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Foggy

@telus.net

[BC] Today - usage cut in half - 28 Days Later a $5 increase

'As of March 2013, we are changing our rates for TELUS and Optik High Speed Internet services to existing customers. Your new rate will be reflected on your March bill.

'For details on how your TELUS or Optik High Speed Internet service rate will change, reference the message included on the last page of your February bill.'

'For an electronic copy of your bill, log in to your TELUS Home Services account and select Download/Print on your TELUS e.Bill page.'


»telus.com/content/help/customer-···e-change
__________
My February PDF bill isn't ready for download yet.

I phoned TELUS, mentioned that today my usage was being cut in half (which she confirmed), and asked what my new increase would be.

The agent had to check with the help desk but came back and said that the new increase for TELUS High-Speed would be $5 a month.
__________
Here's what I received on my TELUS bill only seven months ago:

'TELUS High Speed Internet Rate Change'

'Effective June 12, 2012, the regular monthly rate for TELUS High Speed Internet service will increase by $3 per month.'

__________

And now they come out with a new $5 increase announcement on the same day that they cut my High Speed Turbo 25 usage in half?

They have more balls than brains, that's for sure.
__________

Oh lookie here.

They are STILL advertising High Speed Turbo 25 - 500 GB/month Usage even though the agent I spoke with confirmed that starting today the usage is being cut in half.

Talk about sucking in new customers.

»www.telus.com/content/internet/high-speed/


karmagolden

@telus.net
I haven't called in yet, but I came across the same thing tonight on mytelus.ca account. I thought Telus was learning to treat their customers more respectfully, but I see the passive aggressive approach is way to go now- hook in the customer to a 3 year deal with 6months of discounted services and then slap them and their budgets with sudden increases on 2 out of 3 of the services. $5 on internet and $3 on the essentials package. So, within the first year of signing up with Telus, I am already facing a $48 increase. That's really fair when locked into a 3 year deal. I am a sucker to expect transparency. What was I thinking? All those cute little animals got to me.... those rats!


SnakeG

@shawcable.net
You sure that doesn't breach the contract?

If your cell provider jumped the price on you like that, it would make your contract null and void.

Review the wording on that contract you signed.


anon189

@telus.com
Most internet customers on Telus are on month to month, so no contract.
Shaw has done this over and over again....so not sure why there is such a n outcry.
Shaw was just not that up-front with their price increases.
Telus instead is and is Iinforming their customer.

WhosTheBosch

join:2009-12-02
reply to Foggy
The Optik 50 Internet package is going to be $80. Shaw's 50 package is $75 and their 100mb is $85. I don't know why Telus would consider theirs is $5 more than Shaws. Spending an extra $5 to get 100mb instead of 50mb seems like a no brainer!

I wonder if all of these changes have anything to do with the new corporate ownership structure and one class of shares?

Mindman

join:2012-12-10
Merritt, BC
Probably due to the upload. and with shaw you never usually get your full 100mb speed as it shares with the neighborhood if i remember correctly.


jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4
Reviews:
·TELUS
·Shaw
Your right.




At 10PM Never get peak speeds EVER.


pfak
Premium
join:2002-12-29
Vancouver, BC
reply to anon189
said by anon189 :

Most internet customers on Telus are on month to month, so no contract.
Shaw has done this over and over again....so not sure why there is such a n outcry.
Shaw was just not that up-front with their price increases.
Telus instead is and is Iinforming their customer.

Shaw does it once a year, I've been with TELUS less than 7 months and this will be the 3rd increase I've had.
--
The more I C, the less I see.


someshawguy

@shawcable.net
reply to WhosTheBosch
i hope you catch my drift here...

Telus and Shaw does not want netflix users..


anno189

@telus.net
reply to pfak
Shaw usually increases twice a year, maybe not last year.
(just googled it: Shaw increased the prices for Broadband internet by $5 per month on March 14,2012)
They just NEVER tell you about it.
Only when you get your bill you will see it.

TELUS at least is upfront and posts this increase on their website and on the bills ahead of time.

SHAW HS 10 is $50 per month
TELUS Optik 15 is $50 per month soon, up from $42 (bundled with TV)

So 10 Mbits shared or 15 Mbits from TELUS?
Not sure which one would be more attractive?
Lets not compare intro rates here!


Exand

join:2001-10-28
Canada
reply to Foggy
Whatever happened to the TV Rate Protection Plan anyway? I remember I didn't get the price increase back in April 2011 because of that (granted I had to sign a 3 year contract to get it).

