| [BC] Today - usage cut in half - 28 Days Later a $5 increase 'As of March 2013, we are changing our rates for TELUS and Optik High Speed Internet services to existing customers. Your new rate will be reflected on your March bill.
'For details on how your TELUS or Optik High Speed Internet service rate will change, reference the message included on the last page of your February bill.'
'For an electronic copy of your bill, log in to your TELUS Home Services account and select Download/Print on your TELUS e.Bill page.'
»telus.com/content/help/customer-···e-change
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My February PDF bill isn't ready for download yet.
I phoned TELUS, mentioned that today my usage was being cut in half (which she confirmed), and asked what my new increase would be.
The agent had to check with the help desk but came back and said that the new increase for TELUS High-Speed would be $5 a month.
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Here's what I received on my TELUS bill only seven months ago:
'TELUS High Speed Internet Rate Change'
'Effective June 12, 2012, the regular monthly rate for TELUS High Speed Internet service will increase by $3 per month.'
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And now they come out with a new $5 increase announcement on the same day that they cut my High Speed Turbo 25 usage in half?
They have more balls than brains, that's for sure.
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Oh lookie here.
They are STILL advertising High Speed Turbo 25 - 500 GB/month Usage even though the agent I spoke with confirmed that starting today the usage is being cut in half.
Talk about sucking in new customers.
»www.telus.com/content/internet/high-speed/ |
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| I haven't called in yet, but I came across the same thing tonight on mytelus.ca account. I thought Telus was learning to treat their customers more respectfully, but I see the passive aggressive approach is way to go now- hook in the customer to a 3 year deal with 6months of discounted services and then slap them and their budgets with sudden increases on 2 out of 3 of the services. $5 on internet and $3 on the essentials package. So, within the first year of signing up with Telus, I am already facing a $48 increase. That's really fair when locked into a 3 year deal. I am a sucker to expect transparency. What was I thinking? All those cute little animals got to me.... those rats! |
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| You sure that doesn't breach the contract?
If your cell provider jumped the price on you like that, it would make your contract null and void.
Review the wording on that contract you signed. |
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| Most internet customers on Telus are on month to month, so no contract.
Shaw has done this over and over again....so not sure why there is such a n outcry.
Shaw was just not that up-front with their price increases.
Telus instead is and is Iinforming their customer. |
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| reply to Foggy
The Optik 50 Internet package is going to be $80. Shaw's 50 package is $75 and their 100mb is $85. I don't know why Telus would consider theirs is $5 more than Shaws. Spending an extra $5 to get 100mb instead of 50mb seems like a no brainer!
I wonder if all of these changes have anything to do with the new corporate ownership structure and one class of shares? |
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| Probably due to the upload. and with shaw you never usually get your full 100mb speed as it shares with the neighborhood if i remember correctly. |
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jtl999Classified CEO
join:2012-11-24 Reviews:
 ·Shaw
| Your right.
At 10PM Never get peak speeds EVER. |
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 pfakPremium
join:2002-12-29
Vancouver, BC | reply to anon189
said by anon189 :Most internet customers on Telus are on month to month, so no contract.
Shaw has done this over and over again....so not sure why there is such a n outcry.
Shaw was just not that up-front with their price increases.
Telus instead is and is Iinforming their customer.
Shaw does it once a year, I've been with TELUS less than 7 months and this will be the 3rd increase I've had.
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The more I C, the less I see. |
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| reply to WhosTheBosch
i hope you catch my drift here...
Telus and Shaw does not want netflix users.. |
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| reply to pfak
Shaw usually increases twice a year, maybe not last year.
(just googled it: Shaw increased the prices for Broadband internet by $5 per month on March 14,2012)
They just NEVER tell you about it.
Only when you get your bill you will see it.
TELUS at least is upfront and posts this increase on their website and on the bills ahead of time.
SHAW HS 10 is $50 per month
TELUS Optik 15 is $50 per month soon, up from $42 (bundled with TV)
So 10 Mbits shared or 15 Mbits from TELUS?
Not sure which one would be more attractive?
Lets not compare intro rates here! |
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 Exand
join:2001-10-28
Canada | reply to Foggy
Whatever happened to the TV Rate Protection Plan anyway? I remember I didn't get the price increase back in April 2011 because of that (granted I had to sign a 3 year contract to get it).
TELUS TV and High Speed Internet Rate Change
Effective April 1, 2011 the regular monthly rate for The Essentials will increase by $3/month. Since you are in a TV Rate Protection Plan, you will not be affected by this increase until your term expires.
Optik TV price change
Starting July 10, 2012, the price fo Optik TV theme packs will increase to $9 per month.
Optik TV rate change
Effective Nov. 18, 2012, the regular monthly rate for individually ordered channels will increase from $3/month to $4/month. For a complete list of individual channels, please visit telus.com/optiktv
Spike TV channel discontinued
As of Feb. 28, 2013 Spike TV on channel 150 will no longer be available on Optik TV. All other channels in the Adventure theme pack remain unchanged.
