North York, ON
reply to jckelchl
Re: FTTN 25/10 and 50/10 with Fibe TV + Unlimited Bandwidth Ordered mine via online chat on Monday afternoon, online account is still showing old limit 24 hours later. Online chat with Bell again and they assure me that it is in my plan. But due to the overwhelming response they have for the unlimited bandwidth, it will be 3-4 days before the online account is updated. I was told by the chat agent that I will not be charged for going over the limit. I had both chats emailed to me for the record.
With the limit fast approaching I went the Direct Support forum to ask there. Bell_Darryl assured my account is set to unlimited bandwidth on their system and he has confirmed that with his colleague who deals with these things. I even have the case number for that investigation. Again there is a system issue that is preventing the online account access to update properly. I was told the extra usage charge will not appear in my bill. If they show up, I can message Bell_Darryl and he will credit/fix it for me.
I don't have Bell TV so I have to pay $30. Not an issue since all of us at home can download all we want and never have to worry.