TELUS TV and High Speed Internet Rate Change
Effective April 1, 2011 the regular monthly rate for The Essentials will increase by $3/month. Since you are in a TV Rate Protection Plan, you will not be affected by this increase until your term expires.

I did get hit with this:

Optik TV price change
Starting July 10, 2012, the price fo Optik TV theme packs will increase to $9 per month.

And this:

Optik TV rate change
Effective Nov. 18, 2012, the regular monthly rate for individually ordered channels will increase from $3/month to $4/month. For a complete list of individual channels, please visit telus.com/optiktv

And this annoyed me since it's a channel I watch (least they could do is throw in an extra channel for that package to replace Spike):

Spike TV channel discontinued
As of Feb. 28, 2013 Spike TV on channel 150 will no longer be available on Optik TV. All other channels in the Adventure theme pack remain unchanged.

And now we're going to be hit with this in March? ($4 increase)

As of March 2013, we're changing our rates for Optik TV services to existing customers. Your new rate will be reflected on your March bill.

Our new regular monthly rates are as follows:

- Essentials will increase to $34/month ($29/month in a TELUS home services bundle)
- Medium choice combo will increase to $73/month ($68/month in a TELUS home services bundle). Customers who subscribed to the Medium choice combo prior to November 2012 will see an increase to $69/month ($64/month in a TELUS home services bundle).
- Large TV combo will increase to $84/month ($79/month in a TELUS home services bundle)
- All-in combo will increase to $140/month ($135/month in a TELUS home services bundle)

Also ouch if the price increase really is $5 for Internet with the dropped caps since we got hit with the price increase in 2011 and this a little over 6 months ago :|

Also, effective April 1, 2011 the regular monthly rate for TELUS Internet service will increase by $2/month.

TELUS High Speed Internet Rate Change
Effective June 12, 2012, the regular monthly rate for TELUS High Speed Internet service will increase by $3 per month.

I get Telus is a business and I understand they can raise prices / want to make money, but I'd wish they'd throw us a bone once in a while here. :|

Gardener
Premium
join:2006-10-19
Burnaby, BC
Reviews:
·TELUS
reply to Foggy
The rates will continue to rise until too many customers say "Enough!" and leave; this will take a while since most of us consider fast internet service to be highly desirable and will put up with constant rate increases well in excess of inflation. ISPs have us by the short and curlies; it's not just Telus.

So now we have usage cut 50% and price increases of 6% per year. Ever feel you are being milked?

zod5000

join:2003-10-21
Victoria, BC
Reviews:
·Shaw
said by Gardener:

The rates will continue to rise until too many customers say "Enough!" and leave; this will take a while since most of us consider fast internet service to be highly desirable and will put up with constant rate increases well in excess of inflation. ISPs have us by the short and curlies; it's not just Telus.

So now we have usage cut 50% and price increases of 6% per year. Ever feel you are being milked?

Shaw/Telus over the past year seem to have completely stopped competing. The both have been raising prices rapidly.

Shaw for a while seemed to try to compete with Telus' intro packages then they gave up (probably because people will alternate providers to keep the lower rates). Once Shaw gave up, Telus gave up. If you look past Telus intro deals, their pricing isn't much different than shaw's (and vice versa). TV/Internet is getting expensive in Western Canada.


rustydusty

join:2009-09-29
Red Deer, AB
reply to Foggy
Honestly, cost of living in a whole keeps going up a consistent rate. Wages however, don't seem to be increasing to keep up with the increase of living. Slowly we really are becoming to have less in the bank after bills.


Exand

join:2001-10-28
Canada
reply to Gardener
said by Gardener:

Ever feel you are being milked?




Naaaaw, not at all.


Ayzee

join:2010-03-26
canada
I lol'd.

Well done. Did you use MS Paint to make that? Not bad at all.

zod5000

join:2003-10-21
Victoria, BC
Reviews:
·Shaw
reply to rustydusty
said by rustydusty:

Honestly, cost of living in a whole keeps going up a consistent rate. Wages however, don't seem to be increasing to keep up with the increase of living. Slowly we really are becoming to have less in the bank after bills.

I would imagine the TV industry is going to go through some massive changes in the next 10 years (or face some pretty serious problems).

I've posted it before but the price increases on TV aren't only from your provider. Because ratings are down, Ad revenue is down. To make up for it channels are charging higher carriage fees (the fees your provider has to pay for permission to air the channel). They also negotiate stuff carriage terms. IE to have this awesome channel you have to bundle it with these crappy channels, so we can collected carriage fees on all of the channels.

Ad's used to bring in huge revenue and they're now trying to pass it on to the subscriber. It's going to be a downward spiral. The more they increase fees, the more people will cut the cord and seek internet alternatives, and they'll have to raise fees even more.

