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lazyndrunk

join:2002-02-03
Gilbert, AZ
reply to CoxTech1

Re: [AZ] Speed Increase 01/31/13

I'm using a 6180. Not sure why my account would be locked. Is this something you can fix CoxTech1 or should I be calling customer support? Please tell me I don't have to call customer support.



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76

If you're under a contract or a promotional rate of any kind that would be lost if I do it which may be why it never got changed in the first place. For that reason I would call into our account services department and ask if you're account has the Premier service code or the Premier D3 service code and switch it if necessary.