said by Teddy Boom: said by koreyb:
I recommended someone to TSI, and went against my recommendation due to a CSR saying the cheaper one would work and now complains about slow downs, which from what tests I have done, seems to be local node congestion D2's are affected directly by. I have a D3 on the same poi, in the same building and have 0 issue.
This isn't really the right thread for the discussion.. In fact I think we should open up another overarching modem thread because a lot of things should be happening (D2 rules changes, new modems?, status of DCW775).
However, I will say.. your sample size just isn't big enough. I've explained the difference between Docsis levels to at least 150 customers over the last year. I give my customers 90 days to change their minds at no cost. The vast majority of Express customers choose the cheaper modem, and none have come back for an exchange.
Also, a simple factory reset can clear up a lot of congestion issues on D2 modems (and presumably D3 as well). A factory reset allows the modem to change to a less congested channel.
Not to continue this, but lower tech users will not "FACTORY RESET" nor will they mess around with the modem. It either works or it doesn't. I know a lot of people with D2 modems.. almost every one has issues during peak. My point was, D2 modems are obsolete, and to sell a D2 modem and the headache that comes with it to keep it working properly in highly populated areas especially, is not fair or right for lower tech customers. It leaves very bad taste of the ISP, as most think this is an issue with the ISP, not the technology they are using. Look at these forums, and you will see this. Rogers refuses to give anyone over 15mb a d2 modem at this point, so it's time they do the same for the new speed tiers on TPIA. You may not like it, but D2's days are over. Moving forward TSI knowing this is coming, should pick up a cheaper D3 modem like Acanac and others have, for people on a budget, but stop selling D2, as well warn people with D2, they may experience slow downs during peek. They do this with 28x1, but not 18, which has been well documented on here and off as an issue.
I'm not discrediting your theory, but we has more "TECHNICALLY INCLINED" need to realise not all share this and just want things to work correctly without having to "FACTORY RESET" or play with it. It's why APPLE does well.