[Speed] Poor customer support - Slow internet speed - Comcast HSI

Author	All Replies
rmk9785e join:2013-02-01 Stockton, CA	[Speed] Poor customer support - Slow internet speed Speed test indicates 2.3mbps download and 3.74mbps upload speed or worse (»www.speedtest.net/result/2477559747.png). I tried online chat support today with three different analysts. All of them claimed that they will be right back after diagnostics but never returned. These analysts do not demonstrate a high skill level and my issue is still unresolved. They were not willing to escalate my issues and were not able to solve on their own. Where do I go from here? Take my business to another provider?
	to forum · permalink · 2013-02-01 02:10:03 ·
Johkal Cool Cat Premium,MVM join:2002-11-13 Happy Valley kudos:5	More info is needed. Please review & answer applicable questions: »Comcast High Speed Internet FAQ »How To Get Help!
	to forum · permalink · 2013-02-01 06:54:38 ·
PeteC2 Got Mouse? Premium,MVM join:2002-01-20 Bristol, CT kudos:6 Reviews: ·Comcast ·AT&T Yahoo	reply to rmk9785e Unfortunately, the on-line chat support is the last place anyone should go for Comcast assistance. They are universally poor, to put it kindly. They have no ability to go past pre-determined "script" fixes, that often do not really fit the user's problem. Better to call up customer service, and then hang in there and get to tier 2 support. -- Deeds, not words
	to forum · permalink · 2013-02-01 08:18:51 ·

rjacks009 join:2013-01-23 Palmyra, MO	reply to rmk9785e Do you have a router? Is television services working for you? What is the make and model of modem you have? You will need to log on to check signal levels on diagnostics.
	to forum · permalink · 2013-02-05 14:56:48 ·

US Cable Support > Comcast HSI > [Speed] Poor customer support - Slow internet speed

[Speed] Poor customer support - Slow internet speed