How to transfer with no down time (TSI to Start)? -

Author	All Replies
mlord join:2006-11-05 Nepean, ON kudos:10	reply to koolin Re: How to transfer with no down time (TSI to Start)? Mmm.. site did something weird on me just now, and there's no "Delete Post" button.
	to forum · permalink · 2013-02-03 12:33:17 ·

mlord join:2006-11-05 Nepean, ON kudos:10 Reviews: ·Start Communicat.. ·TekSavvy Cable ·TekSavvy DSL	reply to jmck said by jmck: ok so Rogers doesn't do any 'moves' on the weekend. ... Start really should be warning people about this, what a waste of a weekend. Wow, no kidding. That's the first slip-up we've seen for Start.ca thus far. Bummer.
	to forum · permalink · 2013-02-03 12:36:13 ·
jmck formerly 'shaded' join:2010-10-02 Ottawa, ON Reviews: ·TekSavvy DSL ·Start Communicat..	and of course after making that whiny post, i'm now getting an IP from Start. doesn't really change the fact that TPIAs aren't able to escalate anything to Rogers on the weekends tho. Others should likely avoid a weekend/Friday activation since it can't be escalated and fixed with Rogers until Monday if you are going to use the same modem from your existing provider.
	to forum · permalink · 2013-02-03 13:47:57 ·
Gered join:2012-11-09 Canada	reply to koolin Ah, I guess the weekend-thing is why I'm still getting an IP from TSI when my disconnection date with them was yesterday, heh. Maybe something will happen tomorrow then.
	to forum · permalink · 2013-02-03 14:21:36 ·
mlord join:2006-11-05 Nepean, ON kudos:10 1 edit	reply to jmck My buddy who's switching this weekend saw his Teksavvy deactivated this morning (8-9am), and his Start.ca service only fired up a few minutes ago now (3pm).
	to forum · permalink · 2013-02-03 15:29:36 ·
ssherwood Premium join:2002-02-23 Toronto, ON Reviews: ·TekSavvy Cable	I got a call earlier this evening, and it seems that I was misinformed and that I will in fact likely have some downtime during my transfer. I really appreciate that Start called me to let me know that I should be prepared for 24-48 hours without Internet service. My past experience with the majors would have seen my install date come and go without a word to let me know. Of course, I'd rather avoid the downtime altogether if at all possible, but at least I know in advance and have the opportunity to make or change plans if needed. 1/2 kudo for the heads up ... I won't take any points away for the mixup... Just hope the new service is worth the hassle. -- SS
	to forum · permalink · 2013-02-03 23:21:54 ·
Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	said by ssherwood: I got a call earlier this evening, and it seems that I was misinformed and that I will in fact likely have some downtime during my transfer. I really appreciate that Start called me to let me know that I should be prepared for 24-48 hours without Internet service. My past experience with the majors would have seen my install date come and go without a word to let me know.... After all, they ARE called 'Start COMMUNICATIONS', eh ?!
	to forum · permalink · 2013-02-04 13:24:52 ·
rocca Start.ca Premium join:2008-11-16 London, ON kudos:12	reply to mlord said by mlord: said by koolin: I assume the rental of a Start modem so I can have TSI and Start at the same time, is also going to incur the $50 setup fee as well? No, so long as it is just for a couple of days of overlap. For TPIA to TPIA there is no overlap option, even for a couple days. Rogers/Cogeco to us no problem.
	to forum · permalink · 2013-02-04 14:00:25 ·
Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6 2 edits	said by rocca: For TPIA to TPIA there is no overlap option, even for a couple days. Rogers/Cogeco to us no problem. [OK, while this also does not affect me....) Just to be clear, are you saying ? : Rogers > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA) Cogeco > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA) TSI > START = Overlap NOT possible (TPIA to TPIA) regardless of how many modems we have Acanac > START = Overlap NOT possible (TPIA to TPIA) regardless of how many modems we have Would the same above rules hold true if someone (God forbid) was LEAVING Start ? And in all cases, a transfer IS possible if using the same wire as before, to avoid the $50 install fee ? (EVEN if an overlap is arranged wherever possible as above)
	to forum · permalink · 2013-02-04 14:49:26 ·
mlord join:2006-11-05 Nepean, ON kudos:10 Reviews: ·Start Communicat.. ·TekSavvy Cable ·TekSavvy DSL 1 edit	reply to rocca said by rocca: For TPIA to TPIA there is no overlap option, even for a couple days. Oh. Thanks for the correction. Could've sworn I saw an earlier post from you(?) or your staff(?) saying this might be possible. Oh well. Edit: Okay, not your staff, but this post from another member: »Re: Teksavvy to Start and then confirmed by you (Rocca) a couple of posts further down. My own experience, with two modems, and with start/cancel dates the same, is that I got a full day of overlapped service. Cheers
