said by CoxTech1:
That did happen in most cases however there are situations where the customer has a contract or the account is locked for perhaps a billing or other issue that would not have been updates automatically.
Gotcha, Everyone hears speed increase's, and they want it now, which is understandable. But have to realize, with big change's like this, problem's are to be expected. Good thing for these forum's, and the help of some of the cox guy's helping out here manually updating the people with troubled account's.