto attendant to let your customers know that due to expected wait times of over one hour no more calls can be added to the queue, I would have to assume you could also add a small explanation that might be useful to the customers that can't get through (ie. "we are experiencing outages in the Windsor area and are currently addressing the issue")?

Maybe other Acanac cable customers can let me know if they are experiencing the same. Directly connected to the cable modem and currently getting terrible connection speeds up and down:

»www.speedtest.net/result/2477087553.png

ping results:

Pinging acanac.com [66.49.254.6] with 32 bytes of data:
Reply from 66.49.254.6: bytes=32 time=1323ms TTL=57
Reply from 66.49.254.6: bytes=32 time=907ms TTL=57
Reply from 66.49.254.6: bytes=32 time=1045ms TTL=57
Reply from 66.49.254.6: bytes=32 time=1244ms TTL=57

Ping statistics for 66.49.254.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 907ms, Maximum = 1323ms, Average = 1129ms


Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
Got this from the Cogeco Network page for Windsor.
quote:
Reported since:
2013-02-01 07:21:28 If you have no Cable TV, Internet, or Digital Phone service, please be advised we are currently investigating an issue in your area, and hope to have it resolved as soon as possible. Street Affected: Windsor Ave