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TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable
reply to TSI Outages

Re: [OUTAGE REPORT] Feb 1st, 2013 3:20PM

Likewise, just spent the past hour doing my troubleshooting, collecting results and just made a post in the direct support forums. Accessing anything was super slow (speeds is fine, once you access anything).

@Londoner1, even with redundancy, when a router fails, it can still take time for failover measures to take over depending on how it's set up. One would hope TekSavvy is using something like an HSRP protocol (cisco's, GLBP, VRRP) to have a backup router ready to take over . An expensive measure though, require 2x the equipment anywhere you want to implement it.

Hope it gets fixed soon, already got family complaining at me lol.


londoner1

join:2007-04-26
London, ON
Reviews:
·Start Communicat..
·TekSavvy Cable

Agreed on the fix. Fail over is for sure an expensive aspect and you can literally go on and on and on spending $. It's always a trade off but I would hope that with the centralized aspect of an aggregated poi that indeed some of the wish list by the IT / Network infrastructure groups can be met.

That should overall add to the robustness of the service