	to forum · permalink · 2013-02-04 14:58:36 ·
rocca Start.ca Premium join:2008-11-16 London, ON kudos:12	reply to Davesnothere said by Davesnothere: Just to be clear, are you saying : Rogers > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA) Cogeco > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA) TSI > START = Overlap NOT possible (TPIA to TPIA) Acanac > START = Overlap NOT possible (TPIA to TPIA) Would the same rules hold true if someone (God forbid) was LEAVING Start ? And in all cases, a transfer IS possible, to avoid the install fee ? (EVEN if an overlap is arranged wherever possible as above) Almost, assuming we're just talking about transfers here: Rogers/Cogeco > Start = Overlap is possible with same/different modem. TPIA > Start = Overlap may be possible, only with different modem. And I say 'may' because it all depends on how the 'losing TPIA' co-operates with sending in the disconnect to the cable company. The most difficult transfer is TPIA to TPIA with the same modem with an ISP that won't "push" the disconnect request in advance to the cable co (ie have a disconnect for end of month but customer wants to transfer mid-month but ISP won't send the disconnection until the end). Some ISP's have done this on request, some are less easy to work with. If they do push the disconnect then sometimes we can avoid an outage with a couple day overlap, however if they won't push the disconnect then it's generally 1 full day after when the ISP finally sends the disconnect, which seems to be the day after service is cancelled. Would be same Start > TPIA, but we'd push the disconnect on request no problem. All this will be moot as soon as the 'disconnect on customer behalf' legislation is actually implemented where the gaining ISP can act on the customers behalf, both for Incumbent > TPIA and TPIA > TPIA. No ETA on this yet though sadly. For people uber-concerned about smoothness until the above is implemented, the easiest type of transition is a new install with a new modem and you can overlap as little/much as you want -- however it's also the most expensive of course.
	to forum · permalink · 2013-02-04 15:04:34 ·
rocca Start.ca Premium join:2008-11-16 London, ON kudos:12	reply to mlord Sorry yes, my mistake - can do an overlap but not with the same modem.
	to forum · permalink · 2013-02-04 15:05:04 ·
mikee join:2012-12-21 Gloucester, ON	well i paid my teksavvy bill on Jan 24th so when do you think would be best to cancel and start your service? with little downtime as possible. downtime is not a huge concern and i dont plan to use a second modem because i can just connect to my friends router who lives right beside me but his internet isn't very good but it'll last until start works. any advice will be helpful. thanks.
	to forum · permalink · 2013-02-04 18:00:21 ·
MrK4 join:2008-08-05	reply to koolin Geez. I'm finally connected. Here is a timeline: Thursday: I'm told that it will be set up on Friday by 5pm. Friday: Not set up. Called, and late at ight they tell me that they'll look into it and get back to me. Saturday: I'm told it will be set up Monday by 5pm. Monday: 5pm rolls around, no internet. 5:20- Call, they say to give it some more time, and it should be working. Reset the modem a few times. 5:45- Call again, still not working. In the middle of the call, a tech shows up. 6:00- Person on the phone says that they don't know why a tech is there. Tech says they were told to come out. 6:20- Internet. Finally. That was far from smooth. Obligatory Speedtest: meh.
	to forum · permalink · 2013-02-04 18:38:26 ·
rocca Start.ca Premium join:2008-11-16 London, ON kudos:12	Can you PM me your account # or name? Thanks.
	to forum · permalink · 2013-02-04 19:47:21 ·
JCohen Premium join:2010-10-19 Nepean, ON kudos:3 Reviews: ·Start Communicat.. ·TekSavvy Cable ·Bell Fibe ·Rogers Hi-Speed	reply to MrK4 said by MrK4: Obligatory Speedtest: Retest using the Nexicom Toronto server.
	to forum · permalink · 2013-02-04 20:08:08 ·
MrK4 join:2008-08-05	said by JCohen: Retest using the Nexicom Toronto server. Here is the test.
	to forum · permalink · 2013-02-04 21:20:09 ·
ddasilva99 join:2007-02-20 Mississauga, ON	Two questions from a Teksavvy customer migrating to Start trying to reduce outage window to near 0 1) Does both modems (existing modem with Teksavvy and new modem from Start) have to be connected? I think I can swap my old modem with the new modem from Start on morning of activation right? 2) Any concerns with the DCM476 modem in general with Start services? Thanks, D
	to forum · permalink · 2013-02-06 16:16:14 ·
rocca Start.ca Premium join:2008-11-16 London, ON kudos:12	1) Correct, you can switch them. 2) No, provided it's the correct firmware. Thanks.
	to forum · permalink · 2013-02-06 16:20:09 ·
ddasilva99 join:2007-02-20 Mississauga, ON	Thanks for the prompt response Rocca
	to forum · permalink · 2013-02-06 16:20:55 ·

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Re: How to transfer with no down time (TSI to Start)?