| reply to TSI Martin
Re: [OUTAGE REPORT] Feb 1st, 2013 3:20PM No best guess as to what kind of time frame this fix will take? 1-2 hours, 2-3 days, 4-8 hours, etc.
Would be nice to have some timeframe |
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| reply to TSI Martin
Cable is working fine just here. I know this effected part of east London. |
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| reply to TSI Outages
Any update?? |
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| reply to evil_gusgus
I'm located West London, near Oxford and Wonderland and it's definitely still an issue here. Some webpages work, some don't. The ones that do take forever to load and don't load 100% correctly. VOIP phone can't connect either. |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
 ·TekSavvy Cable
| reply to workman845
Well they're not basic off the shelf routers you can pick up at your local Canada Computers.
Not sure what make and models TekSavvy is using at their POIs, but I used Cisco's ISR 2800s while studying at Fanshawe, they're pretty complex. And it depends on what TekSavvy's procedure is for replacing a down router is. There's many different ways of dealing with it. At the very least a fresh router will need be re-flashed with a backup configuration of the downed router. And double checked it wont ruin things if connected to the network. You don't just plug in a new router, flash it and hope for the best.
Rogers had downtime for a few days a week or two back, even they sometimes incur some pretty bad setbacks. |
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| reply to workman845
The same here on Horton St. |
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| reply to workman845
Also Wonderland and Oxford, still down. |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to TSI Outages
We've been attempting to get an update from Rogers every hour.
We still have nothing to report.
Martin |
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| reply to TSI Outages
Located at Commissioners West of Wonderland. Been having issues since 2PM. Changing to google or opendns does not appear to help. Everything loads extremely slow.
Speed test from Teksavvy reports 28.5 down and 0.98 up which is strange.
Any ETA ? |
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| reply to TypeS
Obviously their not home routers. But I'm hoping they're not just putting in an order to Cisco now. You would think they'd have replacements setup in place at least close to as convenient as driving up to Canada Computers. |
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| reply to TSI Outages
Sarnia/Wonderland still down. |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
·TekSavvy Cable
| reply to workman845
It'd be ideal to have replacements at every location there is any networking equipment but ideal is not always attainable when balancing revenue and cost.
TSI Martin's latest post seems to imply Rogers has role to play in getting the downed router back up or replaced. Probably the equipment is housed in property owned by Rogers, meaning its Rogers rules as to how & when.
Not to mention, the weather is atrocious today if anything needs to be delivered any significant distance. |
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Reviews:
 ·WIND Mobile
·TekSavvy Cable
 ·TekSavvy DSL
| reply to TSI Martin
said by TSI Martin:Just to make sure everyone is clear on this.
This is a Cable only issue. The issue is specifically in London, ON.
If you are not part of London or surrounding areas, then you shouldn't be affected by this. If you are on DSL, you should definitely not be affected by this.
If you are experiencing some kind of issue, please feel free to post in the » TekSavvy Direct forum or call in & we'll gladly take a look at your situation.
Thanks,
Martin
PS> Still no updates/ETA
FYI,
I am in London. I can ping 8.8.8.8 but when I try to use it as a dns server it doesn't work. |
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| reply to workman845
Over 5 hrs now. Still no update other then "Rogers hasn't updated us" |
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| i can't even access GMail........pissed |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to londoner1
said by londoner1:Over 5 hrs now. Still no update other then "Rogers hasn't updated us"
That would be correct. |
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| reply to TSI Outages
Are there any issues in Ottawa? I am really finding the speeds really slow since this afternoon and pages are taking 5-10 seconds to load. |
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| reply to TypeS
said by TypeS:Rogers had downtime for a few days a week or two back, even they sometimes incur some pretty bad setbacks.
I'd like to know if this is a few hour setback or a few day setback not just "ASAP." If I had known this was a 4+ hour setback 4 hours ago I would have scheduled accordingly and probably taken a nap. |
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| reply to TSI Martin
Still working for me (In London) South Highbury Area.
Some websites are slow others are normal.
Netflix has been streaming all night no problem. |
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| reply to FireFlyFini
Use the direct forum if you're having issues. This is about London, ON and only London, ON. |
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