As of March 2013, we're changing our rates for Optik TV services to existing customers. Your new rate will be reflected on your March bill.
Our new regular monthly rates are as follows:
- Essentials will increase to $34/month ($29/month in a TELUS home services bundle)
- Medium choice combo will increase to $73/month ($68/month in a TELUS home services bundle). Customers who subscribed to the Medium choice combo prior to November 2012 will see an increase to $69/month ($64/month in a TELUS home services bundle).
- Large TV combo will increase to $84/month ($79/month in a TELUS home services bundle)
- All-in combo will increase to $140/month ($135/month in a TELUS home services bundle)
Also, effective April 1, 2011 the regular monthly rate for TELUS Internet service will increase by $2/month. TELUS High Speed Internet Rate Change
Effective June 12, 2012, the regular monthly rate for TELUS High Speed Internet service will increase by $3 per month. |
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GardenerPremium
join:2006-10-19
Burnaby, BC Reviews:
 ·TELUS
| reply to Foggy
The rates will continue to rise until too many customers say "Enough!" and leave; this will take a while since most of us consider fast internet service to be highly desirable and will put up with constant rate increases well in excess of inflation. ISPs have us by the short and curlies; it's not just Telus.
So now we have usage cut 50% and price increases of 6% per year. Ever feel you are being milked? |
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Reviews:
·Shaw
| said by Gardener:The rates will continue to rise until too many customers say "Enough!" and leave; this will take a while since most of us consider fast internet service to be highly desirable and will put up with constant rate increases well in excess of inflation. ISPs have us by the short and curlies; it's not just Telus.
So now we have usage cut 50% and price increases of 6% per year. Ever feel you are being milked?
Shaw/Telus over the past year seem to have completely stopped competing. The both have been raising prices rapidly.
Shaw for a while seemed to try to compete with Telus' intro packages then they gave up (probably because people will alternate providers to keep the lower rates). Once Shaw gave up, Telus gave up. If you look past Telus intro deals, their pricing isn't much different than shaw's (and vice versa). TV/Internet is getting expensive in Western Canada. |
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| reply to Foggy
Honestly, cost of living in a whole keeps going up a consistent rate. Wages however, don't seem to be increasing to keep up with the increase of living. Slowly we really are becoming to have less in the bank after bills. |
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Exand
join:2001-10-28
Canada | reply to Gardener
said by Gardener:Ever feel you are being milked?
Naaaaw, not at all. |
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Ayzee
join:2010-03-26
canada | I lol'd.
Well done. Did you use MS Paint to make that? Not bad at all. |
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Reviews:
·Shaw
| reply to rustydusty
said by rustydusty:Honestly, cost of living in a whole keeps going up a consistent rate. Wages however, don't seem to be increasing to keep up with the increase of living. Slowly we really are becoming to have less in the bank after bills.
I would imagine the TV industry is going to go through some massive changes in the next 10 years (or face some pretty serious problems).
I've posted it before but the price increases on TV aren't only from your provider. Because ratings are down, Ad revenue is down. To make up for it channels are charging higher carriage fees (the fees your provider has to pay for permission to air the channel). They also negotiate stuff carriage terms. IE to have this awesome channel you have to bundle it with these crappy channels, so we can collected carriage fees on all of the channels.
Ad's used to bring in huge revenue and they're now trying to pass it on to the subscriber. It's going to be a downward spiral. The more they increase fees, the more people will cut the cord and seek internet alternatives, and they'll have to raise fees even more.
I would imagine at some point the TV industry is going to have to adjust. IE trim the fat. 200 channels isn't really cost effective when most people have 20 or less that the watch with any kind of regularity. People will only pay for TV drowning in commercials for so long.
Either the TV industry adapts, or everything moves online, making the Internet bill the sole source of revenue for providers. |
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Kruisey
join:2006-12-30
Vancouver, BC | I have to agree with you because more and more I use internet .
There are too many channels on TV with many we pay for and never watch.
As you say 'TV industry will have to adjust' |
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Exand
join:2001-10-28
Canada | reply to Ayzee
said by Ayzee:Did you use MS Paint to make that? Not bad at all. Nah, just quickly altered an image that popped up on google image for "milking" in photoshop lol.
said by zod5000:Either the TV industry adapts, or everything moves online, making the Internet bill the sole source of revenue for providers.
Yes and unfortunately Telus is still clinging to their TV subscription system which is why we're faced with yet another increase in Internet rates + increased TV rates + bandwidth halving. I can live with increased rates however much I dislike it, but bandwidth halving just means internet usage gets halved too so nobody wins in the long run because now I'm simply going to be dropping Optik TV when my contract is up. |
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pb2k
join:2005-05-30
Calgary, AB
kudos:1 | reply to Exand
4th quarter results should be out today, but the first 3 quarters of 2012 came in just shy of 1.5Billion for capital expenditures (wireline and wireless) on revenues of 8 billion.
We may still be getting milked, but at least a good chunck is being re-invested in capx |
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