Topic 'Re: How to transfer with no down time (TSI to Start)?' in forum 'Start Communications users forum' - dslreports.com http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27969264 en Mon, 20 May 2013 12:12:30 EDT Mon, 20 May 2013 12:12:30 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27985747 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27985747 Wed, 06 Feb 2013 16:20:55 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27985741
2) No, provided it's the correct firmware.

Thanks.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27985741 Wed, 06 Feb 2013 16:20:09 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27985725
1) Does both modems (existing modem with Teksavvy and new modem from Start) have to be connected? I think I can swap my old modem with the new modem from Start on morning of activation right?

2) Any concerns with the DCM476 modem in general with Start services?

Thanks,
D]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27985725 Wed, 06 Feb 2013 16:16:14 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979579 said by JCohen:

Retest using the Nexicom Toronto server.

[att=1]

Here is the test.
]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979579 Mon, 04 Feb 2013 21:20:09 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979345 said by MrK4:

Obligatory Speedtest:

Retest using the Nexicom Toronto server.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979345 Mon, 04 Feb 2013 20:08:08 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979270 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979270 Mon, 04 Feb 2013 19:47:21 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979026
Thursday: I'm told that it will be set up on Friday by 5pm.
Friday: Not set up. Called, and late at ight they tell me that they'll look into it and get back to me.
Saturday: I'm told it will be set up Monday by 5pm.

Monday: 5pm rolls around, no internet.

5:20- Call, they say to give it some more time, and it should be working. Reset the modem a few times.

5:45- Call again, still not working. In the middle of the call, a tech shows up.

6:00- Person on the phone says that they don't know why a tech is there. Tech says they were told to come out.

6:20- Internet. Finally.

That was far from smooth.

Obligatory Speedtest:


meh. ]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27979026 Mon, 04 Feb 2013 18:38:26 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978883 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978883 Mon, 04 Feb 2013 18:00:21 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978232 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978232 Mon, 04 Feb 2013 15:05:04 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978229 said by Davesnothere:

Just to be clear, are you saying :

Rogers > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA)
Cogeco > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA)
TSI > START = Overlap NOT possible (TPIA to TPIA)
Acanac > START = Overlap NOT possible (TPIA to TPIA)

Would the same rules hold true if someone (God forbid) was LEAVING Start ? :o

And in all cases, a transfer IS possible, to avoid the install fee ? (EVEN if an overlap is arranged wherever possible as above)

Almost, assuming we're just talking about transfers here:

Rogers/Cogeco > Start = Overlap is possible with same/different modem.

TPIA > Start = Overlap may be possible, only with different modem. And I say 'may' because it all depends on how the 'losing TPIA' co-operates with sending in the disconnect to the cable company.

The most difficult transfer is TPIA to TPIA with the same modem with an ISP that won't "push" the disconnect request in advance to the cable co (ie have a disconnect for end of month but customer wants to transfer mid-month but ISP won't send the disconnection until the end). Some ISP's have done this on request, some are less easy to work with. If they do push the disconnect then sometimes we can avoid an outage with a couple day overlap, however if they won't push the disconnect then it's generally 1 full day after when the ISP finally sends the disconnect, which seems to be the day after service is cancelled.

Would be same Start > TPIA, but we'd push the disconnect on request no problem.

All this will be moot as soon as the 'disconnect on customer behalf' legislation is actually implemented where the gaining ISP can act on the customers behalf, both for Incumbent > TPIA and TPIA > TPIA. No ETA on this yet though sadly.

For people uber-concerned about smoothness until the above is implemented, the easiest type of transition is a new install with a new modem and you can overlap as little/much as you want -- however it's also the most expensive of course. :)]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978229 Mon, 04 Feb 2013 15:04:34 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978190 said by rocca:

For TPIA to TPIA there is no overlap option, even for a couple days.

Oh. Thanks for the correction. Could've sworn I saw an earlier post from you(?) or your staff(?) saying this might be possible. Oh well.

Edit: Okay, not your staff, but this post from another member: »Re: Teksavvy to Start and then confirmed by you (Rocca) a couple of posts further down.

My own experience, with two modems, and with start/cancel dates the same, is that I got a full day of overlapped service.

Cheers]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978190 Mon, 04 Feb 2013 14:58:36 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978143 said by rocca:

For TPIA to TPIA there is no overlap option, even for a couple days. Rogers/Cogeco to us no problem.

 
[OK, while this also does not affect me....)

