http://www.dslreports.com/forum/Speed-Poor-customer-support-Slow-internet-speed-27967948 en Fri, 24 May 2013 21:46:09 EDT Fri, 24 May 2013 21:46:09 EDT http://www.dslreports.com/forum/Re-Speed-Poor-customer-support-Slow-internet-speed-27981696 http://www.dslreports.com/forum/Re-Speed-Poor-customer-support-Slow-internet-speed-27981696 Tue, 05 Feb 2013 14:56:48 EDT http://www.dslreports.com/forum/Re-Speed-Poor-customer-support-Slow-internet-speed-27968255 last place anyone should go for Comcast assistance. They are universally poor, to put it kindly. They have no ability to go past pre-determined "script" fixes, that often do not really fit the user's problem.

Better to call up customer service, and then hang in there and get to tier 2 support.
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Deeds, not words]]> http://www.dslreports.com/forum/Re-Speed-Poor-customer-support-Slow-internet-speed-27968255 Fri, 01 Feb 2013 08:18:51 EDT http://www.dslreports.com/forum/Re-Speed-Poor-customer-support-Slow-internet-speed-27968134
Please review & answer applicable questions: »Comcast High Speed Internet FAQ »How To Get Help!]]> http://www.dslreports.com/forum/Re-Speed-Poor-customer-support-Slow-internet-speed-27968134 Fri, 01 Feb 2013 06:54:38 EDT http://www.dslreports.com/forum/Speed-Poor-customer-support-Slow-internet-speed-27967948 www.speedtest.net/result/2477559747.png). I tried online chat support today with three different analysts. All of them claimed that they will be right back after diagnostics but never returned. These analysts do not demonstrate a high skill level and my issue is still unresolved. They were not willing to escalate my issues and were not able to solve on their own.

Where do I go from here? Take my business to another provider?]]> http://www.dslreports.com/forum/Speed-Poor-customer-support-Slow-internet-speed-27967948 Fri, 01 Feb 2013 02:10:03 EDT