I would imagine at some point the TV industry is going to have to adjust. IE trim the fat. 200 channels isn't really cost effective when most people have 20 or less that the watch with any kind of regularity. People will only pay for TV drowning in commercials for so long.

Either the TV industry adapts, or everything moves online, making the Internet bill the sole source of revenue for providers.

Kruisey

join:2006-12-30
Vancouver, BC
I have to agree with you because more and more I use internet .
There are too many channels on TV with many we pay for and never watch.
As you say 'TV industry will have to adjust'


Exand

join:2001-10-28
Canada
reply to Ayzee
said by Ayzee:

Did you use MS Paint to make that? Not bad at all.

Nah, just quickly altered an image that popped up on google image for "milking" in photoshop lol.

said by zod5000:

Either the TV industry adapts, or everything moves online, making the Internet bill the sole source of revenue for providers.

Yes and unfortunately Telus is still clinging to their TV subscription system which is why we're faced with yet another increase in Internet rates + increased TV rates + bandwidth halving. I can live with increased rates however much I dislike it, but bandwidth halving just means internet usage gets halved too so nobody wins in the long run because now I'm simply going to be dropping Optik TV when my contract is up.

pb2k

join:2005-05-30
Calgary, AB
kudos:1
Reviews:
·TELUS
reply to Exand
4th quarter results should be out today, but the first 3 quarters of 2012 came in just shy of 1.5Billion for capital expenditures (wireline and wireless) on revenues of 8 billion.

We may still be getting milked, but at least a good chunck is being re-invested in capx

zod5000

join:2003-10-21
Victoria, BC
Reviews:
·Shaw
reply to Exand
said by Exand:

said by Ayzee:

Did you use MS Paint to make that? Not bad at all.

Nah, just quickly altered an image that popped up on google image for "milking" in photoshop lol.

said by zod5000:

Either the TV industry adapts, or everything moves online, making the Internet bill the sole source of revenue for providers.

Yes and unfortunately Telus is still clinging to their TV subscription system which is why we're faced with yet another increase in Internet rates + increased TV rates + bandwidth halving. I can live with increased rates however much I dislike it, but bandwidth halving just means internet usage gets halved too so nobody wins in the long run because now I'm simply going to be dropping Optik TV when my contract is up.

true, but if Shaw is any kind of indication the trend is now to charge premiums for packages with large amounts of bandwidth.

I do wonder how much of a monthly cable bill goes to carriage/fees infrastructure and how much is profit. If it's only $20 per sub or something like that, I'm sure the providers have no problem selling more expensive packages.

It's moderately clever because bulk bandwidth isn't too expensive. If their profit margin on cable is an average of $20 sub, and they charge different tiers of bandwidth usage (which you would need if you streamed all your video in HD) they'd make up that $20 on the internet.

This has me thinking too hard... lol. but shows the TV companies have plans to deal with the transition from cable to internet.

If I was going to go Internet only and was worried about caps I might try out TekSavvy's DSL offering as they seem to have an unlimited package in the west (although top speed is only 25mbps, I would image they would get access to 50mbps eventually).


Exand

join:2001-10-28
Canada
said by pb2k:

We may still be getting milked, but at least a good chunck is being re-invested in capx

Isn't most of that expenditure in LTE / cell service though? I don't have cell service with Telus so depending on where that expenditure is going, it won't benefit me as an internet / tv customer.

said by zod5000:

true, but if Shaw is any kind of indication the trend is now to charge premiums for packages with large amounts of bandwidth.

...snip...

If I was going to go Internet only and was worried about caps I might try out TekSavvy's DSL offering as they seem to have an unlimited package in the west (although top speed is only 25mbps, I would image they would get access to 50mbps eventually).

I could have swallowed an Optik25 with the same bandwidth + slightly increased rate and a "premium package" Optik50 with higher cap + higher rate, but what they're doing now feels like a bump-prices-up-before-a-sale-to-make-sale-prices-seem-lower tactic that some retail stores use.

I had a chat with a TekSavvy sales rep (not a fan of the company from past experience but I wanted to explore my options) and their unlimited DSL has unlimited usage only between 2am -> 8am. Their unlimited cable service is different though. But cable to my building takes my latency from ~5ms on Telus to ~25ms on Shaw so that's not an option for me as I game online frequently.