Just to be clear, are you saying ? :

Rogers > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA)
Cogeco > START = Overlap IS possible if have 2nd modem (Incumbent to TPIA)
TSI > START = Overlap NOT possible (TPIA to TPIA) regardless of how many modems we have
Acanac > START = Overlap NOT possible (TPIA to TPIA) regardless of how many modems we have

Would the same above rules hold true if someone (God forbid) was LEAVING Start ? :o

And in all cases, a transfer IS possible if using the same wire as before, to avoid the $50 install fee ? (EVEN if an overlap is arranged wherever possible as above)]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27978143 Mon, 04 Feb 2013 14:49:26 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27977961 said by mlord:

said by koolin:

I assume the rental of a Start modem so I can have TSI and Start at the same time, is also going to incur the $50 setup fee as well?

No, so long as it is just for a couple of days of overlap.

For TPIA to TPIA there is no overlap option, even for a couple days. Rogers/Cogeco to us no problem.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27977961 Mon, 04 Feb 2013 14:00:25 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27977813 said by ssherwood:

I got a call earlier this evening, and it seems that I was misinformed and that I will in fact likely have some downtime during my transfer.

I really appreciate that Start called me to let me know that I should be prepared for 24-48 hours without Internet service. My past experience with the majors would have seen my install date come and go without a word to let me know....

 
After all, they ARE called 'Start COMMUNICATIONS', eh ?! ;)]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27977813 Mon, 04 Feb 2013 13:24:52 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27976452
I really appreciate that Start called me to let me know that I should be prepared for 24-48 hours without Internet service. My past experience with the majors would have seen my install date come and go without a word to let me know.

Of course, I'd rather avoid the downtime altogether if at all possible, but at least I know in advance and have the opportunity to make or change plans if needed.

1/2 kudo for the heads up ... I won't take any points away for the mixup... Just hope the new service is worth the hassle.

-- SS]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27976452 Sun, 03 Feb 2013 23:21:54 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27975120 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27975120 Sun, 03 Feb 2013 15:29:36 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974956 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974956 Sun, 03 Feb 2013 14:21:36 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974869
Others should likely avoid a weekend/Friday activation since it can't be escalated and fixed with Rogers until Monday if you are going to use the same modem from your existing provider.

]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974869 Sun, 03 Feb 2013 13:47:57 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974643 said by jmck:

ok so Rogers doesn't do any 'moves' on the weekend.
...
Start really should be warning people about this, what a waste of a weekend.

Wow, no kidding. That's the first slip-up we've seen for Start.ca thus far.
Bummer.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974643 Sun, 03 Feb 2013 12:36:13 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974635 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974635 Sun, 03 Feb 2013 12:33:17 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974634 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974634 Sun, 03 Feb 2013 12:33:01 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974633 said by koolin:

I assume the rental of a Start modem so I can have TSI and Start at the same time, is also going to incur the $50 setup fee as well?

No, so long as it is just for a couple of days of overlap.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974633 Sun, 03 Feb 2013 12:32:39 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974594
I assume the rental of a Start modem so I can have TSI and Start at the same time, is also going to incur the $50 setup fee as well? Won't at some point I have to do a swap anyway if I want to get rid of the rental and possibly be screwed at that point?]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974594 Sun, 03 Feb 2013 12:15:55 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974550
Start really should be warning people about this, what a waste of a weekend.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974550 Sun, 03 Feb 2013 11:57:40 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974240 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27974240 Sun, 03 Feb 2013 09:16:44 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27973800
And schedule it all for near the end of the calendar month -- cable is billed by calendar month, so things will be simpler and possibly cheaper that way.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27973800 Sat, 02 Feb 2013 23:32:30 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27973217
1) get cancellation date from teksavvy
2) switch to START with rental modem option on cancellation date
3) after a month, return rental modem and switch to old modem]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27973217 Sat, 02 Feb 2013 19:02:02 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27973032
Anyway, yeah, today was/is supposed to be my disconnection day from TSI, but it hasn't gone down yet. Modem went out a few times for about 5 minutes each time earlier today but then came back each time with the same IP. *shrug* We'll see I guess.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27973032 Sat, 02 Feb 2013 17:45:55 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972861 http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972861 Sat, 02 Feb 2013 16:39:54 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972807
i knew there was the potential for a 1 day downtime, but it's gone beyond that now, for those doing the same going forward i'd look at getting a second modem for sure until Rogers can speed up the process.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972807 Sat, 02 Feb 2013 16:19:15 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972607 Rocca is following this thread?
If he is, then here's a question for him:

Now that my Teksavvy modem/account is no longer active, how soon can this modem be re-used for Start.ca service by another (new) customer?

If "more or less right away" is the answer, then I could offer this as a loaner to some other Teksavvy refuge who wants to overlap a transfer of service (as being discussed in this thread).

Thanks.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972607 Sat, 02 Feb 2013 14:41:04 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972308 said by MrK4:

....Lesson: Be prepared for a few days without Internet, regardless of what you're told.

 
Unfortunately this may be true in more cases than we would prefer.

