reply to swingtrader
Re: AZ- DNS Servers Down? Up and down and up and down and up and down all night in NE Phoenix.
Now I'm on the phone with "support" who denies seeing a modem on my account even though I'm seeing a tiny little sliver of "up" at the moment. Doesn't matter which DNS I use if the modem is losing sync with the network and not coming back online. It's a Cisco DPQ3212 EMTA... have temporarily taken a phone line to do SOMETHING about reducing the gigantic bill for TV and internet.
I expect I will lose service completely during the call, the serial number of the device has been requested. "It's odd, you say you have internet but I have no modem listed on your account." This will not end well...
And it went downhill from there. While I was on hold I lost connectivity. "There is no internet modem on your account. I can fill out a form with your serial number or you can take the modem to a cox store." No dial tone on the phone line anymore either. Awesome support, leaving me worse off than I started!
As for my intermittent connectivity? "The modem was maybe picking that up via wifi."
She can fill out the form, whatever. Since the call my modem has now gone into a cycle of try to synch, then give up completely, try to synch... whatever. It's outta here on Saturday. Bye, COX.
I'll definitely be heading to the cox store on Saturday - with the EMTA, 3 cable cards and 3 tuning adapters. $160 per month for this garbage service and it ends here. Life will go on without cable.
CenturyLink has had a brand-new DSLAM a few hundred feet from my front door for the last year. Just ordered 40/20 service. And I know I'm trading one set of problems for perhaps a different set of problems.