| did they do upgrade to new A30 guide in pittsburgh area? I got home from work yesterday and anything beyond this morning was listed as tba. I got the a30 guide last week why would my guide reset again? I have r27 if that matters. |
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The Q
join:2008-06-26
Collegeville, PA | said by mikedz4:I got home from work yesterday and anything beyond this morning was listed as tba. I got the a30 guide last week why would my guide reset again? I have r27 if that matters.
You may have had r25 before. I still have r25. |
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andyrossPremium,MVM
join:2003-05-04
Schaumburg, IL | reply to mikedz4
I have noticed with A30 that sometimes the box does a soft reset, where it wipes the guide data and re-downloads the menus. It's not a hard reset like a reboot, but more like stopping and restarting the software. In the iGuide diagnostics, on the DB status page, it's listed as a 'purge'. I've found that once it does that, it keeps doing it every few hours. A full reboot will help, but I've seen it start doing it again after 5, 13, and 27 days. |
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| why couldn't they just skip a30 and go to the x1? |
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andyrossPremium,MVM
join:2003-05-04
Schaumburg, IL | Not all boxes support X1. Also, Comcast is pushing X1 as a premium product to new users only. |
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| well I need something here. Both of my anyroom boxes don't go past 10pm tonight on alot of channels and they reset YESTERDAY!!! |
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| said by mikedz4:well I need something here. Both of my anyroom boxes don't go past 10pm tonight on alot of channels and they reset YESTERDAY!!!
Oh My GOD! |
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| they shouldn't take OVER 24 hours to populate and they didn't even fully populate yesterday evening. |
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 beachintechThere's sand in my tool bagPremium
join:2008-01-06
kudos:5 | So power cycle one and see if it fixes it. Again, as we explained last time, if this was a system wide thing, it may take a while for your guide data to come back due to limited bandwidth. |
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 telcodad
join:2011-09-16
Lincroft, NJ
kudos:2 | reply to mikedz4
said by mikedz4:they shouldn't take OVER 24 hours to populate and they didn't even fully populate yesterday evening.
FYI - There is a thread in the Comcast Help and Support Forum from someone else in the Pittsburgh area also complaining about the guide (on their new DCX3501 DVR) now taking a very long time to re-populate:
DVR Channel Guide Loading Very slowly
»forums.comcast.com/t5/XfinityTV-···/1565105 |
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andyrossPremium,MVM
join:2003-05-04
Schaumburg, IL | I have found A30 is a bit weirder about updating after a reboot. It can take 24 hours before it starts to really fill in, and over a week to fully stabilize and settle down to the standard 9-11 days. Worse, I've been seeing it occasionally get into a purge mode where it wipes the data and basically does a soft restart, over and over every few hours. |
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