Therefive, regardless of the names of the 2 cable ISPs, the bottom line is :

Do NOT be too thrifty/cheap about the process, as you are likely also saving the $50 install fee.

(1) Follow advice in my earlier post.

(2) Run 2 modems, one for each provider.

(3) Overlap and pay for the 2 services, at least for a few days.

(4) Test, compare, cautiously smile, look over both shoulders and then back again, wipe brow. :)

(5) Continue with your life.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972308 Sat, 02 Feb 2013 12:33:17 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972271
I called at around 10am and was told it should start working later today and that they'd call me to let me know to reboot the modem.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27972271 Sat, 02 Feb 2013 12:17:30 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27971967
Lesson: Be prepared for a few days without Internet, regardless of what you're told. ]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27971967 Sat, 02 Feb 2013 10:08:50 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27971363 said by mlord:

No setup fee -- it's still just a transfer of service. Cancellation date for old ISP same as beginning date with Start.ca, results in a full day of overlap when done with two modems.

I read elsewhere here that the overlap period can be arranged to be a few days if desired.

 
I believe this to be true too.

When I started with START last April (directly from Cogeco in Cogeco-Land, though), we had 2 modems registered, one with each provider, for something like 2 or 3 days.

Of course, being a guinea pig at that time, it felt right to do that.

My transfer was free, and all went well on the day that START started me up, though there had been some pre-logistics kinks to iron out for the first few of us.

I was able to swap modems, just power it down and the other one up, and sometimes also power cycle the router, IIRC, and a couple of minutes later could be running on the opposite provider.

The main trick seems to be that your modem for START should COME from START - that way, THEY have the MAC address and serial number in advance of sending the beast to you, to give to Rogers or Cogeco in advance of you receiving it.

That way, everyone ELSE is ready by the time that YOU are. :)

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.

]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27971363 Fri, 01 Feb 2013 23:57:17 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27971312 said by koolin:

mlord's way of doing it is probably the only way to for sure have no downtime, but I guess you then incur the setup fee and need the spare modem.

No setup fee -- it's still just a transfer of service. Cancellation date for old ISP same as beginning date with Start.ca, results in a full day of overlap when done with two modems. I read elsewhere here that the overlap period can be arranged to be a few days if desired.

Cheers]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27971312 Fri, 01 Feb 2013 23:34:15 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27970497 said by koolin:

mlord's way of doing it is probably the only way to for sure have no downtime, but I guess you then incur the setup fee and need the spare modem.

I don't think that it matters if you do it the same way as mlord because as long as you have an active internet connection already with a cable ISP you can say that you are doing a transfer and be able to save the $50.

See www.dslreports.com/forum/r27963157-Switching-from-Cogeco-to-Start-other-Cogeco-services-active]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27970497 Fri, 01 Feb 2013 18:47:04 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27970335
said by ssherwood:

Sure :

First, call Start and verify with them that your target date is OK. It needs to be at least 10 business days away from the day you call in to make your arrangements.

Then:

1) Call into TSI Support and let them know that you want to cancel *and* transfer your service to another provider.
2) Provide TSI your cancel/transfer date. (must be at least 10 business days away - so for me that was Feb.15 as today is Feb.1)
3) Ask that TSI "push" the cancellation request immediately.
4) Get TSI's confirmation number. (I also received an email with this number from TSI)
5) Ask for the Rogers Ticket # associated with the cancellation request.
6) Thank the nice TSI person for their kind help and wonderful service over the years.

Now call back Start and order your new service.

1) Make sure you tell them that you are transferring if you had cable service before. (saves you a $50 install fee)
2) If you are using your own modem, you will need to provide your "Customer Serial #" which is different from what you will find in the modem's GUI. Check your box/sticker for this info. You will also need to provide them your HFC MAC address for the modem.
3) Provide your TSI cancellation number
4) Provide your Rogers ticket number
5) Wait patiently for the 10 business days to pass
6) ENJOY extra Mbps!

-- SS

mlord's way of doing it is probably the only way to for sure have no downtime, but I guess you then incur the setup fee and need the spare modem. ]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27970335 Fri, 01 Feb 2013 17:53:23 EDT Re: How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27969293
you can rent a modem off start for a month or so or buy another and sell your TSI modem after the move is done.]]> http://www.dslreports.com/forum/Re-How-to-transfer-with-no-down-time-TSI-to-Start-27969293 Fri, 01 Feb 2013 13:15:21 EDT How to transfer with no down time (TSI to Start)? http://www.dslreports.com/forum/How-to-transfer-with-no-down-time-TSI-to-Start-27969264
I currently only have a Motorola SB6120 (1.0.6.1).

Best way with no down time at the least cost!]]> http://www.dslreports.com/forum/How-to-transfer-with-no-down-time-TSI-to-Start-27969264 Fri, 01 Feb 2013 13:06:37 EDT