wpbear join:2011-02-17 Cataula, GA 1 edit |
wpbear
Member
2013-Jan-31 9:40 pm
[GA] Usage Meter and Slow SpeedsI have two new issues that Chad can hopefully answer.
I have had internet only since July 2010. 12 months ago I switched to the Ultra 50/5 and was given a discount for one year but no contract required. Last month I received a letter telling me my rate was going up due to the promo expiring and it had links to the new mediacom website to check my monthly usage. I thought the monthly usage note was strange since that should be grandfathered unlimited since I had the same service before the implementation of usage caps.
So today I log in to mediacom website for tech support since my speeds tonight are 1.0 mbps down but still 5.0 up speed. I wanted to see who to call. Anyway I found the usage meter page and it says I have used 107GB of 250 GB this month.
So first is there a Speed problem tonight in GA? Also why am I in the usage cap if I should have been grandfathered????????? |
|
MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
The Ultra 50 package has a Data Allowance of 999 GB, whether you signed up for it before or after we implemented the change 8/1/12. |
|
wpbear join:2011-02-17 Cataula, GA |
wpbear
Member
2013-Jan-31 9:49 pm
Well this is what mine says:
Mediacom Online Ultra 50 50Mbps Download / 5Mbps Upload 250 GB monthly usage allowance Your Current Internet Usage Of 107.3 GB Is Equal To: |
|
MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
All Ultra 50 plans have the 999 GB data allowance. You do not have to worry about going over. |
|
wpbear join:2011-02-17 Cataula, GA |
wpbear
Member
2013-Jan-31 10:04 pm
Does everybody else with the Ultra have the incorrect usage meter. Also is there a speed problem in GA tonight? » dl.dropbox.com/u/1344029 ··· tled.jpg |
|
MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
There are no issues in the area that I am seeing. I am only aware of issues that are brought to my attention, but since you are on the Ultra Service, your allowance is 999 GB. |
|
wpbear join:2011-02-17 Cataula, GA |
wpbear
Member
2013-Jan-31 10:10 pm
As far as the usage meter being incorrect; I don't really want to wait until I go over 250 and get charged and then get the meter fixed. This link: » dl.dropbox.com/u/1344029 ··· tled.jpgis what I see and I have no doubt the computer will auto bill me at 251GB...since that is the whole point of the meter being there. |
|
MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Your account is provisioned for the Ultra 50 Service. As long as your are provisioned for this service, you will not be charged as your data allowance is 999 GB as what is stated here: » mediacomcable.com/site/i ··· net.html |
|
wpbear join:2011-02-17 Cataula, GA |
wpbear
Member
2013-Jan-31 10:19 pm
I guess next month I will attempt to go over 251GB in order to test the meter.......
Dumb system to implement package caps and meters and then not use it correctly. I hope you are correct because I really don't want to call the billing department. |
|
MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
If you have any issues, feel free to send me a message here. |
|
kwbelt1 join:2006-06-03 Harrisburg, IL |
to wpbear
I have a grandfathered 12/1 plan and the usage meter shows a cap of 250GB. Last month I used 612GB and there have been no extra charges.
I do question the accuracy of the meter though. I didn't use the internet any more than normal but some how used 600gb of data. The month before shows way under my normal usage. This month I was at my the meter shows I've used 300gb in 4 days. That can't be right, at this rate I'll be at 2TB by the end of the month. |
|
|
to wpbear
chad... i thought you said grandfathered ultra50 didnt have a cap... only if you changed your plan after 8/1/12? Are you saying i have a cap now? |
|
|
to wpbear
All grandfathered accounts will show 250 GB cap but there will be no charges for usage exceeding 250 GB. Use your connection and don't worry about any caps. |
|
|
|
to wpbear
pretty much what the guy above said.
Also, even if you have the 12/1 service and have an actual cap of 250, if you go over it once in a while, mediacom doesn't seem to care much, at least not in my area. It's the one thing I'll give them credit for being decent.
As for the grandfathering, at least in my area its not like cell phones, there new limits affect everyone regardless of join date. |
|
MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
If anyone has any further questions regarding this issue, feel free to send me a message I will be happy to look into it for you. |
|