Arthur Dent

join:2011-01-27
Calgary, AB

said by Exand See Profile
I had a chat with a TekSavvy sales rep (not a fan of the company from past experience but I wanted to explore my options) and their unlimited DSL has unlimited usage only between 2am -> 8am. Their unlimited cable service is different though. But cable to my building takes my latency from ~5ms on Telus to ~25ms on Shaw so that's not an option for me as I game online frequently.
[/BQUOTE :

That is not correct. Teksavvy's unlimited package is unlimited at all times. It is their lower tier, limited DSL package that has unlimited usage during the 2-8AM period (actually a bonus).
Unless it is different in your location, but I don't beleive so. I think you just misunderstood the sales rep or he was confused.



StarBuck_

@66.119.191.x
reply to Exand
That's odd as I asked the exact same question about unlimited DSl and was told unlimited was 24hr unlimited and the regular limited account was unlimited between those hours. I asked again to be sure and was told the same thing..... ?

Matters not to me , as while my wife is forcing me to keep Optik tv, ( For now, until I show her to power of Netflix US and/or Sickbeard) I will switch to cable for unlimited internet.

I had to laugh when Telus told me that they've had an increase in sales and good feedback since they announced the changes .. that and if I was unhappy I could always move to new provider.
I did question how they could judge it in a positive light considering they are still advertising 500GB on various webpages...
Telus simply don't want to keep customers.


Exand

join:2001-10-28
Canada
reply to Arthur Dent
said by Arthur Dent:

Unless it is different in your location, but I don't beleive so. I think you just misunderstood the sales rep or he was confused.

said by StarBuck_ :

That's odd as I asked the exact same question about unlimited DSl and was told unlimited was 24hr unlimited and the regular limited account was unlimited between those hours. I asked again to be sure and was told the same thing..... ?

I looked up their plans online before calling, so unless both the site and the rep are wrong that seems to be the case (for my area). Although everything considered it could very well be they were both wrong. I'll ask again on the teksavvy direct section on DSLR to make sure.




said by StarBuck_ :

I had to laugh when Telus told me that they've had an increase in sales and good feedback since they announced the changes .. that and if I was unhappy I could always move to new provider.
I did question how they could judge it in a positive light considering they are still advertising 500GB on various webpages...
Telus simply don't want to keep customers.

Price increase + drop in caps = good feedback?
That's like -1 + -1 = 2... o_O

As I get closer to having to make a decision next month, I'll give Telus a try again to see if they can give me a decent sweetener to retain me as a customer.

DanteX

join:2010-09-09
kudos:1
reply to StarBuck_
Should have had the Telus rep explain to you how dropping the cap by half would mean an increase in sales and positive feedback.

If i was your average Internet user who only used facebook and looked for pics of puppies and kitties I would still have enough brain power to question how Halving your cap means more sales and positive feedback.

StarBuck

join:2011-01-16
Port Coquitlam, BC
Oh I asked lots of questions, ( like how can Teksavvy be profitable with unlimited even when renting from Telus ??? ) The response is the same boiler plate script ... 10% ruining for the rest etc... it's like talking to brick wall.
They are told to say this and that , they have no reason to question the all knowing voice from the top.
As bimmerdriver said , we can all bitch a moan on here, it will take everyone calling them and complaining ( like I have done repeatedly ) to have any hope of them listening. Of course informing me that could go to another provider pretty much explains their position.

DanteX

join:2010-09-09
kudos:1
Which begs the question why is a Telus agent actually telling you to ditch Telus and go with someone else. I thought they were supposed to read from a script and keep the customers from leaving?

Also I want to know what the so called 90 percenters are actually using their internet for since those 90 percenters i am betting probally use way less then 100gigs per month.

The 10 percenters cant be the only people living in the real 21st century can we? You know the century where Bits and Btyes are in short supply apparently.

StarBuck

join:2011-01-16
Port Coquitlam, BC
They are completely unaware that they actually have competition in the form of Teksavvy, the agent I spoke with had never even heard of Teksavvy . They believe that their only competition is Shaw they have pretty much matched rates with.
I believe bimmerdriver received a similar response from Telus.
It's easy to behave like an arrogant jackass when you believe your only competition is behaving like an arrogant jackass


Exand

join:2001-10-28
Canada
reply to Foggy
In all fairness to customer reps, I'm not sure what they can say without making their company look bad / get reprimanded / lose their jobs in this kind of situation for customers. I'd be envious of someone who works in a corporate environment that has not been pressured to fudge or skirt around an issue that they themselves would be mad about if it happened to them.

I've had a rep tell me to just leave before but not in the "gtfo" type of way. More of an apologetic "I can't help you with your needs and it might be better to look elsewhere" way. Of course I've been faced with the "gtfo" attitude before too *coughteksavvycough*.

Blargh, such a waste of time just because Telus wants to have it's cake and eat it to :|